Israel Castelan

Israel Castelan

Education

Education

Objective

My principal objective is in all time  respecting the policies and regulations  the environment where I develop, find appropriate ways to excel always in favor of the company through efficiency, the quality of my workmanship and my knowledge.Contribute with ideas for improvement the service or products offer by the company in or out this.

Interest

Read books.

Soccer.

Camping.

Skills

Skills

Storage Area Network

Storage (SAN-Disk) Recently I have obtained an accreditation from Oracle University on ZFS storage technology named "ZFS Specialist Accreditation". This accreditation compiles knowledge and experience in the field and is part to my skill now.

Network Attached Storage (NAS)

I have experience in Network Attached Storage (NAS) Environment, implementation and support.

Virtualized environment

I have experience in OVM troubleshoot. Oracle VM and VMware. Oracle Linux.

Sys admin Unix.

I have skill to administrated OS sistems in the next versions.   - LINUX. - Solaris 9 and 10. - HP UX. - IBM AIX.

Storage Support.

My skill in different storage products is high.   - Libraries medium and larg. - SAN Implementation and Support. - Disk Implementation and support. - Softaware storage admin (HSC, ACSLS, Netbackup, Dataprotector, Networker)  

Work History

Work History
Jan 2011 - Present

Field Support Specialist

Oracle de Mexico

Nowadays, I'm work to Sun support area in Guadalajara Mexico, my actual functions are:Provide support remotely by SDP solutions to different storage products.- Appliance VTL Solutions.- Disk Solutions.- Libraries platform (SL8500, SL3000, SL500)- Provide support to SDP team to install and configuration in site or remotely the SDP solutions in the different  customers sites.- By SDP I have customers assigned to provide monitoring process and support if is necessary.- Provide support in site to performed troubleshooting process in failed event.- Provide telephone support to others engineer support.- Collaborate with Professional Services to install the large and medium libraries (SL8500, SL3000 and SL500)- Collaborate with Professional Services to install and configuring Storage Solutions. (VTL, VCM, SAN, Disk Admin to mentioned some).

Aug 2007 - Dec 2010

Technical Support Engineer

Sun Microsystems de Mexico

In this company my functions was follow: Support to all Storagetek technologies and others software technologies in different customer sites.- SAN Support.- NAS Support.- Libraries Support.- Switches SAN Support.- Mainframe first level attention Support.- ACSLS environment Support.- HSC environment Support.- Netbackup and Backup Exec Support.- Legato Networker environment Support.Only by mentioned some solutions.

My main customers assigned to provide support was:

- BBVA Bancomer in Storage Support Environment.- Banorte Banco Mercantil in Storage Support Environment.- TV Azteca in SAN and Storage Support Environment.- Radiomovil DIPSA (Telcel) in SAN and Storage Support Environment.-  HP EDS in Storage Support Environment.

Mar 2003 - Aug 2007

Support Engineer

Storagetek de Mexico -Servinext

In March, 2003 I was assigned to Storagetek account as Partner,  reporting direct to a Storagetek Service Manager.My responsibilities was:Provide support to all Storagetek Technologies, Software and Hardware.STK Tape Drives.

STK Libraries.STK Router SCSI Communications.STK Fabric Communications.

STK Softaware (ACSLS and HSC).

STK Medium and large libraries, (Implementation and Support)    -  STK9310.    - SL8500.    - SL500.    - SL3000.    - SN6000. Provide support to others technologies:    - VTL. Virtual Tape Libraries. (Implementation and Support).    - VSM Virtual Storage Manager. (Implementation and Support).    - VTSS. Virtual Tape Storage Subsystem. (Support).    - VTCS. Virtual Tape Control System. (Support).    - Client Server Disk. (Implementation and Support).    - SAN´s (Implementation and Support). Provide Support to multivendor technologies.Customer: Gigante Supper Market Group.Solution Technologies Supported: RS6000 AIX.Activities: Provide support to all servers RS6000 AIX in the occidental area.Customer: HP de Mexico.Solution Technologies Supported:  HP Superdome and 9000 servers series (UX).Activities: Provide support hardware level to all critical severs.

Jan 1999 - Mar 2001

Support Engineer

ServiNext SA de CV

In this company my responsibilities was various, I describe the most important. - I was assigned to PEMEX (Petroleos Mexicanos) account to provide support to HP-UNIX servers in different sites in Guadalajara and some times I provide support to Mexico City team.- I Was assigned to Bancomer account to provide support to all HP - Servers in the banks branches in the occidental area.In this account my responsibilities was concentrated in OS support, in site or remotely support.Additional, I participated in the migration to BBVA Bank to new BBVABancomer technologies.

Certifications

Certifications
Jul 2001 - Present

Micrososft Supporting Microsoft Windows NT Core Technologies

Microsoft
Jul 2001 - Present

Microsoft Implement Microsoft Windows NT Advancer Technologies.

Microsoft
May 2002 - Present

CISCO

CCNA Discovery
Nov 2008 - Present

SL8500 Install and Configuration

Sun Microsystems
Mar 2010 - Present

Solaris Administration

Sun Microsystems
Nov 2013 - Present

Oracle VM Server for SPARC: Installation and Configuration.

Oracle University.
Nov 2013 - Present

Oracle VM Administration: Oracle VM Server for x86

Oracle University.
Mar 2014 - Dec 2014

ZFS Storage Appliance Specialist Accreditation.

Oracle University.
Oct 2013 - Oct 2014

Network Attached Storage (NAS) Advocate Acreditation.

Oracle University.
May 2012 - Jul 2012

Tape Library Advocate Accreditation

Oracle University
Jun 2012 - Jul 2012

Solaris Accreditations

Oracle University
Feb 2012 - Apr 2012

Tape Drive Advocate Accreditatio

Oracle University
Aug 2008 - Aug 2011

VTL Admin

Sun Microsystems
Feb 2008 - Nov 2008

StorageTek Training Path

Sun Microsystems
Sep 2003 - Sep 2004

SAN Fundamentals

Storagetek
Jul 2003 - Jul 2004

IBM Server Technologies.

IBM