Work History

Work History
Nov 2009 - Present

Volunteer

Global Crossing
Global Crossing employees group of Volunteers at FMC and Aldeias Infantis
Dec 2007 - Present

Service Manager

Global Crossing
Responsible by the management of technical team of Network Management Services and by the customer relationship. Coordination of activities of monitoring, diagnostic and resolution of incidents and problems to clients. Increase of the pro activity in the detection of events in 70%. Management of problems issues that are resolved by other areas, of applications delivery in the clients, of the continuous improvement of the services.
Jan 2001 - Dec 2007

Project Manager

Diveo do Brasil Telecomunicações
Planning, creation, divulging and training of processes and procedures of implementation and projects of the area of Projects of the Diveo of Brazil; Project management of Datacenter and Telecom Diveo´s customers and responsible for delivery of services; Responsible for IT business sucess of Datacenter Customers.
1999 - 2000

Professional Services Consultant

Compaq
1998 - 1999

Technical Director

Universoluções Technology
1995 - 1998

IT Support

Compaq Computer Brasil
Controlling of IT infrastructure; IT support to management; Server Managment;
1993 - 1995

HelpDesk

Compaq Computer Brazil
Internal Support to employees in the Computer based shell and servers. Operation of services and servers.
1990 - 1992

Consultant

RC & Associados
1988 - 1990

Consultant

Wild West Software

Education

Education
2009 - 2009

Ética Empresarial

Fundacao Getulio Vargas
2001 - 2005

Business Administration

Universidade Paulista

Excel Business Solution

Skills

Skills

Ms Excel

Audit worksheets; Modeling spreadsheets; Management Reports; Dashboards; Training; VBA Development.

Spreedsheet Solution Developed

Objective

IT Manager

Service Manager

Project Manager

Summary

Experience in TI projects. Large experience in projects of Datacenter and Telecom infrastructure; Planning, creation, divulging and training of processes and procedures of implementation and projects of the area of Projects of the Diveo of Brazil; Project management of Datacenter and Telecom Diveo´s customers and responsible for delivery of services; Ease in developing procedures, processes, documentation and Dashboards for operation status report and Project status report; Knowledge advanced of the Microsoft Excel with development of management tools. Responsible by the management of technical team of Network Management Services and by the customer relationship at Global Crossing; Coordination of activities of monitoring, diagnostic and resolution of incidents and problems to clients. Increase of the pro activity in the detection of events in 70%. Creation, divulging and training of processes and procedures of ITIL Services for Network Management group at Global Crossing.

Interest

Career opportunities

Consulting offers

Job inquiries

Expertise requests

Personal reference requests

Certifications

Certifications

ITIL Foundation

Exin