Summary

Experience in working with senior sales and marketing teams to limit negative customer experience during brand transitions Brand management during the purchase and sale of brands and companies CRM in traditional and online platforms including social media Online advertising and brand promotion

Work History

Work History
Apr 2010 - Present

Warranty Manager

Spyder Active Sports
Responsible for receiving, accessing, and processing the fix for incoming claims Maintains and updates quality issue database Collaborates with production team to identify and solve quality issues Maintains an appropriate stock of raw materials for contract sewer and in-house repairs Manages the relationship and cost structure with contract sewer
Jun 2008 - Apr 2010

Account Coordinator -- Cloudveil DSR

Spyder Active Sports
Managed client relationships for 70% of the United States and all of Canada, generating approximately $5.4 MM in annual sales Developed and provides custom analysis reporting for clients detailing implementation of orders as well as costs and delivery timelines Presented comprehensive product line to clients, reviews booking guidelines, takes preseason order, and manages logistics for order fulfillment Assisted in backend interface testing and development for retail website that generates $1.1 MM in annual sales Collaborated with senior marketing team to develop email campaigns in an effort to reduce excess inventory Participated in key industry trade shows including SnowSports Industries America and Outdoor Retailer as client contact point
May 2008 - Nov 2009

Ecommerce & Marketing Contractor

MMP, LLC
Monitored weekly competitor price changes across 250 products for 12 clients and created reports to assist in sale strategies Sought out Minimum Advertised Price violators and created custom reports on violators for manufacturers Created keyword lists and advertising copy for 100+ products on Google AdWords Developed strategy for online pay-per-click campaigns, assisted in advertising creation, and keyword set up for external clients Fulfilled orders and managed inventory levels for internet sales
May 2007 - May 2008

Management Trainee Intern

Enterprise Rent-A-Car
Assisted in managing between 130-200 vehicles in the fleet Set pricing for different product mixes based on demand, availability, and local competition Underwrote contracts and gathered documentation to prevent bad debt, charge backs, and write offs Consistently scored between 85-90 (out of 100) on the Enterprise Service Quality Index Tracked factory mandated service schedules for vehicle fleet and scheduled service appointments Coordinated with surrounding branches to contract and expand vehicle fleet according to daily bookings
May 2006 - Sep 2006

Porter

Ehrlich Nissan & VW
Quality control for both new and used stock

Education

Education