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Work experience

Nov 2001Present

Business and ICT Consultant

Foundation for Australian Resources

Providing technical consultations for business implementations.

FAR is a not-for-profit Federal Government approved Research Foundation and Research Agency founded by Prof. B. S. Thornton (UTS) in 1974 to assist research and develop new technologies for resources, environmental problems and human resources.Examples of projects completed in collaboration with FAR, UTS and Breast Screening NSW: MAMMO ASSISTComprised of a System Design and a development of a pilot application for “A Java Based Computer Aided Training Package for Radiologists in the Diagnosis of Early Breast Cancer”.•      Skills involved: distributed system design, implementation and testing, Java, JDBC, RMI, Java Servlets, GUI design, RMDBS database, digital image access, manipulation and comparative presentations, internet facility design for commercial remote usage, interaction with R&D and IT specialists and users of mammography systems.•      Future usage:  recommended for development with existing (not computerised) training system by Head of Breast Screening Sydney, Central & Eastern. Also it can be incorporated with the new advanced clinical system developed ($1.6M) by Foundation for Australian Resources for extending its compatibilities on a revenue producing basis where a computerised system for each user promises revenue stream in NSW, WA and QLD.•      Commercialisation: to enable non-central radiologist organisation (must have necessary diagnostic knowledge) to either pay for a download of the software or they can transmit the cases to be evaluated in the central screening organisation with results sent back via internet on a professional charge basis.•      Outcomes:  project completed and demonstrated successfully Feb. 2002 awarded High Distinction. (copy of Project Report available on request)•      Extensions: possibility to enhance the capabilities of the current training package to encounter for 'masses' seen in mammogram, in radiology training and updating and to enable the system to handle Video-Media streams over the IP such as Echo-cardiogram, in cardiology.Presently, my invited participation is in using a retrospective simulation of the IT, human resource ratio, automation and market targeting of products by a large Australian manufacturer. The company was taken over during its recovery from a profit downturn and simulation shows how both, the cash flow and profitability, increased due to changes in the IT per employee ratio and a change from global commercial targets to basic markets. I have been asked to review the project and determine the Critical Performance Factors for future use with FAR clients.

Aug 2011Present

Independent tech & biz consultant

ivan ben co

Specialising in tech strategy and innovation, business problems analysis and resolutions, building of multi-skilled professional teams across variety of industries, especially digital.

Toolset used:

Atlassian product suit on most occasions and other Lean collaborative tools such as Basecamp


White Agency

Whybin TBWA


Host Digital



The Farm Digital

Oct 2011Mar 2012

Technical Executive Producer

Make Agency, M&C Saatchi

Make Agency, M&C Saatchi

-   Project management of digital projects

 (examples of projects: .Net 4 MVC custom web application- CRM, CMS, Loyalty, Audit tracking, Email creation, audit tracking, web integrated application campaign including mobile execution)

-A unique role of the only technical executive producer within the Agency

- Embedding Atlassian Agile tools within the agency

-     Well versed with wide range of technologies and technical elements of commercial and digital 'world'

        (CMS, CRM, OpenSource, product and software development, Agile and Traditional processes, be-spoke and web application architecture, integrated technical executions, W3C standards, UX, UXD, business analysis and QA, DB architecture, Social media channels

-         Working across variety of brands such as Qantas, Nestle, Woolworth, RTA

-         Involved and overseeing variety of digital campaigns including all facets of Digital project execution

-         Leadership and process improvement

Nov 2010Aug 2011

Head of Development

McCann Worldgroup Australia & New Zealand

* A pivotal and highly visible role, playing a key role in the wider agency’s success, reporting to the C-level executives

