Printing tool Download PDF

Sowmya L

Senior Partner Service Executive - Business Operations

Career Objective

"To be associated with a progressive organisation and contribute significantly to the growth of the company that will provide me growth, potential and utilise my skill and abilities"

Work History

01.10.201531.03.2019

Senior Partner Service Executive- Business Operations

nearbuy.com (Formerly Groupon India)
  • Highly experienced with all facets of client relations.
  •  Manages clients queries and resolves issues as quickly as possible.
  •  Represents clients internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
  •  Knowledgeable on the end-to-end processes of each department which aids quick solutions to clients.
  • Educates and updates clients on procedural, technological, compliance and regulatory changes affecting workflow, pricing, technology and service.
  • Obtains a detailed understanding of clients's internal processes and workflow to enable better service delivery and enhanced client relationships.
  • Handling  customer queries if any & merchant escalations.
  • Sharing feedback and giving suggestions to the clients on the customer ratings and comments and to help them improve the Net Promoter Score.
  • Sharing the payment reports with the merchants on weekly basic and resolve any issue related to payments.
  • Interacting with clients and make them understand the payment terms and conditions and to explain them about invoices, payment processed against their redemption, company commission, GST and to resolve other financial queries raised any.
  •  Solid understanding of billing and invoicing procedures and multi-tasking
  • Solely responsible for training and managing 3 candidates for the quarter. 
  • Handled a project related to cancellation of vouchers ,denial of services and building daily reports on the same to know the various reasons affecting the sales and payments of merchants.
  • To connect with the clients on regular basic and help them improve their plans/offers which are featured online.
  • Cultivated positive and enduring relationships with customers and fellow employees
01.10.201430.04.2015

Business Support Executive - Intern

Geojit BNP Paribas financial services limited
  • 7 Months Internship training.
  • Opening and managing the trading and the Demat Accounts of the clients.
  • Handled online trading requests at the terminal.
  • Helped the clients in investing in Mutual Funds and Systematic Investment Plans
  • Posting the Income and Expenditure entries at the system.
  • Managing the cash flow at the branch.
  • Verified clients Documents and managed their account.
  • De-Materialisation of the share certificates
  • Involved in share Pledging process
  • Helped clients in transferring Shares from one account to another.

Summary

  • Gained experience in one of the largest and fastest growing E-commerce companies, grew with the company to handle key client servicing responsibilities.
  • Goal oriented, customer and merchant focused, tenacious, and committed to achieving and surpassing targets.
  • Proven adaptability to flourish in a high-pressure and fast-evolving environment.
  • Well versed in understanding and managing client expectations with special focus in E-commerce operations.

Awards

  • Winner of Star performer award - Quarter 3, 2016
  • Winner of Spot Award - Quarter 4, 2017
  • Winner of best team player award - 2019

Skills

Application Skills

  • Applications: MS Office
  • Operating System: Windows Family, OSX. Mac

Personal Skills

  • Comprehensive Problem Solving Abilities.
  • Ability to deal with people diplomatically.
  • Good Team Player with initiative, integrity and commitment.

Languages

  • English
  • Kannada
  • Hindi
  • Telugu

Personal Details

Name: Sowmya L

DOB: 20-02-1992

Father's Name: Lakshmikanth k (Ex-Army)

Husband Name: Srinivas KN

Sex: Female

Marital Status: Married

Address: "SHRIHARI", Lakshmipura road, Siddanahosahalli, Dasanapura Hobli, Bangalore north 562123

Education

20132015

Master of Commerce

Acharya Institute for Graduate Studies

Aggregate: 65.75 %

20102013

Bachelor of Commerce

Bangalore University

Aggregate 67.50%

20082010

Pre-University

Sri Vidya Mandir PU College

Aggregate 59.00%

20072008

The Secondary School Leaving Certificate

St.Mary's Convent

Aggregate: 69 %

Declaration

I hereby declare that the above given information is true to the best of my knowledge and belief.

Signature:

Place: Bangalore

Date: 27/April/2019