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Work experience

Civil Processor (part-time on call)

Hennings Law firm

My job duty is to present legal documents to people who are part of court proceedings that require

them to be formally notified of the actions. Also to deliver papers to defendants, witnesses or other

parties whose input or participation has been deemed necessary by a local, municipal or federal


Feb 2013Jan 2014

Insurance Billing

Culture Service Growth

My primary duties are to process Customers payments for Farmers insurance. I assist with all billing

related questions, research pricing issues and work with other departments to resolve

discrepancies. I also assist with collections and providing extensions.

Nov 2011Jan 2013

Help Desk/Tech Support

Xerox Services

Gathered information, researches/resolves inquiries and logs customer calls.

Communicated appropriate options for resolution in a timely manner.

Informed customers about services available and assesses customer needs.

Provided functional guidance, training and assistance to co workers.

Troubleshooted via the phone hardware, software, and network operating problems to ensure a


Jul 2009Sep 2011

Pharmaceutical Courier

Coram Specialty Infusion

Provided pharmacy delivery services, ensured prompt and accurate distribution of vital specialty

infusion medicine to patients all over Texas. I also assisted in packing doses for shipment, prepared

cases, kept up with prescribed safety standards and Department of Transportation (DOT)


Additional Skills

• Payment Processing

• Communication

• Computer Literacy

• Technical Support

• Help Desk

• Customer Service

• Decision making

• Flexibility

• Handling complaints

• Identifying problems

• Basic IT

• Leadership

• Negotiation skills

• Organization skills

• Persuasion skills

• Typing 40wpm 10key

Professional Affiliations

210-913-0072 Jo McCall: McCall & Associates.

210-204-3534 Jarvis Soileau: The State of Texas

210-643-6698 Mathew Lodge:SAFD

210-222-2928 Michael Thomas:SAISD

210-599-6700 Judge David Canales 73rd District Court

530-209-9567 Daniel Patrick Roche: Politico LLC

Additional Work Experience 10+Yrs Customer Service.

Allstate Insurance CSR

21st Century Insurance CSR

Lincoln Strategy Group, Project Lead

McCall & Associates, Marketing Associate.

MMC Group: Customer Service, Texas Department of Human Services.

Caremark Pharmacy: Pharmacy Tech, Customer Service

Bexar County Elections: Election Judge, Clerk, Volunteer Registrar.

Emerson Bail Bonds: Bail Bond Night Manager, Certified Bond Agent


Alison Online School

Diploma: Project Management, Operations Management & Customer Service.

St. Philips College

Currently taking coursework online

Southern Careers:

Pharmacy Tech Certificate

Sam Houston High School

1999 Diploma