 (examples of projects: various custom built web solutions and mobile solutions implemented in different technologies such as .Net, WordPress, php) * Aiding in the creation of proposals and pitches, quoting on technical work, providing client demonstrations* Applying technical systems and software expertise, operational excellence and project management disciplines across the digital developments * Developing and delivering a Digital Strategy utilising a full range of digital solutions meeting individual clients needs.* Providing technical direction and overseeing the design and development of digital media solutions and application infrastructure* Communicating effectively (in a non-technical manner) across internal and external teams * Direct line management of the digital team composed of : SEO, UX, Digital Design, Developers, SysAdmin, IT, Producers,Project Managers, Community Digital Strategy, * Networking and establishing relationships across many business disciplines internal and external and various digital vendors

* Assessing skills, sharing knowledge and training to maximise team’s personal progression and success (CPD)* Working closely with all departments and international Digital colleagues to improve processes, develop capabilities and identify new digital opportunities. * Strong business and technical acumen* Well versed in numerous digital concepts and technologies

Apr 2010Nov 2010

Snr Business Analyst Consultant

ThoughtWorks Australia Pty Ltd.

Agile, Agile, Agile ...

Working across wide range of industries from Telcos, Finance and Banking, to, Advertising and Government agencies.

(examples of projects: E*trade - XML messaging platform to enhance existing legacy infrastructure, Agile Business Assessments of Andrew Telecommunication - Nortell )

Oct 2009Mar 2010

Senior Consultant

Collaborative Technologies

* Consultancy involving Oracle and Atlassian products

* Business Development


(examples of projects: Custom integrated JIRA 'bridge' solution to NSW Treasury claim legacy systems)

May 2006Oct 2009

Technical Team Leader and PM (50-50)


Web 2.0 enterprise WIKI software 'Confluence' developed by Australian's fastest growing software company Atlassian. This global software house provides innovative enterprise solutions to the world's leading organisations specilising in collaboration and development tools.

Professional and Business Skills

Project management

(examples of projects: )  

- Leading various improvement projects across company departments and different geos (EMEA, APAC, AMEC);

- Defining of requirements and specifications.

- Project planning and risk analysis, setting up deliverables and progress reporting.

- Managing customer's expectations and ensuring project deliverables are met.

- Solid Agile experience.

- Ensuring various customer web channels are maintained and reports captured.

BA - Understanding the intricate linkages across the enterprise and how what one department does, can affect other departments or individuals.

- Efficient gathering requirements and analysis of data comprising of analysis of three spectra: Marketing, Customer Reference, Development, Product Management  (Result:experimental approach of product features scheduling currently used in production).


- Liaising with high profile customers such as SUN, Cisco, Merril Lynch, Honeywell, managing resolution of critical technical and escalated support issues ensuring appropriate support solutions are delivered on time. Developing innovative and effective solutions for their complex issues on a variety of platforms. Clearly communicating requirements and offerings - interpreting products benefits to customer . Successful working relationships developed.


- Engaging new ideas and encouraging improvement and technical growth via constructive feedback and suggestions on improvement. Creating and Deploying concepts to improve provision of support.

Technical BA

- Liaising with software developers, QA, technical Pre-Sales, Marketing, Hosted services and Cross-product departments to provide technical expertise on enhancements for products as well as training and documentation.


-  Capable of open communication at all levels of the organization. Involved in business and technical strategical meetings.Actively promoting global knowledge transfer among teams via provision of mentoring and training of other engineers.

Providing front line operation and strategic leadership to Confluence Support Team (providing technical team leading and management team leading)

• Providing valuable input in the recruitment of Sydney based support staff. • Proposed and implemented various global and team support policies. • Produced comprehensive Continuing Professional Development for support team globally based on JEPPS.

