Work History

Work History
Jun 2009 - Jul 2009

IT Effectiveness & Readiness Auditor


·Responsible for extensive review of and reporting on IT department including infrastructure, all hardware, applications and personnel

·Delivered report on current status and recommendations for ITmodifications after complete analysis for adjustment of IT direction for continued successful company growth from $50 to $100 million in a 5 year time frame

Jan 2007 - Jan 2009

Sr. IT Manager

Merix Corporation

·Consolidated successfully 3 independent help desks into one interactive global virtual team thereby effectively providing 24/7/365 coverage

·Responsible for closing over 10k requests annually between US and Asia sites

·Reduced HD backlog by 88% from just over 1 year to under 45 days while increasing customer satisfaction by over 75%

·Executed 3 deployments of ERP (China and Hong Kong) of Oracle EBS in 18 months

·Managed support teams for CRM, finance global data warehouse reporting, and MES

·Negotiated vendor contract changes resulting in $70k/yr cost reduction

·      Reduced Helpdesk costs by 10% by standardizing and simplifying equipment and processes

Jan 2005 - Sep 2006

IT Director


·Key player in the development of applications and production systems management, infrastructure and customer support operations.

·Built new data center and cable plant meeting all scheduling and budget requirements

·Developed and managed a $1.2M technology budget

·Drove service improvements reducing internal and customer support delays.

·Implemented new business and IT standards organizing and streamlining operations

·Improved security and data integrity by performing regular audits and implementing a disaster recovery process adhering to SAS70 and NIST standards and guidelines

·Expanded and improved production systems for high availability while increasing security and scalability for 24/7 SaaS business resulting in 0 downtime/customer impact for 12 months

Jun 2004 - Nov 2004

Project & IS Manager - Contract


·Built and opened new manufacturing site successfully on schedule and within budget requirements

·Responsible for upgrading corporate network infrastructure and backup processes

·Modified IS security and successfully reduced risk by conducting corporate gap analysis and implementing infrastructure changes

Dec 1999 - Feb 2004

Sr. Global IT Operations Manager

Radisys Corporation
  • Managed IT infrastructure, security operations, site openings/closures and upgrades in both US and International locations
  • Developed and managed $2M budget and the reduction of IT expenses by 10%
  • Improved HD response time by 500% by re-engineering helpdesk operations and process
  • Instituted and drove security improvements and disaster recovery (business continuity) projects
  • Executed multiple data center consolidations and project manager for relocation of SAP ERP system from TX to OR
  • Key player in ISO 9000 and SOX audits and certifications ensuring compliance in all areas
Jun 1989 - Dec 1999

IS Operations Manager

HMT Technology

MIS Operations ManagerEugene OR 06/1996 - 12/1999

Assistant & MIS Operations Manager – Corporate Fremont CA 01/1992 - 07/1996

Senior QA Engineer/Customer Support/Reliability EngineerFremont CA 06/1989 - 01/1992

HMT designed, manufactured and sold thin film magnetic media (the disk in the hard disk drive)

  • Built 24x7 in-house IT department – IT had been outsourced previously with poor responsiveness
  • Installed new infrastructure while maintaining 100% uptime for office/manufacturing operations
  • Vendor negotiations with facilities manager, contractors and suppliers to build new data center and cable plant
  • Managed IT and telecommunication systems/services for Fremont CA & Eugene OR
  • Secured refunds from telecom vendors after conducting audits, reduced telecomm expenses 25% by re-negotiation
  • Developed and managed $1.2M Budget - secured approval and funding to rebuild Eugene operations
  • Hired, managed and mentored a 10-person IT staff (contract & permanent – software & hardware) in Eugene and 7 people in Fremont
  • Selected and managed vendors for 2 operational sites
  • Supported 250 PCs in Eugene (3 building campus) and 300 in Fremont (4 building campus) 25+ server Novell/ Windows network + telecommunication systems + equipment and vendors
  • Directed program development for data collection, warehousing and reporting for manufacturing
  • Implemented and supplied training for barcode and RFID systems for manufacturing
  • Rebuilt data collection/reporting infrastructure with MS SQL Server and MS Access as front end
  • Directed application design/build for RDBMS that collected, stored and reported real-time status/data
  • Managed/operated AS400s (ERP and MRP) and Risc6000s collecting real-time data from manufacturing equipment.

Environment:Data Center, Windows, Novell, SQL Server, MS Access, manufacturing, AS/400, LAN/WAN, Rolm PBX, MS Office Suite, Lotus Notes, ISO9000


1981 - 1985

BS in IT

San Jose State University

BS in applied science focused on manufacturing and computer science & electronics.

Also received Minors in Business management and in Energy Resource Management.



Microsoft Project

Microsoft Office



ITIL V3 Foundation

APM Group Loyalist Certification Services