Using coaching and adult learning expertise, I will get your project on target. Highly effective, versatile project manager and analyst. Strong communicator. Collaborates successfully with clients and technologists to build consensus and provide robust technical and cost-effective solutions. Expert in business process re-engineering . Experienced in all aspect of the systems development life cycle (SDLC) and requisite documentation and return on investment (ROI). Often selected to work with Senior Management of both internal and customer organizations. Skills Presentation and Group Facilitation. Leadership coaching Certification from NYU in Organizational Development and Executive Coaching. Network (TCP-IP) and Infrastructure WAN and VPN Website and Browser technologies Operating Systems: Windows NT, Mac OS X Tools include Microsoft Office Suite; Word, Excel, Powerpoint. Visio, Acrobat, MS Project; IBM Rational Product Suite, Serena Teamtrack, Saleforce.com, Sales Logix, BMC Remedy and Peregrine Project Suites. Expertise in analysis, documentation and requirements gathering. Consistently delivering excellent documentation, communication, meeting facilitation and coaching. Highly knowledgeable in financial services, trading systems, market data, clearance and settlement and banking industries. Keywords: Project Management • PMO • Application, Network and Infrastructure Planning and Prototyping • Process Improvement • SDLC Management • Documentation • Requirements Gathering • Process Improvement • Service Management and SLA Management • Training & Training Delivery • Business Development • Customer Service • Vendor Management
Sep 2008 - Present
Project Manager firstname.lastname@example.org
Self - Employed
Consulting to businesses on project management, organizational development and service delivery including ITIL Service Management processes. Review business plans and automation solutions for self-employed individuals and small businesses. Conduct executive coaching sessions. Present to local organizations on topics related to business planning and job search issues. 2009: Certificate in Business Management in Organizational Development and Executive Coaching at NYU
Oct 2007 - Feb 2008
Guardian Life Insurance Company
Manage Process Improvement and Governance in Technology Office and IT department.
Feb 2007 - May 2007
Project Manager, Global Project Management Office Provide analysis and documentation for Global initiatives including Global Trading and Canadian Retail and Clearing initiatives. Proposed cost saving initiatives totaling $3,000,000 annually for Brokerage Statements. Experience in Vendor relationship management. Worked in global communication, matrix organization environment.