Dedicated customer service manager with 10+ years of experience in call center management. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Possess strong team leadership, motivational and coaching skills. Technically astute with experience in call center technology. Maintain a consultative coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, sales targets, and quality assurance standards. Lead by example and ensure the execution of all operations policies.
- Miami US-FL