Thomas Falzano

Thomas Falzano

Technical Support Representative

Work History

Work History
2015 - Present

Desktop Technical Support Representative

Telus

Troubleshoot technical issues with ADSL and wireless connections. Optik TV technical support.

Mar 2013 - Jul 2014

IT Systems Administrator Assistant

Canadian Safe Step Tubs Corp.
  • Assist employees with PC inquiries
  • Troubleshoot hardware, software, and network issues
  • Successful implementation of research-based projects
Feb 2008 - Jan 2013

Bilingual Customer Service Representative

LGM Financial Services Inc.
  • Microwave oven technical support
  • Android tablets technical support
  • Toshiba laptop warranty inquiries
Oct 2003 - Dec 2008

Bilingual Technical Support Representative

NCO Surrey Call Centre
  • Technical support for WebTV and MSNTV2 set top units
  • Technical support for Internet-related connectivity issues
  • Technical support for web site and e-mail issues
Apr 1999 - Dec 2002

Electronics Assembler

Computrol Security Systems Ltd.
  • Soldered power supply electronic components
  • Soldered circuit boards used in the assembly of gasoline pumps
  • Soldered cable connectors

Education

Education
May 2012 - Nov 2012

Microcomputer Applications in Business

Athabasca University
  • Training in Microsoft microcomputer office applications used in business
Sep 1977 - Jun 1981

Bachelor of Arts

Concordia University
  • Major in English Literature
  • Minor in Spanish Literature

Skills

Skills

Bilingual Customer Service

I worked many years as a bilingual customer service representative.

Technical support

I worked fourteen years as a bilingual technical support representative.

Certifications

Certifications
Jun 2011 - Jun 2012

General Insurance Essentials, Parts 1 and 2, Level 1 Licensing Examination

Insurance Institute of BC
Completion of General Insurance Level 1