Oct 2004 - Present
Aug 2007 - Apr 2009
- I trained agent how to handle T-mobile and AT&T calls.
- Made sure that all lesson was planned and follow though as planned.
- I trained agent to work with many application at one time.
- Had to give test and made sure that all agent had the knowlege to pass all test.
- I had to work with PeopleSoft, Spectrum, Excel, and many other program to maintaine attendance, agents progress, and ability to continue to do the task set for them.
- I have had to terminate some of the agents.
2008 - Present
I have not finish getting my degree but that is sometime that I attend to do.