Work History

Work History
May 2010 - Present

Advertising Sales

Franke Center for the Arts

Designed and implemented a sales strategy into a comprehensive work plan.

Set up leads, contacts, and sales opportunities for recruiting new members. Conducted outside service calls to ensure quality customer service.Made regular contact with customers to answer any needs and special requests. 

Assisted in the collection of advertising revenue and other overdue accounts.  

May 2011 - Present

Museum Curator

Walter's Gasoline Museum

              I am responsible for opening and closing of museum.

              I lead guided tours through the museum for local and out of state visitors.

              I am also the museum caretaker.

Oct 2013 - Present

Customer Service Representative

Hart-Doyle-Inouye Federal Center

I am responsible for logging all military and non-military calls. I assist callers with processing their orders, requests for information, and other customer service help as needed, utilizing several different computer systems.

Apr 2011 - Dec 2011

Museum Curator

Marshall Historical Society

            Responsible for event planning - Education Day, annual Marshall Home Tour, Christmas Open     

            House and the Christmas Candlelight Walk.

            I was responsible for setting museum guide's schedules for Honolulu House.                           

            I was also responsible for bringing in two new guides and 6 new volunteers, as well as volunteers               to cover the various events that took place during the museums season.

            I supervised paid staff and volunteers.

            I trained new volunteers.

            I compiled a job description booklet for future use.

            I also put together exhibit displays.

Apr 2004 - Dec 2008

Administrative Assistant/Membership Coordinator

Marshall Area Chamber of Commerce

Membership Coordinator

Designed and implemented a sales strategy into a comprehensive work plan.

475% net increase in membership sales surpassing the goals set by director.Set up leads, contacts, and sales opportunities for recruiting new members. Effectively used cold calling techniques, letters, telephone calls, and DBA listings to recruit new members. Conducted outside service calls to ensure quality customer service.

Managed database for member records using Microsoft Access program.  Effectively resolved Chamber member complaints and conflicts in a timely manner.

Assisted in the collection of member dues and other overdue accounts. Reactivated existing and former memberships.

Maintained monthly and yearly work activity reports.

Was given a raise and new position as a result of membership sales

Administrative Duties

Facilitated the effective management of information throughout the department.

Handled tasks assigned by the Chamber President, Tourism, and Event Coordinator.

Performed light clerical duties using Microsoft Word and Access databases.

Prepared and distributed materials for Chamber Board meetings.

Assisted with and took minutes for Ambassador luncheons and meetings

Customer Service

Greeted and provided quality customer service to all visitors, vendors, and members.

Maintained a positive, professional image while dealing with the public.

Acted as a resource guide to ensure maximum level of satisfaction.

Compiled Chamber visitor and relocation packets.

Maintained weekly and monthly visitor and relocation logs.

Event Planning

                Represented the Chamber in its public relations and marketing efforts. 

                Reaffirmed the  objectives of  the Marshall Area Chamber of Commerce.

Built strong relationships with Chamber Board members, community leaders, and Chamber Ambassadors.

Recruited Chamber Board members and Chamber Ambassadors as volunteers.

Maintained event records using Access database.

Jun 2000 - May 2006

Human Resources Assistant

Quality Staffing Solutions

Recruiter

Set up leads, contacts, and sales opportunities, for recruiting new work orders

Made contact with manufacturing and business leads in accordance with established guidelines

Obtained detailed assignment information for work orders

Interviewed, tested, and placed job applicants

Administered the training to upgrade skills of applicants

Supervised 25-150 employees

Responsible for resolving employee problems or complaints

Coached and counseled employees to ensure quality performance

Conducted outside service calls to job assignments to ensure quality customer service

Effectively resolved customer complaints and/or conflicts, in a timely manner

Administrative Duties

Facilitated the effective management of information throughout the department

Monitored employee attendance

Assembled job applicant packets

Coordination of marketing and advertising materials job fairs

Maintained employee records

Logged weekly sales/service activities

Customer Service

Greeted and provided quality customer service to all visitors, vendors, and business partners

Maintained a positive, professional image while dealing with the public

Handled numerous telephone calls

Education

Education
Jun 2010 - Present

Certificate of Completion

Michigan Works/Kellogg Community College

MichWorks and Kellogg Community College Educational Dynamics for Reemployment Services - a specialized program for the professional job seeker.

