Experience in TI projects. Large experience in projects of Datacenter and Telecom infrastructure; Planning, creation, divulging and training of processes and procedures of implementation and projects of the area of Projects of the Diveo of Brazil; Project management of Datacenter and Telecom Diveo´s customers and responsible for delivery of services; Ease in developing procedures, processes, documentation and Dashboards for operation status report and Project status report; Knowledge advanced of the Microsoft Excel with development of management tools. Responsible by the management of technical team of Network Management Services and by the customer relationship at Global Crossing; Coordination of activities of monitoring, diagnostic and resolution of incidents and problems to clients. Increase of the pro activity in the detection of events in 70%. Creation, divulging and training of processes and procedures of ITIL Services for Network Management group at Global Crossing.
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