• Yuma AZ

Ismael Torres

Work History

Work History

Information Technology Specialist

Nov 2014 - Present
MCAS
INFORMATION TECHNOLOGY SPECIALIST(JUNIOR) AT&T- YUMA, AZ Assist Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs. Troubleshoot most common desktop issues and resolved problems accurately and efficiently. Diagnosed, installed, configured and repaired computer systems and software. Maintain accurate records of completed and pending jobs using the Remedy ticketing system. Referred major hardware and software problems and defective products to vendors or technicians for service. Implemented and administered advanced Microsoft technologies. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

System Administrator

Oct 2013 - Oct 2014
Camp Atterrbury
SYSTEM ADMINISTRATOR Edinburgh, IN Administer servers with Windows 2008 Operation System, desktop computers, printers, routers, switches, software deployment, security updates and patches. Install and maintain network hardware and software. Monitor networks to ensure security and availability to specific users Create and maintain documentation as it relates to Network configuration, network mapping, processes, and service records. Perform data backups and disaster recovery operation. Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. Diagnose hardware and software problems, and replace defective components.

Information Technology Specialist

Apr 2011 - Present
NATIONAL GUARD
Information Technology Specialist(SYSADMIN)-Mayaguez, PR Identify computer-user problems and coordinating to resolve them Install, configure and monitor local and wide-areanetworks, hardware and software. Provide customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting. Assist in the design, preparation, editing and testing of computer program. Set up, tested and configured networks, desktops, laptops and printers. Performed diagnostic tests and repaired malfunctioning hardware and software. Diagnosed, installed, configured and repaired computer systems and software.

Education

Education

Bachelor of Computer Science

Aug 2009 - May 2014
Interamerican University of Puerto Rico-Aguadilla

Install & Repair Computers Systems and Network

Certifications

Certifications

Aug 2015 - Aug 2018
Cisco

CCNA R & S

Aug 2015 - Aug 2018
Cisco

CCNA Security

Nov 2012 - Nov 2015
Comptia

Network +

Skills

Skills

Advance trouble shooting skills

VPN configurations (IPSEC,SSL)

Desktop and laptop repair

Routing protocols knowledge (OSPF,EIGRP.RIPV2,BGP)

Advanced knowledge of Cisco routers and switches