May 2012 - Mar 2013

Life Insurance License

State of Michigan
Sep 1992 - May 1994

BA

Spring Arbor University

Graduated Magna cum Laude.

Senior Class Representative.

Aug 1989 - May 1992

Associates

Kellogg Community College

Graduated Summa cum Laude.

Skills

Skills

Event Planning

Assisted the Event Coordinator with the planning and implementing of the Marshall Area Chamber of Commerce's sponsored events. Assisted with Annual July 4th Chicken Bar-B-Q. Assisted with Annual golf outing. Assisted with Annual Marshall Christmas Parade. Assisted with Marshall Chamber Ambassador luncheons. Assisted with "What's Brewing Marshall?" breakfast. Set up date, time, and Chamber Ambassadors for presentations. Prepared Dollar Certificates. Prepared We Noticed Awards. Represented Chamber at Ribbon cuttings. Represented Chamber at open houses. Took pictures for of different presentations for submission to local newspaper. Assisted in planning and implementing activities for annual Scarecrow Fest. Wrote grant that continued annual Scarecrow Fest.

Human Resource Assistant

As a Staffing Supervisor I was responsible for the following areas: Interviewing Testing Safety Training Job Placement Facilitated job fairs

Sales

Sold advertising and sponsorships for the Franke Center for the Arts from 2010-2013. Membership Sales Coordinator for the Marshall Area Chamber of Commerce. Responsible for selling out Marshall Area Chamber of Commerce's annual Dream Dollar tickets - three years in a row. Sold advertising for the Marshall Area Chamber of Commerce's city maps. Sold sponsorships for the Marshall Area Chamber of Commerce's annual golf outing. Marketing and sales for Quality Staffing Solutions.

Computer Use

Word Excel Access PowerPoint HR Logix  

Customer Service

Excellent customer service skills

Certificates

Objective

To gain employment in -  Human Resources - Sales - Customer Service

Strengths

STRENGTHS

According to the number one Wall Street Journal and New York Times Bestseller, StrengthsFinder 2.0, my five strengths are:

  • Harmony - People who are especially talented in the Harmony theme look for consensus. They don’t enjoy conflict; rather, they seek areas of agreement.
  • Consistency - People who are especially talented in the Consistency theme are keenly aware of the need to treat people the same. They try to treat everyone in the world with consistency by setting up clear rules and adhering to them.
  • Learner - People who are especially talented in the Learner theme have a great desire to learn and want to continuously improve. In particular, the process of learning, rather than the outcome, excites them.
  • Futuristic - They inspire others with their visions of the future. People who are especially talented in the Futuristic theme are inspired by the future and what could be.  
  • Woo - People who are especially talented in the Woo theme love the challenge of meeting new people and winning them over. They derive satisfaction from breaking the ice and making a connection with another person.

Community Service

  • Past President of Business & Professional Women's Organization. 
  • Member of Marshall's Diversity Roundtable.
  • Past Co-Chairman of the American Cancer Society's Relay For Life team.
  • Team member for annual event American Cancer Society's Relay For Life team.
  • Volunteer for the Calhoun County Juvenile Home.
  • Past volunteer for the Calhoun County Substance Abuse Council.
  • Former volunteer with Oaklawn Hospital's Oncology unit.
  • A member of the Marshall Historical Society. 
  • Volunteer for Marshall's Annual Garden Tour.
  • Volunteer for Marshall's Home Tour.
  • Volunteer teacher for MichWorks Basic Computer skills class.

Specialties

  • Demonstrated sales ability as shown by my implementation of a successful membership sales campaign for the Chamber and a successful advertising and sponsorship sales campaign for the Franke Center for the Arts.
  • Dedicated to providing quality customer service.
  • Strong people skills.
  • Persistent.
  • Demonstrated ability to work with management and staff.

Summary

Human Resources & Sales Professional

Customer Service Skills - Sales Professional - Supervision

Results oriented professional with solid supervision experience and demonstrated success in human resources, sales, and customer service. Innovative and tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners. Visionary with an admirable track record and passion for developing new sales territories as well as maintaining existing clients. Proven leader with special capabilities in team building, strategics, and implementing workable sales plans.