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Work experience

Jan 2008Present

Clinic Coordinator

Providence Health & Services

• Overall responsibility for the daily operations and functions of several multidisciplinary clinics.

• Responsibility for leading, in collaboration with the operations and medical directors, the growth

and development of new clinic specialties.

• Overall responsibility for implementation of all operations policies and procedures for the

multidisciplinary clinics.

• Overall responsibility for identifying and addressing patient concerns and complaints as

appropriate. Recommend and implement process improvement to address areas of

deficiency.

• Maintain effective and professional relationships with all patients, staff, providers, PHS support

departments, hospital departments, and Medical Group leadership.

• Responsible for leading clinic team in strong and open communication practices.

Nov 2006Jan 2008

Timeshare Coordinator

Providence Health & Services

• Coordinate property and provide building maintenance services for satellite clinics.

• Act as a liaison between physicians, physician office staff, and PHS.

• Provide a high level of customer service in accordance with PHS core values; compassion,

respect, justice, excellence, and stewardship.

• Coordinate all PSA and YSA Timeshare tenant contracts; collaborated in creating an annual

renewal process.

• Invoice/process payment for all PSA Timeshare tenants on a monthly basis.

Jun 2003Nov 2006

Front Office Coordinator

Head and Neck Surgical Associates

• Interview, hire, and train new employees in all aspects of front office positions; including

verifying benefits, obtaining referrals, scheduling, and medical records.

• Supervise front office and medical record staff (receptionists, referral coordinator,

scheduler, health information specialist, and x-ray file clerk).

• Facilitate monthly staff meetings to educate staff and discuss system improvements.

• Responsible for administrating and assisting in the development of front office

policies and procedures.

Education

Sep 2009Present

Masters in Business Administration

Marylhurst University
Sep 2001Jun 2004

Bachelor of Science

Portland State University