Revenue Specialist II
FL Department of Revenue
Provided Child Support Enforcement case status for new and established Florida Child Support court cases for the State of Florida.
Updated address and employer information for the custodial and non-custodial parents.
Provided payment information for established Child Support cases.
Provided financial information for established cases with past due amounts and enforcement process for non-custodial parents.
Answered incoming calls in a courteous and professional manner.
Assessed callers' inquiry and Provides accurate case information while maintaining case confidentiality, based on Department policy.
Resolved each inquiry before referring it to another process by reviewing pertinent screens on the FLORIDA/CAMS computer systems.
Sent work order to the appropriate process when necessary for unresolved inquiries. Documents the IICM (case notes) and other appropriate screens with clear, concise information that accurately notes the reason for the call.
When non-case specific inquiry is made, provided information regarding CSE policies, procedures and case processing as appropriate.