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Thomas Falzano

Technical Support Representative

Work experience

09, 201512, 2015

Technical Support Advisor

Fusion BPO Services


Troubleshooting of Windows-based issues

2015Present

Desktop Technical Support Representative

Telus Corporation

Troubleshoot technical issues with ADSL and wireless connections. Optik TV technical support.

Mar 2013Jul 2014

IT Systems Administrator Assistant

Canadian Safe Step Tubs Corp.
  • Assist employees with PC inquiries
  • Troubleshoot hardware, software, and network issues
  • Successful implementation of research-based projects
Feb 2008Jan 2013

Bilingual Customer Service Representative

LGM Financial Services Inc.
  • Microwave oven technical support
  • Android tablets technical support
  • Toshiba laptop warranty inquiries
Oct 2003Dec 2008

Bilingual Technical Support Representative

NCO Surrey Call Centre
  • Technical support for WebTV and MSNTV2 set top units
  • Technical support for Internet-related connectivity issues
  • Technical support for web site and e-mail issues
Apr 1999Dec 2002

Electronics Assembler

Computrol Security Systems Ltd.
  • Soldered power supply electronic components
  • Soldered circuit boards used in the assembly of gasoline pumps
  • Soldered cable connectors

Education

May 2012Nov 2012

Microcomputer Applications in Business

Athabasca University
  • Training in Microsoft microcomputer office applications used in business
Sep 1977Jun 1981

Bachelor of Arts

Concordia University
  • Major in English Literature
  • Minor in Spanish Literature

Skills

Bilingual Customer Service
I worked many years as a bilingual customer service representative.
Technical support
I worked fourteen years as a bilingual technical support representative.

References

Will Ryan MSN TV Quality Control Manager

NCO Surrey Call Centre Phone: 604-953-2837 Email: [email protected]

Christina Leung Human Resources Manager

LGM Financial Services Inc. Phone: 604-676-8530 Email: [email protected]

Mack Rubio IT Systems Administrator

Canadian Safe Step Tubs Corp. Phone: 604-454-0117 Email: [email protected]

Certifications

Jun 2011Jun 2012

General Insurance Essentials, Parts 1 and 2, Level 1 Licensing Examination

Insurance Institute of BC
Completion of General Insurance Level 1