Technical Skills

• Strong Java and J2ee skills and the IDEs (IntelliJ, Eclipse)

• Vast exposure to web-app deployment environment components and tools:

  • Applications servers and Web Servers (Tomcat, WAS, WebLogic, JBoss, Resin ...)
  • Databases (MySQL, HSQL, Oracle, Postgress, MS SQL, DB2, Sybase ...)
  • Operating Systems (Windows, Unix, Mac, AIX, Sun Solaris ...)
  • Services Servers (User repository LDAP - AD, OpenLDAP; Network - proxy, multicasting, DNS; Version control repositories - SVN, CVS; Virtualisation - Vmware, Xen ...)
  • SysAdmin tools (LiveHTTPheaders, FireBug, Shell Commands ...)
  • Java application diagnostic tools
  • (YourKit, JProfiler, GCProfiler, ThreadDumpAnalyzer)

• Solid understanding of cutting-edge open source technologies such as Spring, Lucene,OpenSymphony projects, Hibernate.

• Solid understanding and use of Agile Development techniques (scrum, xp.)

• QA testing participation (highlighting product's areas of pain, verification of bugs, defining internal processes of test case design from support cases)

Personal Qualities and Strengths

• An excellent level of work ethic and work output. • Excellent time management and ability to work under pressure. • Handling of large volume of electronic communication. • Willingness to take on additional responsibilities and workload. • High level of dependability and thoroughness in delivery of my performance and contributions. • Effective communicator - being very conscious of the inferences that may be drawn from poorly constructed written and verbal communication.

Apr 2004Apr 2006

Technical Business Analyst / Software Engineer


Maintenance, support and development of 3D world's leading generic geological modelling, surveying and mine planning software. • mapping user's requirements • liaising in person with external clients and field engineers in discussing various project's aspects • designing GUI and UML cases for clients • presentations for clients • preparing technical and functional specifications capturing user's and system's requirements • making proposals and integrating existing functionality into various projects - gap analysis and interface designs (online, batch, db, external, real-time) • project management incl. defining of requirements and specifications • participating on entire software development life cycle; end-to-end • software design and analysis • data analysis and designing of test cases • software development using OO and structured programming languages C++, C, Java, Perl, Fortran, scripting shell languages • designing Database accessibility and interaction with systems

Example of projects completed: Open Pit Cut - Drill and Blast This extensive application provides tools for the creation and modification of open cut mine designs and dump or stockpile designs. The flexibility of these tools allows an engineer to build the mine plan according to the constraints determined by inputs, such as optimised blocks, ore/waste ratio contours, geotechnical constraints and urban planning requirements. Subsection of this module allows users to specify variable burdens and spacings, design blasts around corners, perform advanced hole design, editting and reporting, explosive design and analysis.

Feb 2003Jan 2004

Software Engineer


Design, implementation and testing of marine acoustics systems that utilise unique through water communication and positioning  technology •    participating on entire SDLC and project team development•    software analysis and practical deep water testing•    C++, C, Java, Perl, UML, Unix shell languages, Matlab, DBaseNautronix technology solutions lies in its unique ADS2 (Acoustic Digital Spread Spectrum) signalling which provides extended range and increased accuracy, moreover it offers significantly more immunity to noise and multi-path than traditional acoustic signalling.Examples of projects completed:               NASNet – Acoustic Subsea Network (An integrated position reference, navigation and communications solution for all survey, drilling and construction operations.) NASBOP – Blow-Out Preventer (An acoustic control and monitoring system specifically designed to meet the demanding needs of Surface BOP drilling from floating platforms. Providing high integrity control and monitoring of the sub-sea shutoff device, it avoids the need for umbilical or control lines, which have until now been required to transmit control and monitoring signals sub-sea.)NASPAR – Portable Acoustic Range (A portable, long baseline, transponder-based tracking system that can be deployed in 3,500 MSW, tracks multiple vessels and is scalable, with larger quantities of transponders used to increase range coverage.NASRAY - Software capable of simulating environment for testing of NASNet systems

Jul 2002Oct 2002

Delphi Programmer


Maintenance and development of PLS (Pathology) and RMS (Radiology) systems

Feb 2000Jun 2002

Session Academic


Tutor in 3 degree course subjects: Java & Software Technology, Information Technology, Visual Basic

