Potsha Harris

Potsha Harris

Work History

Work History
Jul 2009 - Present

Sr. Director of Operation & Events

A Lasting Connection, LLC

§Pre-plan, plan, organize, execute, and host events, including activities and classes.

§Develop strategic marketing plans, marketing strategies, communication plan, order gifts/giveaways, organize catering

§Lead launch event kickoffs, plan calendar, handled event logistics, negotiated vendor contracts

§Responsible for launching all social media networks, go to market plan, and social networking connections and interactions to ensure timely and positive media coverage for the Company.

§Manage event calendar; maintain website content, and all communications concerning social media channels such as (facebook, twitter, myspace, blog spot, community calendars, and other networking organizations).

§Help to position, brand, and lead the Company’s growth initiatives.

§Manage all aspects of print production, receipt, and distribution; manage the entire product lifecycle

§Build and manage relationships with potential partners and sponsors.

§Responsible for and managing web design, development and determining business requirements,

§Own and align deliverables for all aspects of graphic design work for flyers and brochures for marketing events.

§Draft and edit all written communication for outgoing publications.

Jan 2009 - Jul 2009

Business Project Manager

Volt Technical Resource/Microsoft Corporation

DPE Partner/PE (Contractor)

§Provide general business management support to GM and Sr. Director, helping to drive employee calibrations, All-Hands, and team Leadership meeting.

§Assist in keeping track of marketing project budget, IO’s, and financial information through MAPPS.

§Drive and follow up on quarterly team action items to completion. Collaborate with leadership team to capture and track monthly progress/status on commitments.

§Publish monthly scorecard results in conjunction with A13 scorecard and post to team SharePoint site.

§Assist with MYR set up, organize and project manage QBR work back schedule for Partner Team.

§Recapped FY09 MYR using online consensus survey to create a baseline report for capturing & reporting team satisfaction results for DPE Partner Evangelism.

§Mange and update team SharePoint site with current information.

§Help in leading team moral events and team quarterly collaboration awards in the DPE Partner team.

Jul 2008 - Jan 2009

Project Manager

Volt Technical Resource/Microsoft Corporation

Worldwide Retail Division (Contractor) (2008 – 2009)

§Drove executive relationship management and best practices by showing leadership in working with account teams, SME’s, PM’s, BG leaders, CMG, Vendors, and field leadership Global.

§Drove on-time project deliveries with SME’s through project execution.

§Work with Senior Management team to understand the project goals and objects for success.

§Managed and built relationships with Retail Partners, BG leaders, Vendors, Agencies, and Customers for project success.

§Play cross-team leadership role across product groups in the retail program planning and execution process.

§Owned & aligned project process and milestones to ensure branding and execution consistency in deliverables.

§Tracked project details, group collaboration, coordination, and issues through resolution by constructive confrontation and conflict management.

Jul 2008 - Jan 2009

Project Manager

Volt Technical Resources/Microsoft Corporation

Worldwide Retail Division (Contractor)

§Drove executive relationship management and best practices by showing leadership in working with account teams, SME’s, PM’s, BG leaders, CMG, Vendors, and field leadership Global.

§Drove on-time project deliveries with SME’s through project execution.

§Work with Senior Management team to understand the project goals and objects for success.

§Managed and built relationships with Retail Partners, BG leaders, Vendors, Agencies, and Customers for project success.

§Play cross-team leadership role across product groups in the retail program planning and execution process.

§Owned & aligned project process and milestones to ensure branding and execution consistency in deliverables.

§Tracked project details, group collaboration, coordination, and issues through resolution by constructive confrontation and conflict management.

May 2008 - Jul 2008

Executive Communication Manager

Wimmer Solutions/Microsoft Corporation

Service Management Division (Contractor)

§Worked directly with senior leaders as a trusted communications advisor

§Collaborated with cross-group teams, ensuring high quality content that tells a compelling IT story

§Provided timely and detailed executive preparation across key communications engagements

§Worked with Video production vendor to create a global Video for team All Hands meeting

§Ensured cross-group linkage of communication plans, calendars, and key events

§Provide quality that impacts final content, including presentations, demos and videos

§Utilized process-focused aptitude to manage projects with many moving parts, people, and organizations

Oct 2007 - May 2008

Marketing Project Manager

Wimmer Solutions/Microsoft Corporation

SMSG Readiness (Contractor)

§Interfaced directly with worldwide competitors, leagues, division organizers, and corporate program sponsors to support the launch and management of worldwide demo contest

§Served as subject matter expert and first point of contact for field operational questions and requests from stakeholders at all levels regarding program details, workflow processes and communication.

§Monitored program performance and resolve service or technology issues, following escalation processes

§Worked with website vendor to make sure all updates are completed and report issues with Inforweb

§Created purchase orders, justify and plan budget; track budget cost, budget spent using Calypso prepare monthly and quarterly reports

§Provided feedback on program nuances and workflow processes to improve operational efficiencies

§Stored and uploaded critical documents using SharePoint

Key accomplishments:

§Managed global project (APAC, EMEA, MEA, India, and Canada) budget of over $800K, built quarterly spending forecast

§Completed timely website changes to World Cup Demo Competition; worked to ensure global teams met their competition goals

Jul 2006 - Jul 2007

Event/Project Management

CoreStaff Services/Microsoft Corporation

Partner Sale & Marketing, (Contractor)

§Pre-planned, planned and executed global events projects for five MSIT communities (Development, Program Management, Architect, Test, and Support)

§Worked with executive management team (GM’s and Director’s) to launch community programs

