J. Scott Miller

J. Scott Miller

Proven account & relationship manager

  • Buffalo NY

Profit driven and bottom-line oriented Account Management professional specializing in strategic sales process, relationship building, and negotiating.  Solid track record. 

Proficiencies include:

  •  New Business Development / Building Rapport and Maintaining Long Term Business Relationships
  • Creative Problem Solving / Account Management

 Exemplary communicator able to direct dynamic presentations and finalized contract terms. 

Work experience
Work experience
2013 - 2015
Account Manager
Otis Elevator

Account Manager Selected to effectively manage 245 existing maintenance accounts in under-performing market.

  • Exceeded recapture unit quota and recapture revenue quota by 23%
  • Retired over 85% of Open Order quota in first full year, in most competitive market
  • Converted 100% of units coming off from warranty onto new maintenance contracts
  • Dominated Buffalo Branch office with 206% of maintenance contract renewal quota
  • Top sales rep of Buffalo Branch for 2014
2012 - 2013
Account Manager
ThyssenKrupp Elevator

Account Manager: LEED Green Associate Successfully managed over 150 existing maintenance accounts in under-performing market.

  • Surprised management with over 110% of Repair Quota in first 8 months with minimal training
  • Surpassed Maintenance contract renewal Quota by over 200%
  • Worked with Regional quoted repair committee to help improve overall repair quoting.
2011 - 2012
Carrier Dynamics
Telecom and Energy Advisor

Independent contractor for Telecommunications and Energy consulting firm.

  • Responsible for prospecting new business through cold-calling & networking.
  • Worked closely with clients and carrier representatives to develop and present comprehensive solution proposals.
2009 - 2011
Senior Major Account Executive
XO Communications

Senior Major Account Executive Consistently exceeded goals for nationwide communications provider in Western New York territory.

  • Crushed quota by over 200% through May 2010 in new logo business
  • Won Sales Representative of the month for April and June 2010
  • Shocked potential clients with Lottery Ticket marketing campaign
  • Championed other local representatives with learning new funnel management and order entry systems
  • Dominated branch with over 450% of quota for April 2010 in new market sales
2007 - 2009
Business Solutions Specialist
Advance 2000

Business Solutions Specialist Utilized strong business knowledge to develop and maintain productive relationships.

  • Used Microsoft Visio to provide design layouts for voice and data networks.
  • Initiated and composed monthly client newsletter
  • Worked with 3rd party finance companies to coordinate large product sales
  • Managed installations of Network and Phone system equipment
  • Co-developed new marketing literature
1998 - 2007
Sales Representative/Account Manager/Major Account Manager
Adelphia business solution et al

Effectively solicited new business in a new industry through cold calling and networking

  • Exceeded annual sales quota regularly
  • Managed complex installation projects for enterprise and multi-site clients
  • Recognized as Top Regional Representative, 1Q 2006
  • Received Top Regional Representative Award, May, 2006
  • Awarded Achievers Club 1998, 1999, 2000 & 2006
1983 - 1987
Niagara University

Bachelor of Arts in Business Administration and Commerce

community involvement

  • Susan G. Komen Breast Cancer Foundation
    • Raised over $10,000 of sponsorship donations
  •  Greater Buffalo BOMA
    • Communication Committee

Computer skills

  • Proficient with MS Word, Excel, PowerPoint and Outlook.
  • Superior skills with ACT, Siebel and other CRM solutions for management of client database.
  • Experienced with use of internet as a tool for client research and networking, including LinkedIn, D&B, JDE and Hoovers.