Valerie Gonzales

Valerie Gonzales

Interest

Objective

Passionate, innovative professional with public relations skill set focused on delivering positive results by cultivating and maintaining mutually beneficial relationships with key publics through relationship building, exceptional customer service and utilization of various communication strategies and tactics

Summary

Public Relations and Communications

  • Assisted with arranging and facilitating large scale community events, resulting in engaging and successful events for attendees
  • Maintained sufficient, informative communication with donors and volunteers, resulting in positive feedback
  • Planned and executed fundraising eventsand promoted in-progress campaigns and initiatives highlighting women's health issues
  • Utilized and managed social networking sites such as Facebook, Twitter and Myspace to increase business and organization visibility
  • Arranged and performed engaging public speaking presentations at local university to recruit volunteers and interns, resulting in increased participation among student population
  • Planned and facilitated team building events for more than 70 employees, resulting in improved levels of positive employee morale
  • Conducted educational community presentations to schools, organizations and businesses, resulting in increased awareness of sexual violence and related issues
  • Creatively designed and produced marketing and communications materials utilizing Photoshop and InDesign in order to promote organizational events and programming

Administration and Customer Service

  • Initiation and application of preventive maintenance tactics to improve overall productivity and employee job satisfaction as well as to monitor employee productivity
  • Generated efficient weekly schedules that allowed for adequate coverage and staffing while carefully observing labor budgets
  • Securely handled creation and organization of company and customer documents
  • Responsible for overseeing entire DFW metroplex home theater and computer installation schedules and managed daily routes for more than 100 installers and agents
  • Established professional working relationships with all leadership teams throughout metroplex
  • Encouraged and integrated strategies to improve administrative and financial efficiency

Human Services

  • Provided crisis intervention, emotional support and resources to hotline callers, helping caller work through immediate crisis situations
  • Promptly responded to hospital calls and worked to comfort, support and advocate for victim as needed, leading to increased ease in collaboration with hospital staff and law enforcement
  • Efficiently and securely managed intake hotline for Texas Equal Access Fund allowing organization to service an increased number of clients

Work History

Work History
Apr 2010 - Sep 2011

Prevention Specialist/ Victim Advocate

Dallas Area Rape Crisis Center

Handled all community outreach; Conducted educational presentations to schools, organizations and businesses; Managed all social media outlets; Responded to hospital calls as needed; Answered crisis hotline and provided callers with support and resources; Created and distributed quarterly newsletter; Created organizational fliers and promotional material; Trained community educator volunteers

Jun 2006 - Oct 2010

Administrative Dispatcher

Best Buy

Responsible for overseeing more than 80 home theater installer's and computer agent's schedules on a daily basis; Provided administrative support to technicians by generating efficient schedules that minimized drive time while maximizing job productivity and customer satisfaction.; Worked closely with both area and out of area Best Buy locations to help provide their customers with top tier service and an overall outstanding customer experience both in the store and in their home; Served as direct contact to assist with customer installation issues and scheduling requests for more than 30 Best Buy stores

Past positions include:Sales OperatorMagnolia Home Theater Customer Administrative Representative Customer Service Representative Hiring & Training Coordinator Viewpoint Committee Captain

Mar 2010 - Jun 2010

Social Media Consultant

iRide Auto

Created and launched business's social media sites; Updated social media sites on a consistent basis before turning it over to the business to manage in-house

Aug 2008 - Feb 2010

Board Member

Texas Equal Access Fund

Key focuses include board accountability management, board development, and recruitiment of interns, volunteers & board members

Jan 2008 - May 2008

Spring Semester Intern for Women's Studies Department

Planned Parenthood of North Texas

Assisted organization with arranging & facilitating large scale community events and worked to effectively maintain sufficient & informative communication with donors & volunteers

Education

Education

Bachelor of Arts

University of North Texas