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Summary

  • 20 years of IT infrastructure experience, in the last 15 years at a multi-national corporation
  • Highly result oriented, well organized and capable of managing multiple and various projects
  • Coaching style leadership to build an engaged team
  • Strong set of technical and practical skills, currently aiming CISM certification.
  • Interested in IAM, IT security, Cloud services, Project management, DevOps, BI and Coaching.

Work Experience

20072017

Global IT Service Desk Manager for EMEA region

National Instruments, Debrecen, Austin (US)
  • Manage an IT team of 15 people who provide SPOC for all Corporate Users focusing on Europe.
  • Provide IT infrastructure and Application support for the local Manufacturing site, which highly engaged in LEAN philosophy
  • Shared responsibility for IT budget over 2.000.000 USD
  • Evangelize ITIL best practices, Implementing JIRA and HP Service Manager IT ticketing systems
  • Leading continuous improvement projects and global team initiatives
  • Lead discussion on Global IT Support Strategy, build POCs
  • Spent 5 months at the Headquarter to build global Strategy and temporarily backfill the local Mgr.
  • Train up a new IT support team for expanding Manufacturing capacity in Asia
  • Have distributed Team members. Promote team members to different teams.
  • Teach university classes for facilitating our internship programs
  • Participating in recruitment events and road shows
  • Work with other IT teams to provide on-call coverage including application support
  • Make IT technology suggestions for the local campus building expansion
  • Build and maintain relationship with business groups and work together with development groups using SCRUM/Agile .methodology
  • Migrating Lotus Notes users to Office 365 and single domain environment
  • Responsible for various Audits SOX, ISO 9001/14001, AEO
  • Participate in resolving or mitigating Security incidents, SIEM
  • Support IP phone system, Mobile device management, Managed Printer Services.
  • Responsible for Managing Audio/Video equipment for the local facility
  • Building CMDB, manage recycling of IT devices
20052007

Local IT Service Desk Lead

National Instruments, Debrecen
  • Hire and build the Service Desk team, maintain KPI of the team.
  • Application Support for Oracle Manufacturing
  • Implement Europe wide Central Account Provisioning services
  • Implementation of the Follow the Sun on-call support model
  • Develop a ticketing system in Lotus Notes
20012005

IT System Administrator

National Instruments, Debrecen
  • Maintaining Desktop, Server and Network Infrastructure
  • Managing backups, monitor performance and capacity, maintenance and vendor management
  • Citrix farm implementation
  • Participate in Branch Office Startups
  • Teach new hires, train new IT members
19962001

IT System Administrator, Teacher

Central Library of Medical University of Debrecen
  • Maintaining Desktops, Servers and Network Infrastructure
  • Maintain Library databases and updates.
  • Create presentations and web site content and design
  • Teach University Students on Hungarian and English

Education

MSc in Computer Science and Information Teacher

University of Debrecen

Postgraduate degree in Business Administration

Durham University

Skills

  • Windows 2012-2016 Server infrastructure, DFSR
  • MS Active Directory, LDS, DNS, DHCP, Group policy, Men&Mice
  • Client maintenance with MS SCCM, images, patches
  • Office 365 apps and other cloud services (one drive, teams), Power BI
  • IBM Domino Server and Client infrastructure
  • Cisco CCNA, Cisco and Juniper equipment. MPLS network. VPN, Direct Access
  • NetApp, XtremIO, NAS, SAN, Samba
  • Atlassian products: JIRA, Confluence, Jive
  • Server and Desktop virtualization Hyper-V, VMware, Citrix
  • Client and Server Backups, Legato, Dell NetVault, EVault, Crash Plan Pro
  • Monitoring tools: Solar wind, Nagios, Splunk, SCOM
  • Cisco Unified Communication., Webex, Call Center, Skype for Business
  • FireEye, Tripwire Enterprise, OpenDNS, SCEP, McAfee, Netscaler, Single sign-on

Social Skills and interest

  • Cycling, Mountaineering, Travelling, Member of a local Squash and Crossminton team
  • Former #6 word ranked Crossminton player, Badminton umpire
  • Supporter of the local technology community, Supporter of the Hungarian itSMF
  • Following Climate Change impact on society, Photography