• Nikolaev Ukraine
  • +380990530732
  • ivanko89@ukr.net

Ivan Bondarenko

Customer Relations Manager | Project manager

Work History

Work History

Client manager

Sep 2014 - Mar 2015
JSC Umnie Resheniya

JSC Umnye resheniya - creation of the adaptive sites (Moscow, St. Petersburg, Petrozavodsk). Support and advance.

Duties:

  • Search clients / study of the market St. Petersburg (cold calls, regular monitoring of the new enterprises - an exit to the decision-maker, carrying out audit of a usability of the website for display to the owner of mistakes)
  • Support of the worked client base (drawing up offers on development of Internet representation of the companies, repeated sales)
  • Work with primary documentation.

Client manager / project-manager/deputy director

Sep 2010 - Sep 2014
Shocos Design Team

JSC Shokostim - development of the sites, web-design, branding, support and promotion of websites, registration of domain names and a hosting.

Duties:

  • Work with the acquired client base (support of clients - updating of a news line of the client sites - CMS Joomla/Wordpress, support of the advertizing companies Yandex.Direct, Google AdWords, SMM, SMO)
  • Search of new clients (cold calls, creation of pages and support in social nets, regular monitoring of the new enterprises - an exit to the decision-maker, carrying out audit of a usability of the website for display to the owner of mistakes)
  • Work on preparation for creation of websites (creation of the draft of the website)
  • Control over the implementation of work on creation of the website by the content manager, designer, maker-up and programmer. 
  • Work with primary documentation.

The acquired skills:

  • Work with control systems of the site - Joomla and Wordpress at the level of news support, updating of banners, etc.
  • Work with the graphic editors Adobe Photoshop, Corel Draw. 
  • Control and management of the advertizing companies Yandex.Direct and Google AdWords

Assistant of the project-manager

May 2008 - Sep 2010
Оutsourcing contact center "Contactis"

Deputy / assistant manager of the project on customer service of Wizz Air airline

Duties:

  • Reception of outgoing calls
  • Booking and sale of tickets through Flight Speed system
  • The solution of problematic issues with clients
  • Help in the solution of problematic issues of operators
  • Drawing up the daily reporting of work of call center
  • Scheduling of work of operators
  • Performance of instructions of the management of airline

Leaving reason:

Hopelessness in further career development

Call Center Operator

May 2007 - May 2008
Оutsourcing contact center "Contactis" 

Customer service of airline ""Wizz Air"

Duties:

  • Reception of outgoing calls
  • Booking and sale of tickets through Flight Speed system
  • The solution of problematic issues with clients

Achievements:

I was appointed to a position of the assistant manager of the project in a year.

Education

Education

Diploma in repair and operation of aircraft engines

Sep 2006 - Feb 2012
Kyiv National Aviation University