Printing tool Download PDF

J. Scott Miller

Proven account & relationship manager

Profit driven and bottom-line oriented Account Management professional specializing in strategic sales process, relationship building, and negotiating.  Solid track record. 

Proficiencies include:

  •  New Business Development / Building Rapport and Maintaining Long Term Business Relationships
  • Creative Problem Solving / Account Management

 Exemplary communicator able to direct dynamic presentations and finalized contract terms. 

Work experience


Account Manager

Otis Elevator

Account Manager Selected to effectively manage 245 existing maintenance accounts in under-performing market.

  • Exceeded recapture unit quota and recapture revenue quota by 23%
  • Retired over 85% of Open Order quota in first full year, in most competitive market
  • Converted 100% of units coming off from warranty onto new maintenance contracts
  • Dominated Buffalo Branch office with 206% of maintenance contract renewal quota
  • Top sales rep of Buffalo Branch for 2014

Account Manager

ThyssenKrupp Elevator

Account Manager: LEED Green Associate Successfully managed over 150 existing maintenance accounts in under-performing market.

  • Surprised management with over 110% of Repair Quota in first 8 months with minimal training
  • Surpassed Maintenance contract renewal Quota by over 200%
  • Worked with Regional quoted repair committee to help improve overall repair quoting.

Carrier Dynamics

Telecom and Energy Advisor

Independent contractor for Telecommunications and Energy consulting firm.

  • Responsible for prospecting new business through cold-calling & networking.
  • Worked closely with clients and carrier representatives to develop and present comprehensive solution proposals.

Senior Major Account Executive

XO Communications

Senior Major Account Executive Consistently exceeded goals for nationwide communications provider in Western New York territory.

  • Crushed quota by over 200% through May 2010 in new logo business
  • Won Sales Representative of the month for April and June 2010
  • Shocked potential clients with Lottery Ticket marketing campaign
  • Championed other local representatives with learning new funnel management and order entry systems
  • Dominated branch with over 450% of quota for April 2010 in new market sales

Business Solutions Specialist

Advance 2000

Business Solutions Specialist Utilized strong business knowledge to develop and maintain productive relationships.

  • Used Microsoft Visio to provide design layouts for voice and data networks.
  • Initiated and composed monthly client newsletter
  • Worked with 3rd party finance companies to coordinate large product sales
  • Managed installations of Network and Phone system equipment
  • Co-developed new marketing literature

Sales Representative/Account Manager/Major Account Manager

Adelphia business solution et al

Effectively solicited new business in a new industry through cold calling and networking

  • Exceeded annual sales quota regularly
  • Managed complex installation projects for enterprise and multi-site clients
  • Recognized as Top Regional Representative, 1Q 2006
  • Received Top Regional Representative Award, May, 2006
  • Awarded Achievers Club 1998, 1999, 2000 & 2006




Niagara University

Bachelor of Arts in Business Administration and Commerce

community involvement

  • Susan G. Komen Breast Cancer Foundation
    • Raised over $10,000 of sponsorship donations
  •  Greater Buffalo BOMA
    • Communication Committee

Computer skills

  • Proficient with MS Word, Excel, PowerPoint and Outlook.
  • Superior skills with ACT, Siebel and other CRM solutions for management of client database.
  • Experienced with use of internet as a tool for client research and networking, including LinkedIn, D&B, JDE and Hoovers.