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Work experience

Nov 2009Present

Volunteer

Global Crossing
Global Crossing employees group of Volunteers at FMC and Aldeias Infantis
Dec 2007Present

Service Manager

Global Crossing
Responsible by the management of technical team of Network Management Services and by the customer relationship. Coordination of activities of monitoring, diagnostic and resolution of incidents and problems to clients. Increase of the pro activity in the detection of events in 70%. Management of problems issues that are resolved by other areas, of applications delivery in the clients, of the continuous improvement of the services.
Jan 2001Dec 2007

Project Manager

Diveo do Brasil Telecomunicações
Planning, creation, divulging and training of processes and procedures of implementation and projects of the area of Projects of the Diveo of Brazil; Project management of Datacenter and Telecom Diveo´s customers and responsible for delivery of services; Responsible for IT business sucess of Datacenter Customers.
19992000

Professional Services Consultant

Compaq
19981999

Technical Director

Universoluções Technology
19951998

IT Support

Compaq Computer Brasil
Controlling of IT infrastructure; IT support to management; Server Managment;
19931995

HelpDesk

Compaq Computer Brazil
Internal Support to employees in the Computer based shell and servers. Operation of services and servers.
19901992

Consultant

RC & Associados
19881990

Consultant

Wild West Software

Education

20092009

Ética Empresarial

Fundacao Getulio Vargas
20012005

Business Administration

Universidade Paulista

Excel Business Solution

Skills

Ms Excel
Audit worksheets; Modeling spreadsheets; Management Reports; Dashboards; Training; VBA Development.

Aditional Information

More about me

Spreedsheet Solution Developed

Objective

IT Manager

Service Manager

Project Manager

Summary

Experience in TI projects. Large experience in projects of Datacenter and Telecom infrastructure; Planning, creation, divulging and training of processes and procedures of implementation and projects of the area of Projects of the Diveo of Brazil; Project management of Datacenter and Telecom Diveo´s customers and responsible for delivery of services; Ease in developing procedures, processes, documentation and Dashboards for operation status report and Project status report; Knowledge advanced of the Microsoft Excel with development of management tools. Responsible by the management of technical team of Network Management Services and by the customer relationship at Global Crossing; Coordination of activities of monitoring, diagnostic and resolution of incidents and problems to clients. Increase of the pro activity in the detection of events in 70%. Creation, divulging and training of processes and procedures of ITIL Services for Network Management group at Global Crossing.

Interest

Career opportunities

Consulting offers

Job inquiries

Expertise requests

Personal reference requests

Certifications

ITIL Foundation

Exin