Work History

Work History
May 2015 - Present

 CABIN SENIOR

Qatar Airways

-works effectively with all departments in the airline;
-acts as a role model for others;
 -aware of current procedures, policies, products,and services. Ensuring service delivery is efficiently organized;
-focuses on customers needs and look after their interests;
-delivers inflight announcements that create a warm and relaxed atmosphere on board;

- responsible for safety and security compliance ;

- responsible for ensuring the customer promise is met on every flight ;

- responsible for ensuring their own on time performance and that the cabin crew     play their part in ensuring on time performance ;

- ensure all company resources are managed to avoid wastage and unnecessary

expenditure;this will include catering, bar stocks,duty frees etc as well as staff resources ;

- coaching and training crew onboard the aircraft ;

- assessment of crew performance ;

- ensuring grooming up to standards ;

- briefing of new safety and emergencies regulations ;

- overall in charge of single - aisle aircrafts ;

- fully in charge of Economy class on wide - bodied aircrafts ;

- promoting and selling duty free products onboard .

Oct 2010 - May 2015

CABIN CREW

Qatar Airways

F1(flight attendant ) - working in Business Class and First Class ( jan 2013 - May 2015)

F2(flight attendant ) - working in Economy Class ( oct 2010- dec 2013)

- offering our customers the best service and comfort.

-maintaining high standards

- promoting QATAR AIRWAYS Privilege Club Frequent Flyer Program

- galley trained ( plating , presenting the food in a special way to our customers) - promoting out Celebrity Chefs dishes

-performed all necessary flight attendant duties, meals and drinks service

-responsibilities including assisting customers with special needs or requests

- delivering a 5 star service to our customers

Well trained in:

-Safety and Emergency Procedures,

-First Aid Procedures ,

-Fire fighting training,

- Emotional intelligence training 

-Leadership training

- Galley and plating training

Trained on Airbus : 319, 320, 330, 340           Boeing : 777- 300,  777- 200

OCT 2008 -  AUGUST 2010

TRANSILVANIA TRAVEL S.A  ( BRASOV - Romania ) worked as : 

- economist

- marketing assistant

-tourism agent

Education

Education
Oct 2008 - Feb 2010

MASTER : Business in Tourism

ACADEMY OF ECONOMIC STUDIES - Bucharest
Oct 2003 - Jun 2007

University Degree :  Business Administration

ACADEMY OF ECONOMIC STUDIES - Bucharest

Skills

Skills

Social Skills and Competences

good communication, open minded, flexible, team-player, having a professional approach, cultural awareness, 

well organized, helping the others, good coordination, encouraging teamwork

customer service, leadership, team management

Computer Skills and Competences 

Excellent knowledge in Microsoft Office ( Word , Excel, Power point), internet navigation

Languages 

Mother language : ROMANIAN

Advanced level: ENGLISH

Basic level : SPANISH

Text Section

DRIVER LICENCE : cat B