Senior Member Service Representative
Marine Credit Union
As a Senior MSR at Marine Credit Union it is my job to make the member’s feel welcome and take care of their needs. When I am helping members it may just be a simple transaction or problem resolution but I always double check my work to ensure I am meeting the members needs as well as making sure everything from the transaction to the documents are filled out correctly. I feel like I can be counted on by my management team as well as my co-workers. I feel like my leadership skills have grown significantly and my co-workers feel compfortable coming to me with questions and concerns. I assist my supervisor with various projects and responsibilities. I handle a lot of different things such as deposit and lending legal, 30 day negative account list along with mailing out RTC’s, balancing the ATM, opening and closing the branch, teller transactions, being a vault custodian, opening accounts, calling on solicit lists and inactive lists as well as DQ lists to help out the lenders. I also went through Specialty Accounts Training. I have got to shadow the CLO’s a little bit. One of my main priorities is cross selling products to our members. I think I do a good job at looking at the member’s needs and recommending products best suited for them as well as products that will benefit our company. I am very comfortable with our staff and have built a great relationship with our members. It is great to have come back from a leave in January and to have my old regulars from Rees street see me at WIAM and tell me that they are glad I’m back!