Kaitlin Gainer

  • Virginia Beach , VA
Kaitlin Gainer

Entry Level Sales Associate


Motivated student pursuing BBA seeking entry-level sales position. Friendly, outgoing and energetic team player with hard-working and driven nature. 

Work History

Work History
Apr 2013 - Jan 2016

Aviation Ordnanceman

United States Navy

  • Sorted and routed incoming correspondence and messages.
  • Trained in the use of tear gas and explosives.
  • Served as custodian of classified documents.
  • Operated and maintained communications equipment.
  • Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
  • Documented and processed classified materials.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Coordinated integration of company weapons systems into those of adjacent platoons.
  • Tracked and filed administrative paperwork and personnel folders.
  • Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
  • Maintained and inspected airborne weapons and aviation ordnance equipment, including aircraft guns, gun accessories, gun sights, small arms, ammunition, handling equipment, ammunition suspension, release launching, and arming equipment; stores and loads aviation ammunition, nuclear weapons, aerial mines, air-launched torpedoes, and air launched guided missiles; supervises the operation of aviation ordnance shops and storage facilities in squadrons, at air stations and aboard ships.
  • Receives inspects inventory, configures, tests, and maintains Airborne Weapon Support Equipment (AWSE), Ordnance handling Equipment (OHE) and materials handling equipment.

Sep 2012 - Jan 2013

Technical Support Agent

Blackboard Inc.

  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Created cases and claims for damaged, lost or displaced packages.
  • Resolved problems with malfunctioning products.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Conducted research to address customer concerns.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Coordinated product orders.
  • Described solutions to customers accurately and persuasively.

Jul 2012 - Jan 2013

Customer Support Representative

Blackboard Inc.

  • Provided repeat customers with exceptional care and attention.
  • Prioritized and accomplished wide range of tasks each shift.
  • Prepared outgoing shipments.
  • Worked collaboratively in team environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.


Nov 2015 - Present

Bachelor Of BusinessAdministration

American Military University
Mar 2015 - Nov 2015

Associate's of Applied Science 

American Military University

  • Coursework in Human Sciences
  • Completed basic core classes including English Composition and Proficiency In Writing and American history from the 18th century to present day.
  • Completed Anthropology as a social studies class.
  • Completed Foundations of Sports and Health Sciences and Intro to Human Anatomy and Physiology.

Aug 2008 - Jun 2012

`High School Diploma

Killeen High School



Skills Accumulated from     2008 - Present

  • Merchandising understanding
  • Product knowledge
  • Multi-tasking strength
  • Critical thinking
  • Organized
  • Quick learner
  • Trained in counterterrorism strategies
  • CPR certification
  • Client relations aptitude
  • Customer service expert
  • Analytical and critical thinker
  • Skilled in HTML, HTTP and IP
  • Adobe and Adobe Flash proficiency
  • Java system proficient
  • Proficient in Norton Antivirus software