Charlotte

  • Springfield MO

Work History

Work History
Apr 2013 - Jan 2014

SWD Trucking

SWD Trucking
  • In charge of handling individual orders for establishments
  • Setting up, maintaining and taking down event productions
  • Travel to and from to events for Heart of America products
  • Taught individuals about the varieties of products available
  • Sold product to individual establishments
Dec 2012 - Jul 2013

Bartender

Patton Alley Pub
  • Ensured a safe workplace and pleasant customer service experience.
  • Maintained customer relations and coordinated promotions to drive new.
  • Handled all cash and credit transactions.
  • Oversaw the quality of recipes, service standards, and sanitation practices
Sep 2011 - Nov 2012

Bartender

Colombo's Café and Tavern
  • Ensured a safe workplace and pleasant customer service experience.
  • Maintained customer relations and coordinated promotions to drive new.
  • Handled all cash and credit transactions.
  • Oversaw the quality of recipes, service standards, and sanitation practices.

 

Apr 2010 - Aug 2012

Restaurant Manager

Bar Louie CWE
  • Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of beverages and small wares.
  • Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of beverages, liquor, beer and small wares
  • Direct efficient guest flow through participative shift management, scheduling a full working staff of up to 60 crew members including servers, bus persons, hosts/hostesses and bartenders.
  • Ensure the integrity of restaurant operations through excellence in customer relations.
  • Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.

 

Aug 2008 - Apr 2011

Restaurant Manager

Lester's Sports Bar and Grill
  • Manage front house/back house restaurant operations for this high volume restaurant.
  • Ensured a safe workplace and pleasant customer service experience.
  • Direct efficient guest flow through participative shift management, scheduling a full working staff of up to 30 crew members including servers, bus persons, hosts/hostesses and bartenders.
  • Oversee employee relations encompassing staff recruitment, training and performance evaluation
  • Controlled fiscal aspects of business operations and met financial goals.
  • Oversaw the quality of recipes, service standards, and sanitation practices.
  • Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of beverages, liquor, beer and small wares.
  • Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
  • Supervised the preventative maintenance and upkeep of equipment, facility, and grounds. 
  • Prepare and track sales budgets, consistently meeting weekly sales of $60,000.
  • Ensure the integrity of restaurant operations through excellence in customer relations.
  • Participate in Menu Planning Committee meetings to collaborate on the development of new standardized menu, contributing to item, pricing and design changes.
  • Attract, retain, and promote new business through proactive community service efforts and in house promotions.

 

Education

Education

Drury University

Major - Psychology and Criminal Justice

2014 - 2015

Ozarks Technical Community College

Certificate in Business Administration 

Skills

Skills

Staff Recruitment

MS/WORD

Portfolio