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Skills List

Customer Service - Switchboard - Telephone Skills - Data Entry - Filing - Internet - Key Entry Alpha - Key Entry Numeric - Proofreading - Typing/Keyboarding - Change Management - Quality Assurance -

MS Office - MS Access - MS Excel - MS Outlook - MS WordNorton Anti-Virus - Lotus Notes - Mac - Networking - SQL Server - Windows 2000 - Windows 2000 Server - Windows 2003 - Windows 2003 Server - Windows XP


_ More than 10 years of customer service _ Approx. 4 years Computer Operations, with Technical Support experience _ Highly adaptable "jack of all trades" - will see a job through changing duties and environment.

Work experience

Jul 2009Mar 2010

Computer Operator

Constellation Web Solutions

__ division bought out by Constellation 7/2009._ Additional administrative / other duties as necessary including assisting with office move._ Researched MX and DNS information, FTP password changes, Scheduled Task maintenance.

Aug 2007Jul 2009

Computer Operator

__ Promoted to Computer Operator.

_ Maintained more than 20 Interactive Voice Response systems - including updating Windows, Antivirus, and Spyware software; plus regular client contact._ Initiated email administration / client creation - product inception to 40+ clients, client support and contact._ Managed 150+ Webtrends client profiles, dealing with web traffic and log file analysis; also exposure to Google Analytics _ Auditing and maintenance performed in billing system, including updating real estate agent information and resolving customer billing disputes._ Quality Assurance Testing of new / redesigned websites before rollout to client.

Sep 2002Aug 2007

Data Entry

__  After layoff, chose lower-stress job.

_ Answered questions / requests from internal and external clients._ Performed data entry of real estate agents and properties, including handling updates from customer._ Wrote voice-over scripts of property descriptions for multiple clients._ Processed billing additions, changes, and deletions for existing clients.

Dec 1997Jun 2002

Database Analyst

__ Promoted to Database Analyst. _ Interacted with co-workers to get needed information _ Performed database adds/changes on EFT database. _ Updated database documentation _ Trained others on database adds & changes
Aug 1993Dec 1997

Senior Help Desk Analyst


__ Promoted from Tape Library to Help Desk Analyst, then to Senior Help Desk Analyst.

_ Answered phone calls from customers._ Monitored EFT network, contacted customers regarding network issues._ Escalated issues to support & management._ Attended classes and training.


Associates Degree

MBTI Business Training Institute

_ Received training in programming and general accounting.