Skills

Skills

Documentation (BRD, FSD, TDD)

Quality Assurance

Business Analysis

Crystal Reports / Business Objects

Enterprise systems

MS SQL Server

Microsoft .NET

Extensive experience in C#.NET, VB.NET, ASP.NET

Volunteer Experience

1.   ACCES Employment - IT Connections - Resume Clinic                                              July 2013      Mississauga, ON, Canada

2.   Tax Clinic, University of Western Ontario, Canada                                                        March 2001

Internships

Internee, Ora-Tech Systems Ltd                                                                                                     Oct - Dec 2003

Web Developer, Faculty of Social Science,

University of Western Ontario, Canada                                                                                         May - Aug 2003

Computer Operator, Department of Computer Science,

University of Western Ontario,Canada                                                                                           Sept 2002 - April 2003

Objective

CAREER PROFILEA result driven Business Analyst with more than 9 years of comprehensive global experience working with enterprise level IT solutions following the Project Management Life Cycle (PMLC) and the Software Development Life Cycle (SDLC). Ability to manage and develop high quality IT projects from the initial project life cycle phase of business requirement gathering, design and defining timelines to the phase of coding and final deployment of enterprise software solutions.

Technical Skills

•    Tools: Pega PRPC (BPM), HP Quality Center (HP QC), Erwin, WorkStream Automation (BPM), .NET 4.0, TOAD, VSS, Crystal Reports, Business Objects.•    Middleware: MS COM+, MSDTC, IBM MQ, Enterprise Bus Service (EBS), SOA, Phoenix Middleware.•    Other: UML, MS Office (Word, Excel PowerPoint, Access, Visio, Project, Outlook and Lync)

Work History

Work History
2014 - Present

Business Systems Analyst

Tata Consultancy Services

Client: CIBC•    Gather and document client business and technical requirements and LOB specific requirements.•    Create data mappings for source and target systems.•    Define key business processes, create Use cases, process flows and swim lane diagrams.•    Coordinate between business and technical teams (Business Analyst, Developers, Solution Architects, SMEs, VPs, and Directors).•    Facilitating small to medium size group meetings and document walkthroughs, and conducting small cross-functional elicitation sessions with project team members.•    Develop business rules (BRUL) and transformation rules (TRUL)•    Worked in areas of Loans, Mortgages, PLC, Credit Cards and Credit Bureau data (Equifax and TransUnion).•    Setup and conduct meetings and workshop sessions with stakeholders. Coordinate with different work streams.•    Participate in playback sessions and document signoffs.•    Create Change Request (CR) documents and participate in defining and executing change management plan process. •    Work closely with the PMO and Project Managers to organize client and internal team meetings to identify and validate business requirements. •    Author System Specification Interface document (SSI), Software Requirement Document (SRD).Environment: Pega PRPC, UML, MS Office 2010, MS SharePoint, MS Project and MS Visio.

Sep 2012 - 2013

Business and Systems Integration Consultant

Accenture

Clients: CIBC, TD Bank, TD Insurance•    Performed assessments for clients by analyzing current state and propose future state roadmaps which will allow IT operations to run more effectively by 40%. •    Developed the case management system using Pega PRPC (BPM) and its frameworks to create an application which recommends products based on the customer requirements.•    Gather and document client business and technical requirements and LOB specific requirements.•    Authored business requirements (BRD), functional specification design (FSD), technical design document (TDD), and process design and reporting templates so that they are aligned with the business requirements. Managed documents on MS SharePoint portal.•    Conducted data modeling designs by outlining data mapping designs which include defining data dictionary and entity-relationship diagram (ERD). •    Define key business processes, use cases, sequence diagrams, process flows and swim lane diagrams.•    Coordinate between business and technical teams (Developers, Architects, SMEs, VP, and Senior Executives).•    Involved in defining and executing change management plan process to ensure changes have been incorporated.•    Deliver test plans, test cases, system integration testing and product testing preparation/execution.•    Setup and conduct meetings and workshop sessions with stakeholders and participate in JAD sessions.•    Work closely with the PMO and Project Managers to organize client and internal team meetings to identify and validate business requirements. •    Participated as a key player in the Quality Assurance (QA), system testing, integration testing, performance testing, regression testing, User Acceptance Testing (UAT), participation in defect management process using HP QC. Improved the defect triage process by 30% by minimizing defect resolution timeframe.Environment: Pega PRPC, HP Quality Center (HP QC), UML, MS Office 2010, MS SharePoint, MS Project and MS Visio.

