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Work experience

Sept 2014Present

Operations Manager

Coverall of West Michigan
  • Manage and train new and existing Franchise Owners in operations and business development
  • Promote best practices within the Franchise operations
  • Research new business opportunities for the corporation and Franchisee
  • Seek additional markets to help increase revenue
  • Customer service responsibilities of all active accounts
  • Supports management team by handling customer opportunities as needed
  • Creates sense of ownership empowering individuals to lead their teams
May 2012Sept 2014

Sr Sales Agent

Farmers Insurance Group
  • Property and Casualty insurance license Michigan, non-resident nationwide
  • Promote, develop and maintain book of business in all fifty states
  • Initiate communication with agency insured’s regarding new sales, additional products and coverage’s
  • Respond to broad range of written inquires, telephone inquirers and service requests
  • Monitor workflow for timely processing
  • Process policy transaction, provide agency services to insured’s regarding specialty line products
  • Positively impact net written premium by effectively direct marketing Specialty Lines products and coverage’s to insured’s and potential insured’s
  • Track results, research, analyze and address coverage inquiries regarding in-force policies, claims and billings
  • Special data gathering and analysis projects
Jan 2011Aug 2011

Sales Representative

Safety Products
  • Sales and support of Safety, First Aid and Packaging products serving manufacturing, industrial, and commercial markets
  • Warehousing functions, ordering and inventory control
  • Product Management
  • Responsible for over seventy new business accounts in six months
Mar 2006Sep 2009

Agency Sales Manager

AIG Agency Auto/21st Century Insurance
  • Responsible for agency management of Independent agency channel for MI and Northern Indiana
  • Achieved new appointment, quotes, loss ratio and application goals set by the corporation
  • Consistently a top regional performer in both auto and commercial vehicle production
  • Established and communicated clear objectives and priorities to the agency force
  • Mentored and trained new employees
  • Handled customer service, Technology, and Service issues when needed at agency level building relationships with agents
  • Implemented new automation system throughout agency channel transitioning from local to web-based quoting mechanism
  • Served on multiple committees and taskforces providing professional and constructive feedback on a consistent basis
  • Provided competitive informatin  to company which helped roll out new product offerings.
  • Maintained critical data and drove production of independent insurance agencies in Michigan and Northern Indiana.
Jul 2004Mar 2006

Account Executive

  • Increased sales over 10% annually by attracting new customers through cold calling, networking and building relationships with business owners
  • Exceeded budgeted company goals of mininum last year revenue, 12.4% increase during final year
  • Experienced 12% increase in linage
  • Increased activies over 14%
  • Preprint business had 6% improvement over last year
  • Sold 11 of 19 positions in one time only "Presidents Book"
  • Sold 8 of 24 positions in the yearly calendar
  • Assisted business owners and marketing agents to create campaigns, which met fiscal budgets and goals driving their audiences toward them
  • Conducted needs analysis then promoted value driven advertising which attracted target market
  • Serviced existing accounts advertising strategies and promotions keeping within business costs and advertising budgets
  • Monitored advertising layouts and schedules to ensure dates, positons, pricing and language relate to the campaign
Jul 2002Mar 2004

Account Executive

First Data Corporation
  • Implemented and designed non-cash payment processing (major credit, debit and gift card) for various types of businesses and organizations throughtout Michigan.
  • Increased business portfolio through cold calling and networking
  • Met monthly goals of new business acquisitions, product sales, and residuals
  • Enhanced business to business relationships to expand referral business
  • Communicated benefits of upgrading terminals and processes to ownership
Apr 2001Jul 2002

Account Executive

Gannett Media Technologies International
  • Increase sales over 10%
  • Met and exceeded budgeted company goals
  • Increased revenues through sales of print and online advertising
  • Assisted business owners and marketing agents to create campaigns that met fiscal budgets and goals
  • Through needs analysis promoted value driven advertising to attract target market
  • Serviced existing accounts advertising strategies and promotions keeping within business costs and advertising budgets
  • Monitored advertising layouts and schedules to ensure dates, positons, pricing and language relate to the campaign
  • Processing Operator

    Kellogg Company
    • Process Operator producing large cereal volume
    • Identified and solved problems as production required
    • Monitored processes to stay within parameters and standards of company (MIOSHA)
    • MIOSHA Saftey committee
    • Trained employees for certifictation in running production
    • Instrumental in campaigning and developing complete non-smoking break stations within plant
    • Maintained inventory levels using min/max in (Office Stock Room)


    Theater  Enjoy and experience both major and community theater productions.  Volunteered for Battle Creek Civic Theater,

    Vocal music  Enjoy singing bass/baritone for Battle Creek Community Chorus, Battle Creek Pops Ensemble and Saturday ensemble at Saint Joseph Catholic Church,

     Sports/athletics  I have alway been involved in various types of sports all my life.  Sports such as football, baseball, basketball and hockey motivate me.  On a personal note I was voted "most valuable lineman" on my high school "state championship" football team. 

    Many of my internal drive sources which I use in the business world were developed on the sports practice fields.  I have been pushed by various coaches and have learned the value of team play through my experiences in sports.

    I enjoyed coaching my son's soccer team and helping them turn from individuals into a team and be successful while having fun.

    Yoga  About three years ago I started practicing yoga and have completely become a believer in the benefits of this ancient practice. The class I participate in is Les Mills "Body Flow" which is a combination of Yoga, Tai Chi and Pilates.  When I complete a session I walk away feeling totally different from when I start.  Advantages of strength, balance and focus help mold me into better individual.  I am a believer a successful person needs to have balance in their life to maintain stress and keep focused in their life.

     Motorcycling  Another way of controlling stress for me is to plan a ride on my motorcycle.  The freedom of the road is a good way to unwind and escape the rigors that life can bring.  Prior to purchasing my bike I participated in a well respected motorcyle training course.  I did this prior to purchase to get a feel if I was a good canidate for cycle riding. 

    After the training I left confident and focused about how owning and riding a motorcyle would play my life.


    Performance-oriented and results-driven manager with more than 15 years of experience profoundly impacting organizational performance through consultative sales, forecasting and planning and need’s analysis.Results driven leader with superior motivational skills and ability to work collaboratively.Proven ability to efficiently prioritize, consistently meet deadlines, and effectively evaluate problems and generate solutions.Focus on excellence; energize and motivate associates and customers toward top-level performance.



    Bachelor/Applied Science

    Davenport University

    Deans List

    Graduate with "High Honors"



    Property and Casualty Insurance License

    State of Michigan

    Life, Accident Health Insurance License

    State of Michigan