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Personal Details

Date Of Birth :- 04-04-1977

Sex :- Male

Nationality :- Indian

Interests

Interest in Cooking , watching TV , reading comics, playing cricket , like adventure sports and making friends .

Summary

Telecom Professional with experience in Customer Service Delivery & Administration. > 4years .

Professional with sales experience--- > 4years

Presently associated with Bharti Airtel Limited, as a Sr. Executive (CSD) – Head CustomerIntelligence.--- >3Yrs .

Dishnet wireless Ltd as Exe. Customer Service ---> 1Yr.

LG Electronics Ltd as Regional Sales Officer ---> 3Yr.

Brief Summary

·Analyzing Business from Customer perspective .

·Conceptualizing, deploying & implementing service procedures & measures for maintaining customer delight, loyalty.

·Team handling

·Analyzing the Sales, implementing schemes and incentive programs.

·Dealer, Distributor engagement.

·supervising timely disbursements of sales stock .

·Adherence & timely collection of payments against sales .

Work experience

Jun 2006Present

Customer Intelligence Head NESA

Bharti Airtel Ltd
KRA Financials

To ensure superior financial performance for Customer Service Delivery - Service Assurance Opex

Customer

To ensure delightful customer experience and Enhance Customer's intention to stay

Customer. Satisfaction Score on Post & Pre (CRA)

Customer Satisfaction Score on Post & Pre (CTA)

VISTAAR Audit

CQ Fatal Error %age From Celtycs

CROP Compliance

Showroom AC Nielsen scores

Process

Compliance & Reliability of Processes

CSD 6 Sigma for the circle.

Green belt

Strategic Project

Best Practice Sharing

Sep 2005Jun 2006

Executive – Customer Care

Dishnet Wireless Limited

Handling sales & Customer Service Delivery at Floors as a Floor Manager for entire Upper Assam.

KRA

·To Maintain Activation TAT by 85%

·Maintain Basic hygiene on the Floor

·Address customer complaints with a SLA of 85%

·Team handling & Motivation

·Stock Maintenance

·Timely preparation of MIS & Dashboards

Apr 2003Sep 2005

RSO (Regional Sales Officer)

LG Electronics Limited
Sales
  • Analyzing the market position of the company by preparing statements viz, Comparison reports Scheme Variance, and Annual Reports.
  • Conceptualizing, implementing and supervising Schemes and incetive programs with stock reporting processes .
  • Regular Dealer, Distributor engagement, Interaction for possible exposure of better business opportunity .
  • Sales & service franchisee team engagement for regular reviewing & market synergies with MIS reports.
  • Implementing procedures, processes & supervising the timely disbursements of sales stock .
  • Disciplined, strict adherence & timely collection of payments against sales .

Education

Aug 1995Aug 1998

B.A. In English Major

Guwahati University

Skills

Presentation Skills
Handling Floor or Retail
Devising Schemes & Promos
Sales
Customer Service

Certifications

Jul 2007Jan 2009

Six Sigma Yellow Belt Certification

Bharti Airtel Ltd
Jul 2008Jan 2009

Six Sigma Green Belt Certification

Bharti Airtel Ltd
Feb 2000Jul 2000

Diploma in Tea Management

Tocklai Tea Research Association