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Summary

To associate with a reputed & well established organized that will offer me and opportunity to utilize my talent and experience towards positive contribution in terms of prosperity of the company which will be utilized towards continuous growth and advancement

Work experience

20132015

Customer Service Advisor

TNT Express World Wide
  • Inbound/Outbound Calls
  • Handle customer complaints
  • Email correspondence
  • Premium Sales
  • Coaching new CSR's
  •  Administration support
20072013

Ware House Agent/Data Entry Clerk

TNT Express World Wide
  • Detect and Report inaccuracies in consignments documentations
  • Check that customs data and paperwork are complete and accurate in line with local, transit and destination regulatory requirements
  • Ensure that commodities are acceptable in transit and destination countries
  • Comply with CSR and Health & Safety standards
20112012

Customer Service Representative

Mak Agency
Whole Sale & Retailer Computer Operator Manga-lore, India
  • Data Entry, final Bill Payment, Documentation
  • Stocking and issuing materials
  • Monthly Stock and inventory reports

Education

20062007

Pre University Studies

Kerala Board of Examination
Pre University studies after high school to enable me to start university studies in India, it's general science education
20072013

Dangerous Goods Awareness, Fork lift operators program, Basic fire fighting, Fire Warden

TNT Express
Attended various courses in TNT to support operational activities during my experience in operations
20122013

Voice of the Customer Training

TNT Express World Wide
Telephone Etiquette, soft skills and handling complaints

Skills

Sales
Top performer in premium sales, well experienced in selling tips and skills
Reports
Experienced in preparing numeric and data reports using MS Office applications
soft skills & Customer service
Telephone Etiquette and complaint/inquiry handling
ms office applications
General knowledge of all MS applications specially Excel and Word

Personal Deatails

Nationality: Indian
DOB : 22.03.1988
Religion: Muslim
Marital Status: Single
Languages: Hindi, Arabic
Driving license: UAE- Manual & Automatic