As an assistant store manager at a loan store my job was to be professional, kind, calm, and firm. I had to deal with all sorts of people and hear about many of their problems. It was very important to follow our loan policy considering the company deals with a lot of money and a lot of different people. I had to verify customer's information such as social security number, date of birth, phone number, employment, bankruptcy, and residency. Part of completing these tasks included copying identification cards, pay stubs, and bank statements. I also had to work on the computer alot. All of the information we had needed to be entered into the systems correctly. I also had to learn how to use the main system the company uses to store information, and set up loans. Part of my daily routine there was counting money, making courtesy calls to customers reminding them of their due dates, calling past due customers that were in bad standings with the company, issueing loans, putting files together, filling paperwork, dealing with upset, and hostile customers, keeping track of dailey numbers, simple math skills, inspect vehicles, add and remove liens on vehicles, prepare and send right to cures and repo orders on vehicles, handle surrenderd vehicles, call banks verify funds on checks we held in collateral, cash past due customers checks, and also deposit nightly cash and checks. This was a job where you definately needed to know how to handle customers in difficult moods, and still remain calm and firm. I also had to do marketing for this job. I have marketed with doorhangers which is where I would walk around the city going door to door hanging door hangers, pull tabs which is where I would go to certain businesses such as gas stations and laundry mats to hang up flyers on the bullitin boards, inactive calls which is where I would call past pls customers and thank them for their past business with us and offer them a percentage off their next loan fee if they would come and take out another loan, and they also have costumes which I would dress up in and stand by the road, wave, and hold signs to try to bring potential customers into the store. This job was big about selling loans you have to know how to word things right to make the customer happy and willing to try out the new product (loan). The trick to gaining accounts is making every product sound like a great opportunity. Also a huge part of my job as the assistant manager was to assist my manager with her job duties. Those included but were not limited to file audits, approving loans, resolving issues within the store, reprimanding employees when needed, being in charge when my manager was gone, running errands for the store such as taking the deposits to the bank, and helping with charts that kept track of our budget and our profit or losses. The job was a huge responsibility and I enjoyed it very much!
Pls Loan Store
566 North Rolling Meadows Drive
Fond du Lac, WI