Summary

Technically sophisticated Professional with over 14+ years of career reflecting strong leadership qualifications with hands-on Infrastructure Management, Program Management, Service Delivery Management from organization of repute ► System Design and Analysis of the Process ► Remote Management of Servers ►Responsible for overall IT Infrastructure i.e. System Administration, LAN, Technical Support, Design, Implementation and Maintenance ► Vendor management for purchase and maintenance of system/peripheral devices, software/applications and other hi-tech solutions ► Provides recommendations in upgrading to new networking technologies ►On security basis responsible for regular checklist of Virus Definition updated and patch for Symantec, Microsoft etc. ► Responsible for data backup, state backup and database server. ► Provide on line services like mail server, website etc. and day-to-day troubleshooting to geographical distributed Branch office in country. ►Worked extensively on Access control system. ► Installing and configuring Windows 2003/2002 Server, Active Directory DHCP, DNS, WINS and TCP/IP. Responsible for administration of Windows 2003/2000/NT, including rights, security issues, system policies. ► Configuration and Troubleshooting of Network, LAN/Wireless LAN Solutions ► Installed DFS (Distributed File system) In windows 2000 Server ► Installing and configuring Proxy server/fire wall /spam killer etc. ► IT Infrastructure Management, Strategy Planning, Resource Planning & Deployment, Team Management, Process Re-engineering /optimization. ► Encourages more junior Innovators to take responsibility for their development within the company. ► Challenges fellow Innovators to progress toward their professional development goals. ► Suggests areas for improvement in internal processes along with possible solutions. ►Leads internal teams/task forces. ►Good at people handling and leading technical teams (30+)

Objective

Believe strongly in the concept of work through positive motivation. The career planning consists of effective implementation of given task and responsibilities. Technically sophisticated with around 14+ years of career reflecting strong leadership capabilities with hands-on Infrastructure Management, Program Management, and Service Delivery Management.

I am self motivated person and worked independently as well as direct large teams of professionals at various levels and ability to work on overtime and in shifts if it is needed.

Interest

Very much addicted to my computer, Internet surfing & hobby to find out the technical glithces of the new & forthcoming mobiles.

Seminars Attended

  • Architecting Enterprise Software [1-2 September, 2008] (Enterprise Architecture Frameworks, Model Driven Architecture, Component Based product Line, Service oriented Architecture, Legacy Transformation & Integration)
  • Autodesk 2009 AEC Solution Event [15th July ‘2008 at Hyatt Regency, New Delhi]
  • PC Quest SMB Forum 2008[27th March, 2008 at Hotel Crowne Plaza, Sec-29, Gurgaon]
  • IT Workshop [Introduction to System Centre & Unified Communications : An Introduction to Exchange Server 2007 and other UC Solutions – of Microsoft at Microsoft Corporation, 5th Floor, Eros Tower, Nehru Place on December 7, 2007]
  • Infocomm Asia Road Show 2007 [10th December, 2007 at Hotel Intercontinental, New Delhi]
  • Symantec Windows Protection Solutions Seminar [11th September, 2007 at Fortune Select Global, Global Arcade, Gurgaon]
  • Organizational challenges and requirement of SMB – Oracle Keynote [28th August ‘2007 at Intercontinental Grand, New Delhi]

