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Islam Khaled

Techanical Support Engineer/Graphic Designer

  • Egypt
  • +21066933283


Jan 2006Oct 2010

Bachelor Degree

Future Academy

Bachelor Degree in Computer Science

My Duties


  • Hardware / Software trouble shooting solutions and network maintenance.
  • Network site surveying and designing.
  • Lead Hardees support team all over UAE to all POS Technical support  related Duties
  • working with the IT Back office in an ERP  environment  to provide business solution regarding BSS software  systems or as widely known as CRM
  • Installing network hardware / software applications.
  • Online / onsite technical support all over United Arab Emirates.
  • Conducts technical sessions to department personnel.
  • Managed and update warehouse inventory systems for all hardware components.
  • Responsible for the receiving / releasing of hardware components.
  • Implementation of network site surveyed and designed output.
  • Real time activation of hardware / software installed.
  • Supervised online support facilities all over United Arab Emirates.
  • Facilitating the systematic transition of hardware / software local procurement and disbursement procedure.
  • Solving hardware / software and network technical problems.
  • Updates and managed warehouse inventory systems for hardware components.
  • Familiar with Micros server And FMC server 

Graphic Designer

  • Advise clients on strategies to reach a particular audience.
  • Develop graphics and visual  for product illustrations, logos, and websites
  • Create designs either by hand or using computer software packages
  • Select colors, images, text style, and layout
  • Present the design to clients or the art director.
  • Incorporate changes recommended by the clients into the final design.
  • Review designs for errors before printing.

Work History

Dec 2015Present

System Administrator-Graphic Designer

GreenValley Group

System Admin

  • Develop and maintain installation and configuration procedures.
    Contribute to and maintain system standards.
  • Create, change, and delete user accounts per request and handling user privilege according to company's policy and standard.
  • Repair and recover from hardware or software failures.
  • Maintain operational, configuration, or other procedures.

Graphic Designer

  • Designing Packaging Films & Cartons .
  • Designing Banners And offers Advert to our community manger.
  • Create and develop ideas from marketing guidelines via designing sessions 
  • Ensure that the printed materials meets our criteria .
Jul 2014Mar 2015

Community Manager (Part Time Job)

UBISOFT Abu Dhabi Studios (Video Game Company)

Arabic Community Manager For Social Media 

Jan 2012Oct 2015

Techanical Support Engineer


  •Hardware / Software trouble shooting solutions and network maintenance.

•Installing network hardware / software applications.

•Supervised online support facilities all over United Arab Emirates.

•Solving hardware / software and network technical problems.


Mechatronics Engineer


Fixing Mechanical & Technical Problems.

Providing frequent Trainning to the Technician>

Providing Mechanical Technical Support.

Providing Electronics Technical Support.

Providing Reports To Top Management Levels.