James Sigmon

James Sigmon

Summary

SUMMARY Versatile, highly motivated, results-oriented individual possessing a proven record of achievement in system analysis and design, computer training, project/program management, strategic planning, customer relations, business administration, and operations management. Extensive experience in all LAN/WAN topologies, network administration, E-Mail and Internet systems, and PC and mainframe environment. Adept at analyzing user's needs and coordinating system designs from concept through implementation. Exceptional analytical, organizational, communication and interpersonal skills. Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals.

Work History

Work History
Jan 2005 - Present

Microsoft Exchange administrator

Technagroup Consultant
Jan 2005 - Mar 2010

Desktop Support

General Parts INC
Jan 2005 - Mar 2010

Support

General Parts INC
; Use Heat to track incoming calls. Support HP hardware, repair desk tops and lap tops. Image systems using Norton Ghost 2005. Install and configure Microsoft outlook 2000 for email Break fix Exchange 2007 Office 2003/2007 Citrixweb Supported 200+ users Windows XP APS Certified/Admin Supported both external and internal customers. Supported electronic devices such as Blackberry's. I worked as a desktop Support Technician both with the Helpdesk answering there questions When users call them for first level support. I used heat to track incoming calls and supported HP hardware. I was there administrator for HP warranty repair. Trouble shoot all network Issues. Help with the administration of Exchange 2007.
Jan 2005 - Mar 2010

Desktop Support

General Parts
Provide Tier 2 computer support hardware and software to corporate both internal and external customers. Assisted in replacement of aging computer equipment as it fails.Provided HP Warranty Repair for all Desktop equipment. Managed all HP Warranty repair in accordance to GPI's self-maintainer agreement. Used Heat for all in-coming calls. Supported Microsoft office 2000,2003,2007 and used Active Directory to maintain policy's . Maintained network closets. Troubleshoot network issues.Setup printers on network using Novel NDPS. Assisted in the migration to Exchange 2007.Used Ghost to backup systems and to image new and replacement systems.Provided support to Operating Committee members of the company. John Deere (Tec Team Global) Desktop Support, 2004 - 2005 Setup new PC's and System Commander to load image. Support Outlook 2003 email client. User Web Portal for new incoming ticket's. Support HP hardware both desktop and Laptop HP Certified for Desktops and Laptops. HP Certified Professional. Break fix? Support John Deere applications Applications support office 2003 Operating systems supported Widows 2000 and Windows XP. Obtained HP Certification Accredited Platform Specialist Used SMS 2003? Microsoft Remote Desktop/Net meeting. Install and support wireless cards (HP,Linksys, Cisco Cards
Jan 2005 - Mar 2010

Desktop Support

General Parts
Provide Tier 2 computer support hardware and software to corporate both internal and external customers. Assisted in replacement of aging computer equipment as it fails.Provided HP Warranty Repair for all Desktop equipment. Managed all HP Warranty repair in accordance to GPI's self-maintainer agreement. Used Heat for all in-coming calls. Supported Microsoft office 2000,2003,2007 and used Active Directory to maintain policy's . Maintained network closets. Troubleshoot network issues.Setup printers on network using Novel NDPS. Assisted in the migration to Exchange 2007.Used Ghost to backup systems and to image new and replacement systems.Provided support to Operating Committee members of the company. John Deere (Tec Team Global) Desktop Support, 2004 - 2005 Setup new PC's and System Commander to load image. Support Outlook 2003 email client. User Web Portal for new incoming ticket's. Support HP hardware both desktop and Laptop HP Certified for Desktops and Laptops. HP Certified Professional. Break fix? Support John Deere applications Applications support office 2003 Operating systems supported Widows 2000 and Windows XP. Obtained HP Certification Accredited Platform Specialist Used SMS 2003? Microsoft Remote Desktop/Net meeting. Install and support wireless cards (HP,Linksys, Cisco Cards
Jul 2003 - Mar 2005

Installation Technician

Alphanumeric Systems Inc
Migrate users from Windows NT & Outlook to XP and Lotus Configure Lotus Notes 6.0 and set Administrator rights Perform system backups with PC Tracker Pro Provide IS/IT support as assigned Logistics /Desk side Support Load new systems and deploy and setup.
Jan 2004 - Jan 2005

Installation Technician

Alphanumeric Systems Inc
Migrate users from Windows NT & Outlook to XP and Lotus notes, Configure Lotus Notes 6.0 and set Administrator rights Perform system backups with PC Tracker Pro Provide IS/IT support as assigned? Logistics /Desk side Support? Load new systems and deploy and setup.
Jan 2003 - Jan 2005

Desktop Support

John Deere (Tec Team Global)
Setup new PC's and System Commander to load image. Support Outlook 2003 email client User Web Portal for new incoming ticket's. Support HP hardware both desktop and Laptop HP Certified for Desktops and Laptops. HP Certified Professional. Break fix Support John Deere applications Applications support office 2003 Operating systems supported Widows 2000 and Windows XP. Obtained HP Certification Accredited Platform Specialist Used SMS 2003 Microsoft Remote Desktop/Net meeting Install and support wireless cards (HP,Linksys, Cisco Cards
Jan 2003 - Jan 2005

Installation Technician

Alphanumeric Systems Inc
Migrate users from Windows NT & Outlook to XP and Lotus notes, Configure Lotus Notes 6.0 and set Administrator rights Perform system backups with PC Tracker Pro Provide IS/IT support as assigned? Logistics /Desk side Support? Load new systems and deploy and setup.
Jan 2000 - Jun 2003

Information Systems/ Desktop support

Ericsson, Inc
Responsible for IS/IT site support for 300+; Setup new PCs and use Ghost to save data and re-image systems Repair desktop and laptop systems and check network connections. Use Remedy to check for incoming calls and to monitor calls. Supported Dell and Gateway systems with Windows NT, 95/98 and 2000 Use and support Microsoft Outlook and troubleshoot and set up profiles for new users. Set up Racom Dial-up access for users Wireless Access Points(Linksys)
Jan 2000 - Jan 2003

Information Systems/ Desktop support

Ericsson, Inc
Responsible for IS/IT site support for 300+ users RTP, NC Setup new PCs and use Ghost to save data and re-image systems. Repair desktop and laptop systems and check network connections. Use Remedy to check for incoming calls and to monitor calls. Supported Dell and Gateway systems with Windows NT, 95/98 and 2000. Use and support Microsoft Outlook and troubleshoot and set up profiles for new users. Set up Racom Dial-up access for users Wireless Access Points(Linksys)
Jan 2000 - Jan 2003

Information Systems/ Desktop support

Ericsson, Inc
Responsible for IS/IT site support for 300+ users RTP, NC Setup new PCs and use Ghost to save data and re-image systems. Repair desktop and laptop systems and check network connections. Use Remedy to check for incoming calls and to monitor calls. Supported Dell and Gateway systems with Windows NT, 95/98 and 2000. Use and support Microsoft Outlook and troubleshoot and set up profiles for new users. Set up Racom Dial-up access for users Wireless Access Points(Linksys)

Education

Education

Durham Technical Community College
2001 - Present

Associates

Alamance Community College
1989 - Present

A.S

Alamance Community College, Haw River Durham Technical Community College
1989 - Present

A.S

Alamance Community College, Haw River Durham Technical Community College
1986 - 1989

Assoviate

Alamance Community College

Certifications

Certifications

Accredited Platform Specialist

HP