Work History

Work History
Jun 2007 - Present

Computer Programmer/Analyst

Sitel
• Create reporting & dashboard suites via Business Objects for global clients. • Designed and developed solution for linking different data sources for Executive dashboards. • Develop client file feeds in CSV and XML formats via C# for information exchange processes. • Develop Web Services for consumption by various internal application platforms. • Created global web portal for sharing financial and telephony data at an executive level.
Nov 2005 - Jun 2007

Programmer 1

Sitel
• Database and application programming to meet management and critical business information needs. • Analyze business needs and processes; develop functional requirements for a centralized applications and business solutions for website users. • Write detailed end-user documentation, including installation manuals, getting-started guides, configuration reference manuals, release notes and white papers.
Jan 2002 - Nov 2005

Business Analyst

Sitel
• Programmed management-reporting systems for work force management departments. • Acted as liaison between users and support staff in the implementation of business process flows. • Developed and implemented solution strategies that met and surpassed targeted goals. • Performed analysis on system logs, call performance, and TM statistics.
Mar 2001 - Jan 2002

Verifier Analyst

Sitel
• Developed and maintained the reporting structure for a newly developed verifications department. • Trained, mentored and inspired potential leaders to develop their skills in order to advance and make greater contributions to company excellence. • Contributed to improved productivity and departmental efficiency.
May 2000 - Mar 2001

Debt Specialist

Great Lakes Bureau
• Developed and refined financial skills and problem solving skills. • Learned all the Federal, State, and Provincial laws required for debt recovery. • Developed customer service skills. • Company bought out by GE Capital and office was closed in March '01

Education

Education
Sep 2000 - Jun 2001

Niagara College of Applied Arts & Technology
  • Intermediate skills calculating business statistics and probability mathematics and their advantages/benefits to a business’s environment.
  • Developed business technical writing and communication skills for report generation and software development.
  • Developed and refined computer skills for the business environment.
Sep 1998 - Jun 2001

Niagara College of Applied Arts & Technology
  • Advanced skills programming in C++, VB, Visual J++, Microsoft Access (VBA), Borland J Builder, HTML, JavaScript, and VB Script (ASP).
  • Advanced skills developing and programming relational and normalized databases, websites, and analytical applications.
  • Skills in analyzing business processes/procedures and problem solving.

Skills

Skills

Lean Six Sigma

MS Office (Inc. Visio & Project)

JavaScript

Adobe Flash (ActionScript)

MySQL

Oracle (SQL & Procedures)

Xcelsius

Business Objects (6-XIR3)

Visual Studio 6 (VB & C++)

.NET (C#, VB, & ASP)