§Led launch event kickoffs, planned calendar, handled event logistics, negotiated vendor contracts

§Developed strategic marketing plans, contacted speakers, ordered gifts/giveaways, organized catering

§Recapped using online baseline consensus surveys, created autogroup distribution list, stored and uploaded critical documents using SharePoint, completed post-event recap reports to show NSAT, developed strategic plan for future events

§Worked with vendors to set up live meetings, VTC, and event recording through Victory Studios and Microsoft Studios

§Created purchase orders, justified, planned and managed budget; prepared monthly and quarterly reports

Key accomplishment:

§Global projects (US, EMEA, & India) consistently came in thousands under budget and received accolades from attendees and executives alike due to analytical, organizational and communication skills

Jun 2005 - Jul 2006

Sr. Healthcare Business Analyst (Marketing Support)

Adaptis, Inc.

§Worked with Management to develop strategies on process improvement through change management

§Led process analysis, mapping, and re-engineering initiatives, driving healthcare documentation and workflow improvements and claim/refund automation Defined functional specifications for productivity related to system enhancements

§Prepared and participated in presentations at all management levels

§Served as lead and coordinated team during system release projects and implementation activities; delegated responsibility, set clear expectations and followed through to ensure completion

§Facilitated and negotiated team conflict resolution and promoted problem solving

Jan 2004 - Jun 2005

Sr. Provider Service Liaison/Project Manager

CIGNA HealthCare

§Built strong matrix relationships throughout the organization by promoting cross-functional teams to support provider service recovery and communicate CIGNA standards and policies

§Served as point of contact to facilitate and maintain customer relations with 250 healthcare top provider groups and planned meetings/seminars

§Planned product rollout meetings and marketing content

§Educated teams of claims processors, quality reviewers, and contacting staff to ensure collaborative contract administration continuity

Key accomplishments:

§Interacted with top healthcare provider groups across OR, WA, ID, and AK at high risk for contract non-renewal; addressed unpaid claims, shortening reimbursement from over 125 days to 15-30 days and retaining ongoing business customers

§Maintained key accounts with hospitals in Tacoma and Portland by shortening claim payments from 129 days to 45 days; achieved a cost savings for Cigna by reducing remediation times

Feb 2002 - Jan 2004

External Provider Relations Representative/Project Management

CIGNA HealthCare

§Provided onsite provider training, set-up CIGNA’s network product seminars and utilization management (UM) procedures; marketed CIGNA’s products; developed provider workshop training materials

§Led coordination of reconciliation/special projects with hospital, ancillary, and provider groups, including contract facilitation; promoted cooperative work environment by building strong relationships

§Team lead for day to day activities, understanding, and communicating new processes, workflows improvement, and new project through related change management concepts.

§Worked on projects with executive management team (VP and Director)

§Conducted Provider roll out meeting for CIGNA product lines of business

Feb 2000 - Feb 2002

Provider Relation Analyst/Project Management

CIGNA HealthCare/Medicare Division

§Reported cost analysis, including budget justification, projection, and estimation, for quarterly and yearly CIGNA Medicare seminars to project yearly budgets

§Negotiated, planned and coordinated Medicare workshops and special events for 80 – 500 attendees, managing the agenda, speakers, attendees, logistics, communication, and ancillary meetings

§Developed financial analysis for network provider status

§Built and analyzed Provider Satisfaction surveys in Tennessee, North Carolina and Idaho

§Used benchmarking and quality improvement tools to improve outcome documentation

§Created, updated, and managed process maps and a Policy and Procedure manual for provider relations/EDI marketing

§Wrote confirmation letters for provider workshops; negotiated hotel and facility rates

§Provided software application training for clerical associates

Key accomplishments:

§Led series of key projects for the public relations and marketing teams, including minority outreach initiatives for the underserved Medicare market and provider workshops

§Circle of Excellence – Excel Gold, for excellent performance and outstanding service

Education

Education
Feb 2003 - Oct 2005

MBA

University of Phoenix
Aug 1993 - May 1996

Bachelor of Science

Tennessee State University

Portfolio

Summary

Project Manager| Event Manager | Business Manager | Marketing Management

Persuasive matrix relationship builder experience encompassing marketing, event management, and project management with demonstrated success managing global projects and analyzing their impact; brings over ten years experience collaborating with and training cross-functional and cross-cultural teams. Masters degree in Business Administration, dedicated work ethic, detail oriented and organized. Talented communications leader and presenter, provides complex trainings to staff at all levels. Background includes working with Fortune 500 environments. Strongly skilled in leading and managing high-profile projects and working effectively with change management concepts.Highly consultative style, excellent for effectively grasping functioning as a liaison.Flexible and resourceful, available to travel.

SOFTWARE

Microsoft Office, Publisher, WordPerfect, PeopleWare Pro, MS Project, SPSS, ABC FlowCharter, SharePoint, Consensus survey tool, Calypso, MAPPS, Visio, Print Shop, PC & MAC proficiency.

TRAINING

§Process Modeling & Activity-Based Costing

§Understanding Change Management

§Fast Start In Project Management

§Train the Presenter

§Effective Meeting Behavior (Meeting Planning)

§Achieving Extraordinary Customer Service

§Excel, Outlook, and Word

§Grammar and Usage

ASSOCIATIONS

§Vanderbilt Clinical Trials Office, Minority and Underserved Outreach Coordinator

§CIGNA March of Dimes, Lead contact for Public Relations and Marketing

§Tennessee State University, Advisory Board Member

§National Black MBA Association