Aug 2000 - Aug 2004
My principal objective is in all time respecting the policies and regulations the environment where I develop, find appropriate ways to excel always in favor of the company through efficiency, the quality of my workmanship and my knowledge.Contribute with ideas for improvement the service or products offer by the company in or out this.
Storage Area Network
Network Attached Storage (NAS)
Sys admin Unix.
Jan 2011 - Present
Field Support Specialist
Nowadays, I'm work to Sun support area in Guadalajara Mexico, my actual functions are:Provide support remotely by SDP solutions to different storage products.- Appliance VTL Solutions.- Disk Solutions.- Libraries platform (SL8500, SL3000, SL500)- Provide support to SDP team to install and configuration in site or remotely the SDP solutions in the different customers sites.- By SDP I have customers assigned to provide monitoring process and support if is necessary.- Provide support in site to performed troubleshooting process in failed event.- Provide telephone support to others engineer support.- Collaborate with Professional Services to install the large and medium libraries (SL8500, SL3000 and SL500)- Collaborate with Professional Services to install and configuring Storage Solutions. (VTL, VCM, SAN, Disk Admin to mentioned some).
Aug 2007 - Dec 2010
Technical Support Engineer
Sun Microsystems de Mexico
In this company my functions was follow: Support to all Storagetek technologies and others software technologies in different customer sites.- SAN Support.- NAS Support.- Libraries Support.- Switches SAN Support.- Mainframe first level attention Support.- ACSLS environment Support.- HSC environment Support.- Netbackup and Backup Exec Support.- Legato Networker environment Support.Only by mentioned some solutions.
My main customers assigned to provide support was:
- BBVA Bancomer in Storage Support Environment.- Banorte Banco Mercantil in Storage Support Environment.- TV Azteca in SAN and Storage Support Environment.- Radiomovil DIPSA (Telcel) in SAN and Storage Support Environment.- HP EDS in Storage Support Environment.
Mar 2003 - Aug 2007
Storagetek de Mexico -Servinext
In March, 2003 I was assigned to Storagetek account as Partner, reporting direct to a Storagetek Service Manager.My responsibilities was:Provide support to all Storagetek Technologies, Software and Hardware.STK Tape Drives.
STK Libraries.STK Router SCSI Communications.STK Fabric Communications.
STK Softaware (ACSLS and HSC).
STK Medium and large libraries, (Implementation and Support) - STK9310. - SL8500. - SL500. - SL3000. - SN6000. Provide support to others technologies: - VTL. Virtual Tape Libraries. (Implementation and Support). - VSM Virtual Storage Manager. (Implementation and Support). - VTSS. Virtual Tape Storage Subsystem. (Support). - VTCS. Virtual Tape Control System. (Support). - Client Server Disk. (Implementation and Support). - SAN´s (Implementation and Support). Provide Support to multivendor technologies.Customer: Gigante Supper Market Group.Solution Technologies Supported: RS6000 AIX.Activities: Provide support to all servers RS6000 AIX in the occidental area.Customer: HP de Mexico.Solution Technologies Supported: HP Superdome and 9000 servers series (UX).Activities: Provide support hardware level to all critical severs.
Jan 1999 - Mar 2001
In this company my responsibilities was various, I describe the most important. - I was assigned to PEMEX (Petroleos Mexicanos) account to provide support to HP-UNIX servers in different sites in Guadalajara and some times I provide support to Mexico City team.- I Was assigned to Bancomer account to provide support to all HP - Servers in the banks branches in the occidental area.In this account my responsibilities was concentrated in OS support, in site or remotely support.Additional, I participated in the migration to BBVA Bank to new BBVABancomer technologies.