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Ivania Adams

Currently seeking full time position.

Work experience

Nov 2014Present

Unemployed

Seeking New Position
Sep 2014Nov 2014

Customer Service Representative

Marsh & McLennan 
  • Answered participant calls and follow up with research on questions from the Administration Services. 
  • Confirmed the accuracy of basic calculations performed by others.
  • Performed complex calculations using established calculation tools and processes.
Aug 2008Aug 2013

Revenue Specialist II

FL Department of Revenue
Provided Child Support Enforcement case status for new and established Florida Child Support court cases for the State of Florida. Updated address and employer information for the custodial and non-custodial parents. Provided payment information for established Child Support cases. Provided financial information for established cases with past due amounts and enforcement process for non-custodial parents. Answered incoming calls in a courteous and professional manner. Assessed callers' inquiry and Provides accurate case information while maintaining case confidentiality, based on Department policy. Resolved each inquiry before referring it to another process by reviewing pertinent screens on the FLORIDA/CAMS computer systems. Sent work order to the appropriate process when necessary for unresolved inquiries. Documents the IICM (case notes) and other appropriate screens with clear, concise information that accurately notes the reason for the call. When non-case specific inquiry is made, provided information regarding CSE policies, procedures and case processing as appropriate.
Apr 2008Jun 2008

File Maintenance Supervisor

Computer Affiliated Services (ACS)
Assisted in the implementation for the Florida Medicaid Management System contract for the State of Florida Monitored area performance related to contract compliance.Supervised all File Maintenance/Service Authorization transaction processing. Developed and maintained all File Maintenance/Service Authorization operating procedure manuals. Handled special projects for File Maintenance/Service Authorization and AHCA. Monitored File Maintenance reports. Provided supplemental training for File Maintenance. Performed quality checks for current employees. Provided backup for the Claims manager. Oversee the implementation for the File Maintenance Department. Assisted in testing new Florida Medicaid System.
Apr 2007Feb 2008

Project Librarian

ACS Healthcare Provider Solutions
Assisted Project Management Team with project's deadlines. Responsible of meeting minutes. Maintained SharePoint system with project's deadlines and updates. Assisted users to identify and solve complex data and/or voice or other communication problems. Developed technical library support and general end-user support.

Skills

Customer Service Orientation 
Microsoft Word
Microsoft Excel
Microsoft Office

Word, Excel, Powerpoint, SharePoint 

Customer Service
SharePoint

Education

20142017

Penn Foster
20152016

Medical Office Assistant

Ashworth College
20152015

Wisconsin Lifespan Respite Training

Easter Seals Wisconsin
19871992

Office Systems Technology

Tallahassee Community College

Certifications

CPR

Respite Care