Printing tool Download PDF


Application Design & Development / Architecture / Gap Analysis / CRM / Program Management / E-Commerce / Technology Strategy / Emerging Technologies / Performance Optimization As an expert in the design and delivery of cost-effective, high performance technology solutions, I led all phases of the IT project life cycle in diverse markets with P&L accountability. With excellent business process and strategy development skills and a customer-centric focus, I built successful operating units that improved profitability and reduced costs. My technical expertise includes .Net Framework including C#, ASP.Net, VB.Net; C/C++, DB2, Oracle, MS SQLServer, SOA, n-Tier Architecture, .Net design patterns, Web Service, MSMQ and WebSphere MQ. I earned a BS in Computer Science from George Mason University. I am described as an innovative, articulate, results-driven problem solver who is willing to try new approaches. Working equally well alone or as part of a team, I am resourceful, persistent and relate easily to people at all levels.


I enjoy Golf, Racquetball, Running and Reading.


  • Leading high performing teams delivering projects on time and on budget
  • Developing and implementing cutting edge technology
  • Identifying and addressing IT performance gaps 
  • Designing and integrating technology infrastructure
  • Building coalitions and managing change

Work experience


Director, Technology


Promoted with acquisition of prior employer Lumenos to lead flagship technology projects for this $65B health insurance carrier. Led strategic complex IT initiatives for commercial business unit, which counts for 52% of WellPoint's revenue.  Built project portfolio management process, aligning portfolio/project management office with business strategies. Directed budgets to $100M and staff of 75.


Increasing market share through new technology implementation. WellPoint had unsuccessfully tried to implement new consumer driven health plan (CDHP).  Developed and delivered new CDHP product across all states, delivering project under budget and ahead of schedule. New product enabled 30% market share increase.

Streamlining architecture to reduce costs. WellPoint had eight legacy consumer portals that were inefficient and costly to update/maintain. Consolidated all portals to one with consistent look and real-time display of claims activity. Improved request-to-implementation response rate by 80% and reduced costs by 45% saving $1.2M.

Improving program management process. Plan of Record model was inconsistent and not producing desired results, leading to high project failure rate. Redefined/streamlined process, adding quality check points. Improved IT Plan of Record and project quality, resulting in 90% of WellPoint projects delivered on time/on budget.



NetShilpo, Inc.

NetShilpo, Inc. is committed to provide innovative quality software solutions by architecting, creating and deploying advanced distributed eCommerce applications. At NetShilpo, we specialize in providing component based distributed object oriented application development solution, people solution and consulting services to our valued customers. A NetShilpo “Internet Solution” is more than a website. It includes many services: consultation, design, development, hosting, optimization, site registration, review of connectivity, training and marketing support. A NetShilpo Internet Solution is a package of services tailored to the unique requirements of a client designed to ensure a return of the client’s investment. We offer the flexibility of providing turnkey application development solution, or a unique partnering program to guide our customers into the future. Portfolio:

Sub-Contractor to CA (Computer Associates) on a DOT online scheduling application. Designed and developed the core scheduling engine and the web front-end. Deployed and managed a team of 4 developers for 2 years.


Director, IT


Managed IT projects/teams for this private health insurance carrier. Developed consumer portal recognized as best in industry for functionality, ease of use and innovation for five years. Directed budgets to $15M. Led 20 full time staff and 15 consultants.


Enhancing sales call to client ratio 32% by customizing CRM tools.  Consumer portal/CRM tools were not meeting customer, call center or sales team needs. Developed consumer web site powered by off the shelf content management system customized to support Lumenos needs. Increased customer satisfaction 50%.

Reducing application costs and time to market.  All web development at Lumenos was outsourced. Vendors were expensive and slow to market. Brought web development in-house, building IT department and a knowledge base. Improved application delivery quality 70% and reduced development costs 30% to $1M annually.


Senior IT Technical Lead

Inter-American Development Bank

Initiated web-enabled, enterprise wide client server applications for international bank. Led team in design/development of mission critical dynamic Decision Support (DSS) and Executive Information (EIS) systems. Managed $8M budget and 15 staff. 


Improved executive decision-making capability.  Led a team to design and develop mission-critical Decision Support and Executive Information systems, significantly improving the executive decision-making capability.

Reduced hardware, software and connectivity cost.  By web-enabling, enterprise-wide client/server applications, delivered a 45% reduction in hardware, software and connectivity cost from international country offices.


Senior Software Engineer

Language Analysis Systems, Inc.

Language Analysis Systems, Inc., develops multicultural name recognition technology. LAS’s software portfolio is based on more than twenty years of linguistic research and is a recognized leader in providing multi-cultural name recognition software solutions for mission critical applications. Its industry-leading capabilities are recognized and endorsed by the U.S. Government for both commercial organization and international government agency use. LAS’s patented software is currently in use worldwide, supporting a variety of mission-critical applications.


Led software engineering team to develop complex and mission-critical name searching applications used by US Department of State.



CRM, ERP & eCommerce
IT Strategy, Gap Analysis & Performance Optimization
Program Management
Application Architecture, Design & Development

Created withVisualCV