Mar 1997Dec 1997

Computer QA Analyst


Processing production data for quality control and proposing improvements via use of computer and robotic technology Zeizz before migrating to Australia in Jan, 1998


Jun 2002

BSc - Graduated with Distinction

Curtin University of Technology


Tony Dagger

2nd February, 2009Reference:  Ivan BenkoTo whom it may concern.I had the great pleasure to work with Ivan for two years whilst employed by Atlassian Pty. Ltd.My position at Atlassain was Director for Global Support .Ivan reported directly to me as Team lead of the Confluence product support team based in the corporate head office in Sydney.Ivan consistently demonstrated an exception level of performance across all his job responsibilities.He is highly technical and was able to develop innovative and effective solutions for complex customer issues.He was always willing to take on the most difficult customer problems and demonstrated exceptional customer skills in dealing directly with senior customer contacts and being able to gain their confidence that provided positive gains for the organization.Ivan showed that he has the ability to provide front line leadership in his daily managing of his team and assigned product developers, and worked many additional hours to ensure that support staff and customers were always well served and supported.Over the two years I work with Ivan he was instrumental in presenting well thought through ideas and concepts to improve the provision of support not only from the company perspective but more importantly from the customers view.I have no hesitation whatsoever in recommending Ivan to any future employer.I can be contacted directly should any further information be required.



Cloud Computing

Playing clarinet



Career Objectives:

  • To provide innovative money-and-hassle saving solutions to clients by integrating latest technology and effective business logic.
  • To continue enhancing my business and technical acumens.
  • To lead and mentor.
  • To never stop learning !

LinkedIn Profile

Cover Letter

CHALLENGE is the word that drives me forward.

What I love most about my work is that I can provide innovative money-and-hassle saving solutions to clients by integrating latest technology and effective business logic.

And I never stop learning!

I have extensive experience in the digital space, with experience as varied as tracking torpedoes in deep sea waters via digital acoustic signal, to creating 3D mapping of mines.

And I have got what it takes to enhance capabilities of any digital team.

Graduated in 2002 with a Bach of Comp Sci (Hon) degree I’ve spent next few years ‘coding’ in numerous languages and working on a variety of platforms and web. After implicating myself in one of the WEB 2.0 greatest Australian Software Entrepreneur success stories, Atlassian, building enterpreneuring team and product offerings, I went on to obtain copious learnings from Thoughtworks, one of the most renowned Agile consultancy companies.

Having then been given the opportunity to ‘rejuvenate’ and enhance digital arm at McCann by rebuilding the team, establishing new lean processes and collaborative platforms, eliminating isolation factor between internal departments (Creative, Account, Design, Digital)

Reporting directly to the CEO, as a Head of Digital Development I have been playing integral part in bridging all of the levels of McCann - from the ‘top’ to the ‘production trenches’ and 'beyond'!

Worldgroup business decision to outsource all digital work offered a new opportunity for me to contribute my knowledge and skills to MakeAgency, a part of the M&CSaatchi. During my contract I worked across various clients such as Nestlé,Qantas, Wolworths, RTA, PCT - on some in a capacity of technical consultant, others as Project Manager or Executive Technical Producer.

Capable to execute comprehensive integrated campaigns or bespoke technology solutions incorporating CMS, CRM, Loyalty Program associated with a data warehouse, my knowledge of technologies and platforms allows me to contribute at any and all levels of digital project deliverables.

Love working as a part of a team.

Understanding all intricacies and dependencies encompassed in the Agency business and beyond, well aware ofcommercial trends and implications.

Great management and communications skills both verbal and written.

I am a great believer in human talent: finding ways to harness it and building complex teams made of various skills sets.

Extremely determined, crazy, focused and passionate about things I believe in.

Creating communities around products and campaigns in the cyber space is a hard enough challenge already, but to do it right makes it a whole lot more interesting.

There is no method in the madness, but I am sure up for the challenge of seeking one!

You can’t fit me in a box, trust me, ‘they tried ...’.

Ivan’s references