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Work experience

Jun 2007Present

Computer Programmer/Analyst

Sitel
• Create reporting & dashboard suites via Business Objects for global clients. • Designed and developed solution for linking different data sources for Executive dashboards. • Develop client file feeds in CSV and XML formats via C# for information exchange processes. • Develop Web Services for consumption by various internal application platforms. • Created global web portal for sharing financial and telephony data at an executive level.
Nov 2005Jun 2007

Programmer 1

Sitel
• Database and application programming to meet management and critical business information needs. • Analyze business needs and processes; develop functional requirements for a centralized applications and business solutions for website users. • Write detailed end-user documentation, including installation manuals, getting-started guides, configuration reference manuals, release notes and white papers.
Jan 2002Nov 2005

Business Analyst

Sitel
• Programmed management-reporting systems for work force management departments. • Acted as liaison between users and support staff in the implementation of business process flows. • Developed and implemented solution strategies that met and surpassed targeted goals. • Performed analysis on system logs, call performance, and TM statistics.
Mar 2001Jan 2002

Verifier Analyst

Sitel
• Developed and maintained the reporting structure for a newly developed verifications department. • Trained, mentored and inspired potential leaders to develop their skills in order to advance and make greater contributions to company excellence. • Contributed to improved productivity and departmental efficiency.
May 2000Mar 2001

Debt Specialist

Great Lakes Bureau
• Developed and refined financial skills and problem solving skills. • Learned all the Federal, State, and Provincial laws required for debt recovery. • Developed customer service skills. • Company bought out by GE Capital and office was closed in March '01

Education

Sep 2000Jun 2001

Niagara College of Applied Arts & Technology
  • Intermediate skills calculating business statistics and probability mathematics and their advantages/benefits to a business’s environment.
  • Developed business technical writing and communication skills for report generation and software development.
  • Developed and refined computer skills for the business environment.
Sep 1998Jun 2001

Niagara College of Applied Arts & Technology
  • Advanced skills programming in C++, VB, Visual J++, Microsoft Access (VBA), Borland J Builder, HTML, JavaScript, and VB Script (ASP).
  • Advanced skills developing and programming relational and normalized databases, websites, and analytical applications.
  • Skills in analyzing business processes/procedures and problem solving.

Skills

Lean Six Sigma
MS Office (Inc. Visio & Project)
JavaScript
Adobe Flash (ActionScript)
MySQL
Oracle (SQL & Procedures)
Xcelsius
Business Objects (6-XIR3)
Visual Studio 6 (VB & C++)
.NET (C#, VB, & ASP)

References

George Xourafas

Chris Epley

Deborah Belisle

Pat Hain

Darlene Bell

Awards

Summary

Acquired more than 9 years of experience in system analysis and application programming for international communications company. Strong background in user training and technical documentation. Experienced with legacy and current programming languages, operating software platforms, and network architectures. Exceptional client relationship skills. Development advanced skills reporting skills utilizing predictive analysis and drill down methodologies.

Objective

I would like to obtain a career position in the Information Technology field, where proven decision-making and analytical abilities will be used for improving organizational productivity and efficiency.  I thrive in a vibrant organization that is in a perpetual state of change, learning, and pursuit of excellence.