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Ivan Tomašević

Work experience

Apr 2004Present

Front Office Manager

Hotel ROMANOV 4 Sveti Stefan


  • Trains, cross –trains, and retrains all front office personnel.

  • Participates in the selection of front office personnel.

  • Schedules the front office staff.

  • Supervises workload during shifts.

  • Evaluates the job performance if each front office employee.

  • Maintains working relationships and communicates with all departments.

  • Maintains master key control.

  • Verifies that accurate room status information is maintained and properly communicated.


Mar 2008Present

Front Office Manager

Hotel Azimut 4+  Sveti Stefan


  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

  • Reviews and completes credit limit report.

  • Works within the allocated budget for the front office.

  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.

  • Enforces all cash-handling, check-cashing, and credit policies.

  • Conducts regularly scheduled meetings of front office personnel.

  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

  • Upholds the hotel's commitment to hospitality.

  • Prepare performance reports related to front office.


Jan 2012Feb 2013

General Manager

Sky View 4 Budva
  • Motivating a large hotel team to deliver service standards
  • Driving a sales and marketing strategy
  • Meeting budgets and exceeding revenue targets
  • Networking at dinners and functions
  • Liaising closely with the sales and revenue team to make sure business is coming in at the right price

Education

Sep 2001Apr 2005

Applied computer engineering

Faculty of electrical engineering

(B.App.) in Computer Engineering