Job duties same as previous position but with bigger, more complex projects and/or strategic clients (Ikea, Zimmer, Boeringer Ingelheim, Abbott Labs)
Have been working with Concur R&D team to improve the cash advance module functionality offered by Concur. Collected and analysed use cases, gap analysis, suggest functionality improvements based on user feedback, presented enhancements to R&D team. Several improvements were approved by R&D and after put into production but others were rejected by Dev team.
During this time have also extended my knowledge of Concur products and have implemented first Concur Invoice product.
Also took a leading role in the localization project, setting up localization "board" who would need to review the product UI translations offered by customers, and either approve or reject those suggestions. Every month the approved translations were put into the monthly service release.
Extra duty of training new starters who have joined the implementation team.