• UAE Dubai
K.S Shakeel Ahamed

K.S Shakeel Ahamed

Customer Service Specialist


To associate with a reputed & well established organized that will offer me and opportunity to utilize my talent and experience towards positive contribution in terms of prosperity of the company which will be utilized towards continuous growth and advancement

Work experience

Work experience

Customer Service Advisor

2013 - 2015
TNT Express World Wide
  • Inbound/Outbound Calls
  • Handle customer complaints
  • Email correspondence
  • Premium Sales
  • Coaching new CSR's
  • ¬†Administration support

Ware House Agent/Data Entry Clerk

2007 - 2013
TNT Express World Wide
  • Detect and Report inaccuracies in consignments documentations
  • Check that customs data and paperwork are complete and accurate in line with local, transit¬†and destination regulatory requirements
  • Ensure that commodities are acceptable in transit and destination countries
  • Comply with CSR and Health & Safety standards

Customer Service Representative

2011 - 2012
Mak Agency
Whole Sale & Retailer Computer Operator Manga-lore, India
  • Data Entry, final Bill Payment, Documentation
  • Stocking and issuing materials
  • Monthly Stock and inventory reports



Pre University Studies

2006 - 2007
Kerala Board of Examination
Pre University studies after high school to enable me to start university studies in India, it's general science education

Dangerous Goods Awareness, Fork lift operators program, Basic fire fighting, Fire Warden

2007 - 2013
TNT Express
Attended various courses in TNT to support operational activities during my experience in operations

Voice of the Customer Training

2012 - 2013
TNT Express World Wide
Telephone Etiquette, soft skills and handling complaints




Top performer in premium sales, well experienced in selling tips and skills


Experienced in preparing numeric and data reports using MS Office applications

soft skills & Customer service

Telephone Etiquette and complaint/inquiry handling

ms office applications

General knowledge of all MS applications specially Excel and Word

Personal Deatails

Nationality: Indian
DOB : 22.03.1988
Religion: Muslim
Marital Status: Single
Languages: Hindi, Arabic
Driving license: UAE- Manual & Automatic