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Summary of Skills and Qualifications

Dedicated management professional with experience providing internal employee development, team effectiveness and leadership of an organization. Able to design and execute strategic plans and develop high performing teams. Efficient in all areas of business including management, territory sales, operations, analysis, and marketing. Focus on execution and exceeding goals at every position. Always #1 among peers.

  • Results-driven individual with a track record of sales & management success, and advancement into management positions. Flawless execution at each position.
  • Proven sales track record, turning around sales at each assignment.
  • Develop outside sales department implementation manual for Novadent Network laboratories based off my sales team reorganization.
  • Business development for start-up dental laboratory. Business plan development & execution, budgeting / forecasting and financial reporting to executive team of Novadent.
  • Business Management: Logistics, production flow, customer service, and sales & marketing for start-up laboratory.
  • Successfully turned an unprofitable restaurant location to profitability within 3 months of being given control over operations.
  • Developed employee training and procedure manuals for all restaurant operational positions.
  • Analysis: educational background in economics and analysis. Apply data analysis in all positions to identify efficiencies & opportunities.
  • Co-Developer of new business development program offered through our company. Focus of program on assisting our clients (dentists) increasing dental implant case acceptance for their patient base. See portfolio for details.

Work experience

Sep 2013Present

Sales & Marketing Manager

Issaquah Dental Laboratory (A Novadent Company)

Promoted to lead sales department for the leading dental laboratory in the Northwest. Responsible for managing & maintaining client relationships, and maximizing sales from key accounts using a consultative approach. Manage and develop sales department of 5 direct reports.

  • Turnaround- Overcame 10% down y-o-y sales & brought back to positive growth: average 108% to plan Q3 & Q4 2014
  • Double average monthly sales volume for new accounts by implementing value added sales strategies within sales team.
  • Removable department sales 121% y-o-y by implementing new technologies and educational programs to client base & new accounts.
  • Spearhead numerous successful lunch and learn programs that have rapidly grown individual territories of sales representatives.
  • Hire, train, and develop sales representatives for largest dental lab in Pacific Northwest.
  • Develop sales team: performance coaching, co-traveling, closing, improving product / service knowledge of sales team.
  • Experience applying for RFP and successfully aided in renewing $2 million contract with large DSO with Novadent team.
  • Monthly, quarterly, and yearly budgeting & strategic planning for sales department at multiple facilities
  • Gained record number of new account acquisitions by restructuring sales department & re-writing sales commission plans to encourage growth.
Jul 2012Sep 2013

Business Development Manager

Advanced Dental Technologies, Inc. (A Novadent Company)

Promoted to lead business development for Novadent’s first start-up operation. As Business Development Manager, I led the laboratory from start-up to 100+ accounts and break even point during my tenure.

  • Successfully executed Novadent strategic plan and led Advanced Dental Technologies to 95 new clients in 10 months.
  • Network sales leader in acquiring new business for years 2012 & 2013.
  • Took business from start-up to $500,000+ annual sales & breakeven point during tenure.
  • Experience gaining business from large DSO: opened 25 facilities in the Sacramento region by identifying decision makers & closing the sale.
  • Business management: production flow and process improvement for laboratory. Identified efficiencies to improve product turnaround time and customer experience.

Promoted to Sales Manager of Issaquah Dental Laboratory.

Feb 2012Jul 2012

Territory Manager

Advanced Dental Technologies, Inc. (A Novadent Company)

Incremental sales growth of existing restorative dental practices by educating on new materials & techniques, as well as prospecting and closing new business.

  • Call on territory dentists to promote key products: Portland facility West Territory and satellite location. Successfully grew territory monthly revenue (y-o-y), acquiring new accounts and increasing base revenue for both locations.
  • Successful launch of new products utilizing lunch & learn strategies. Gained #1 market position on zirconia product lines.
  • Account retention and trouble-shooting responsibilities.
  • Utilized CRM and other client tracking software, increasing sales efficiency.
  • Attended All-on-Four surgeries and chair-side temporizations with implant manufacturer representatives and laboratory technicians.

Promoted to Business Development Manager of ADT- Roseville.

Sep 2005Nov 2011

General Manager

Chang's Mongolian Grill
  • Budgeting - proven ability to lower supply (4% reduction) and labor costs (over 10% reduction) while increasing sales and keeping the restaurant running efficiently.
  • Human Resources – payroll, interviewing, hiring, scheduling, training, supervision, team building, staff meetings, policies and procedure improvements.
  • Marketing – promotional activities through TV advertising, outside sales calls to local businesses, promotional events, contracts with businesses, and various coupon advertising. Proven ability to boost sales through targeted marketing.
  • General Management – customer and vendor relations, purchasing, banking/deposits, check writing authority, adherence to health inspection regulations. Health inspection score 100%, only restaurant in chain to achieve perfect score.
  • Leadership - management in multiple locations throughout Oregon and Washington. Oversee and improve restaurant chain practices and policies.


Aug 2010Jun 2011

Master of Business Administration

George Fox University
  • Core MBA topics: includes business and strategic plan development, finance, accounting, ethics, management and leadership, economics, market research, marketing management, and international business.
  • MBA Ambassador
Jan 2006Mar 2009

Bachelor of Science

University of Oregon
  • Concentration: Banking and Finance
  • Coursework: Macroeconomics and regression analysis
  • Business Administration minor
  • Economics Peer Advisor
    • Helped students with questions regarding major/minor requirements, scheduling of economics courses, and providing information on careers, internships, graduate programs, and study abroad opportunities.
Sep 2001Jun 2005


Oregon City High School
  • Achieved CIM (Certificate of Initial Mastery)
  • 4 years varsity lacrosse
  • Pioneer Ambassador



Market Research & Sales Analysis
Sales & Marketing reports, etc.
CRM Platforms
Customer Relationship Management
MS Office
Word, Excel, Powerpoint, Outlook


  • Snow Skiing
  • Jet Skiing
  • Motorcycles (off road) & ATV's
  • Restoring classic cars
  • Spending time with family and friends


  • University of Oregon: Ice Hockey, starting defenseman
    • Managed athletics and schooling while graduating early and advancing in management
  • Oregon City High School: 4 years Varsity Lacrosse
    • Team captain, starting attack for two years, starting defensemen for two years
  • USA Hockey: 11 years AAA-level player
    • Team captain multiple times throughout AAA hockey career
  • Coaching: Ice Hockey training for young athletes
    • Training for elite level hockey players for 2 years

Luke's Portfolio

Portfolio available upon interview. Co-Developer of the Implant Practice Development Program, new lunch and learn programs, and numerous other sales & marketing programs.