Ability & Core Expertise

Systems Administration

  • System Design and Analysis of the Process
  • Providing Technical support to the team and trouble shooting other networking /Routing problems.
  • Remote Management of Servers.
  • Responsible for overall IT Infrastructure i.e. System Administration, LAN, Technical Support, Design, Implementation and Maintenance.
  • Responsible for smooth operation of Servers, Active Directory, Security issues, system policies etc.
  • Vendor management for purchase and maintenance of system/peripheral devices, software/applications and other hi-tech solutions.
  • Provide various solutions for IT infrastructures.
  • Manage group policy, granting rights for access to file server.
  • Control polices for Mail Server, FTP and Website site and granted appropriate access permission users and client for remote access.
  • Implementation of Spam Filter for Mail Server as well as Proxy Server and updated the patches.
  • Configuration of ISDN/Broadband Router and LAN
  • Provides recommendations in upgrading to new networking technologies.
  • On security basis responsible for regular checklist of Virus Definition updated and patch for Symantec, Microsoft etc.
  • Responsible for data backup, state backup and database server.
  • Provide on line services like mail server, website etc. and day-to-day troubleshooting to geographical distributed Branch office in country.
  • Worked extensively on Access control system.
  • Installing and configuring Windows 2003/2002 Server, Active Directory DHCP, DNS, WINS and TCP/IP. Responsible for administration of Windows 2003/2000/NT, Linux including rights, security issues, system policies.
  • Configuration and Troubleshooting of Network, LAN/Wireless LAN Solutions
  • Installed DFS (Distributed File system) In windows 2000 Server
  • Installing and configuring Proxy server/fire wall /spam killer etc

Work History

Work History
Mar 2009 - Present

Manager - Service Delivery

Sparsh BPO Services Ltd.

► To manage the IT Service Delivery team, taking responsibility for service desk, desktop support, Asset Management and application support.► Ensure SLA’s are achieved and client expectations are met.► Ensure quality and resource level profitable services are performed to the agreed SLA.► To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery. ► To provide reports to an agreed schedule (or on request), including management and account performance reports. ► Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes. ► To develop and facilitate workshops and training courses as applicable, in conjunction with L&D. ► Proactive problem identification to prevent escalation. ► Manage escalations, Helpdesk Management ► IT Infrastructure Management► Proper Inventory Management with Asset Tagging according to the PMS of whole process

Dec 2008 - Mar 2009

Network Administrator

Manpower India

System Administration & Maintenance of Servers: 1. Server Management - review of server reports, proactive monitoring, health status of servers (disk management, folders security, Antivirus update etc).2. Attending & coordinating hardware issues in servers with vendors. 3. Active Directory/ Domain / DNS and DHCP etc.IT Security:1. Administration and management of proper antivirus updates / windows patches for servers and desktops.2. Ensuring optimum security standards for both servers and desktops, review of security / group policies (e.g. USB disable policy) from time to time.Backup Solution:1. Ensuring the existing process for the backup of all application servers are happening via regular audits and restoration checks2. Implementations of standard backup solutions like Veritas for all sites so that backup process gets streamlined and is readily retrievable in the event of any crisis.

Apr 2007 - Nov 2008

Asst. Manager - IT

Vipul Limited

Worked in this company as Assistant Manager - IT looking after the total IT infrastructure of Vipul Ltd.. Exchange 2003 Server Implementaiton, Backup Systems Implementation for the organization.

Mar 2003 - Apr 2007

Sr. IT Support Engineer

Kalyx Infotech Services Ltd.

Worked in this reputed company as a Sr. IT Support Engiineer

2003 - 2007

IT Professional

Roche Diagnostics
Dec 1992 - Feb 2003

Systems Administrator

R R Financial Consultants Ltd

Worked there as a Visual Foxpro Programmer & Systems Administrator was looking after the whole IT infrastructure of the Comapny including the Vendor Managment, People Management

Apr 1990 - Nov 1992

Sr. Systems Executive

Computers & Communicaitons Pvt Ltd.

Worked in this company as a Systems Executive, developed programmes in Cobol & dbase III+ for the Stock Exchange Broker Firm

Education

Education
1988 - 1990

B.Com

University of Calcutta

Skills

Skills

Infrastructure Management

Helpdesk Management

Vendor Management

Network Administrator

People Managment

Project Managment

Delivery Management

Delivery Management, Infrastructure Set up & Management , Business Development, Customer Support Management, Project Management:, People Management:, Vendor Management:   Specialties : Area of Excellence include: Infrastructure Management - Project Management - Delivery Management  Facility Management - Helpdesk Management, Data Centre Management Recruitment – Training - Team Building – People Management  Hardware Maintenance, Support - Service – Vendor Management

Certifications

Certifications
Mar 1990 - Sep 1990

Diploma in Computer Management

Datapro Information Technology
Jan 1988 - Dec 1988

Diploma in Computer Application & Data Processing

Newman's Computer Centre