Apr 2010 - Jun 2012

Assistant Manager Software Development

Bank Alfalah Limited

Bank Alfalah Limited is one of the top 5 largest banks in Pakistan with a branch network of 400+ branches and caters a workforce of 6,000 employees.•    Played a vital role towards the contribution of the Core banking transformation project where I led the development and implementation of Temenos T24 to replace the legacy BankSmart system using PMLC and SDLC. The implementation of Temenos T24 allowed the bank to automate its processes and improved performance by 35% and helped the organization grow in revenue of $6M.•    Led the development of BOLT middleware interface which Temenos T24 to communicate with legacy BankSmart core banking system and saved $3M for the bank.•    Define key business processes, use cases and process workflows.•    Coordinate between business and technical teams (Developers, Architects, SMEs)•    Led the development of a web based in house reporting system (EIS reporting system) to carry out the ETL process of migrating historical T24 data from Oracle 10G to SQL Server 2008. It allowed the performance of the production system Temenos T24 to improve by 40%.•    Deliver QA test plans, test plans, test cases, unit testing, system testing, integration testing, regression testing, User Acceptance Testing (UAT) and product testing preparation/execution. Perform defect triage process using HP QC.•    Led development of Card Center Reconciliation application which allowed the business users to reconcile payment processes of credit card and merchant payments across 400+ branches and saved operational cost of $4M.•    Developed the web based Bancassurance and FILOS module enabling automated calculation of Insurance policy commission and help the bank grow in revenue by $5M.  •    Worked in areas of retail, consumer banking, foreign exchange, wealth management and capital markets•    Coordinate with various third party software vendors to implement software solutions. •    Authored business requirements (BRD), function specification design (FSD), technical design documents (TDD) and manage them in MS SharePoint portal.•    Provide on screen mock-ups or prototype user interface (UI) via presentation for user interface requirements and review with stakeholdersEnvironment: Temenos T24, INFOBASIC, Oracle 10G, IBM MQ, Apache Tomcat, HP QC, C#.NET 4.0/2.0, VB.NET 2.0, ASP.NET 4.0/2.0, SQL Server 2008/2005, SSIS, SSRS, SSAS, MS SharePoint, Enterprise Bus Service (EBS), Visual Studio .NET 2010/2005, XML, VSS, SAP Crystal Report, UML, MS Project and MS Visio.

Jun 2008 - Mar 2010

Business Systems Analyst

Dubai Islamic Bank

Dubai Islamic Bank is one of the fastest growing banks in the Middle East and Pakistan with a branch network of 100+ branches and caters a workforce of 3,000 employees.•    Established mechanism to analyze business requirements working closely with the business executive and aligned and deliver to the business objectives on a holistic basis. •    Key player in the implementation and migration of production server business objects reporting system to the historical server. It improved overall performance of the Oracle Flexcube system by 30%.•    Define key business processes, use cases and process workflows.•    Worked in areas of retail, consumer banking, foreign exchange, wealth management and capital markets•    Create test plans, test cases, UAT and product testing preparation/execution.•    Assigned the role to perform functional and system integration testing of commercial-off-the-shelf (COTS) Oracle FLEXCUBE following PMLC and SDLC. •    Develop MIS reports using Business Objects and generate report data from Oracle 10G using tools such as TOAD and PL/SQL Developer.•    Coordinate with third party software vendors to manage and carry out implementation of enterprise solutions. •    Report defects for Oracle FLEXCUBE and carry out the defect triage process.Environment: C#.NET 2.0, MS SQL Server 2005, XML, UML, VSS, HP QC, SAP Business Objects, Oracle Flexcube, Oracle 10G, MS Project and MS Visio.

Dec 2004 - May 2008

Analyst Programmer

Bank Alfalah Limited

As an Analyst Programmer, my role was the software development and customization of BankSmart core banking solution to replace the legacy BankExcel solution.•    Developed a number of applications for the Core Banking solution BankSmart such as Internet Banking, Centralize Account Opening, E-Statement, Share Management System, Business Development Officer, Centralized User Access Management and MIS reports that increased the bank’s revenue by $5M.•    Analyzed business requirements, define use cases and worked closely with the business users to align and deliver to the business objectives on a holistic basis.•    Designed, developed and implemented desktop and web based software solutions for multiple departments in accordance with the PMLC and SDLC.•    Played a key role in the implementation of BankSmart and other software solutions at both existing and new branches.•    Authored business requirements, functional specification design and technical design documents.Environment: ASP.NET 2.0/1.1, VB.NET 2.0/1.1, VSS, VB6, XML, MS SQL Server 2005/2000, SAP Crystal report, Erwin, UML, MS Project, Enterprise Bus Service (EBS), MS Visio, MSDTC and MS COM+.

Dec 2003 - Dec 2004

Software Engineer

THK Solutions Pvt Ltd

THK Solutions Ltd is Software Company which develops software solutions for the financial services industry and caters a workforce of 150 employees.

•    Played a key role in the development and implementation of SIMEX Core banking solution across 1400+ branches of Habib Bank Ltd which assisted the client to reduce operational costs by 40%.•    Developed the ATM Monitoring application for MCB Bank where ATM SMS alerts would be sent to the ATM business users. The overall response time to resolved ATM related issues had improved significantly by 35%.

Education

Education
Sep 1999 - Oct 2003

BSc

University Of Western Ontario

Certifications

Certifications
May 2013 - Present

Banking Industry Generalist Certification

Accenture