Download PDF
  • Prague, The Capital, Czech Republic, CZ
  • +420606634245

Ivan Volkov

Software Implementation Consultant


Experienced software implementation consultant with strong Concur expense product knowledge and experience in ERP integrations. Open and honest individual with strong work ethics and experience working in multi-cultural environment.

Work History

Jul 2014May 2016

Global T&E Consultant


My responsibilities include implementation of Concur T&E solution to new countries/legal entities, including credit card and lodge card integrations, ERP and HR integrations, super user training and roll out support. Every new implementation usually includes travelling on site for a kick-off meeting followed by a remote implementation. End user training is provided once prior to going live.

Other duties include supporting those Danfoss locations where Concur solution is already implemented. In total more than 35 locations worldwide. Support of concur super users may include these activities:

  • any country-specific statutory changes (Travel allowance rates, VAT rates, car mileage reimbursement rates etc.) and timely update in Concur expense module;
  • custom report building using Cognos Intelligence suite;
  • ERP interface mapping changes;
  • super user training and documentation;
  • communication of any global changes/changes in travel and expense policies;
  • system optimization and improvements;
  • activation of new features/modules;
  • compliance/behaviour reporting.

Since June 2015 lead SAP HR/Concur integration project, a project aimed at replacing manual employee data maintenance in Concur with a global fully automated solution. Project includes different stakeholders and working with different teams: Infrastructure teams, Developers, SAP HR admins, Country managers and Finance. Data gap analysis, technical specifications, data model design, Concur system optimization are some of the tasks completed for this project.

The recent project that I have at hands is to implement a cloud-based ticketing system (incident tracking system) to be used internally in the team.

Jan 2013May 2014

Implementation Project Manager Lead


Leading a small team of software implementation consultants to deliver expertise and client satisfaction across the customer base. Duties included project backlog monitoring, resource planning, project allocation, managing client escalations, ongoing support to the new team members during implementations, ensuring client needs are met in most effective way.

Worked on process optimization. Collaboration with various other teams (Account management, client support, technical services teams) on increase of overall customer satisfaction with implementation experience. At this time a new project management tool is introduced by the company to be used internally by all implementation teams (based on salesforce platform), so was a good chance to rethink the existing processes and create a better process that would ensure seamless and painless implementation to the customer.

Other duties included helping the sales team with implementation knowledge when help was needed during the sales cycle. Participation in design sessions and helping pre-sales consultants.

Dec 2011Dec 2012

Implementation Project Manager Senior


Job duties same as previous position but with bigger, more complex projects and/or strategic clients (Ikea, Zimmer, Boeringer Ingelheim, Abbott Labs)

Have been working with Concur R&D team to improve the cash advance module functionality offered by Concur. Collected and analysed use cases, gap analysis, suggest functionality improvements based on user feedback, presented enhancements to R&D team. Several improvements were approved by R&D and after put into production but others were rejected by Dev team.

During this time have also extended my knowledge of Concur products and have implemented first Concur Invoice product.

Also took a leading role in the localization project, setting up localization "board" who would need to review the product UI  translations offered by customers, and either approve or reject those suggestions. Every month the approved translations were put into the monthly service release.

Extra duty of training new starters who have joined the implementation team.

May 2008Dec 2011

Implementation Project Manager


Job duties include but not limited to:

  • Gather information from customers, evaluate their needs and create an implementation solution.
  • Develop a project plan for each assigned project based on Concur’s methodology.
  • Responsible for the configuration of a customer’s specific environment.
  • Manage and monitor projects against the initial project plans.
  • Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc.
  • Coordinate and schedule activities between various Concur departments to meet the project milestones and timeline.
  • Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget.
  • Communicate project status with the customer by means of status reports and status calls.
  • Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services
  • Liaison with client team members and Concur internal resources to ensure understanding and clear communications
  • Co-operate closely together with Concur Functional and Technical resources.



Master's degree (Msc. Computing)

University of Central Lancashire

This has been a course in Computer Science and network computing.
My master's paper was based on the internet security - the paper described the types of cyber threats/viruses and classification of system vulnerabilities based on empirical experiment using port scanning software (network scanner).

One of the course subjects of particular interest was software development methodologies and project cycles.


Bachelor's degree

Chelyabinsk State University

Linguistics, Translation studies, English primary, German -secondary language.