Helen Starkey

Designed and implemented a sales strategy into a comprehensive work plan.

Set up leads, contacts, and sales opportunities for recruiting new members. Conducted outside service calls to ensure quality customer service.Made regular contact with customers to answer any needs and special requests. 

Assisted in the collection of advertising revenue and other overdue accounts.  

              I am responsible for opening and closing of museum.

              I lead guided tours through the museum for local and out of state visitors.

              I am also the museum caretaker.

I am responsible for logging all military and non-military calls. I assist callers with processing their orders, requests for information, and other customer service help as needed, utilizing several different computer systems.

            Responsible for event planning - Education Day, annual Marshall Home Tour, Christmas Open     

            House and the Christmas Candlelight Walk.

            I was responsible for setting museum guide's schedules for Honolulu House.                           

            I was also responsible for bringing in two new guides and 6 new volunteers, as well as volunteers               to cover the various events that took place during the museums season.

            I supervised paid staff and volunteers.

            I trained new volunteers.

            I compiled a job description booklet for future use.

            I also put together exhibit displays.

Membership Coordinator

Designed and implemented a sales strategy into a comprehensive work plan.

475% net increase in membership sales surpassing the goals set by director.Set up leads, contacts, and sales opportunities for recruiting new members. Effectively used cold calling techniques, letters, telephone calls, and DBA listings to recruit new members. Conducted outside service calls to ensure quality customer service.

Managed database for member records using Microsoft Access program.  Effectively resolved Chamber member complaints and conflicts in a timely manner.

Assisted in the collection of member dues and other overdue accounts. Reactivated existing and former memberships.

Maintained monthly and yearly work activity reports.

Was given a raise and new position as a result of membership sales

Administrative Duties

Facilitated the effective management of information throughout the department.

Handled tasks assigned by the Chamber President, Tourism, and Event Coordinator.

Performed light clerical duties using Microsoft Word and Access databases.

Prepared and distributed materials for Chamber Board meetings.

Assisted with and took minutes for Ambassador luncheons and meetings

Customer Service

Greeted and provided quality customer service to all visitors, vendors, and members.

Maintained a positive, professional image while dealing with the public.

Acted as a resource guide to ensure maximum level of satisfaction.

Compiled Chamber visitor and relocation packets.

Maintained weekly and monthly visitor and relocation logs.

Event Planning

                Represented the Chamber in its public relations and marketing efforts. 

                Reaffirmed the  objectives of  the Marshall Area Chamber of Commerce.

Built strong relationships with Chamber Board members, community leaders, and Chamber Ambassadors.

Recruited Chamber Board members and Chamber Ambassadors as volunteers.

Maintained event records using Access database.

Recruiter

Set up leads, contacts, and sales opportunities, for recruiting new work orders

Made contact with manufacturing and business leads in accordance with established guidelines

Obtained detailed assignment information for work orders

Interviewed, tested, and placed job applicants

Administered the training to upgrade skills of applicants

Supervised 25-150 employees

Responsible for resolving employee problems or complaints

Coached and counseled employees to ensure quality performance

Conducted outside service calls to job assignments to ensure quality customer service

Effectively resolved customer complaints and/or conflicts, in a timely manner

Administrative Duties

Facilitated the effective management of information throughout the department

Monitored employee attendance

Assembled job applicant packets

Coordination of marketing and advertising materials job fairs

Maintained employee records

Logged weekly sales/service activities

Customer Service

Greeted and provided quality customer service to all visitors, vendors, and business partners

Maintained a positive, professional image while dealing with the public

Handled numerous telephone calls