Ishtiaqur Rahman

  • Guwahati, Assam India

Personal Details

Date Of Birth :- 04-04-1977

Sex :- Male

Nationality :- Indian


Interest in Cooking , watching TV , reading comics, playing cricket , like adventure sports and making friends .


Telecom Professional with experience in Customer Service Delivery & Administration. > 4years .

Professional with sales experience--- > 4years

Presently associated with Bharti Airtel Limited, as a Sr. Executive (CSD) – Head CustomerIntelligence.--- >3Yrs .

Dishnet wireless Ltd as Exe. Customer Service ---> 1Yr.

LG Electronics Ltd as Regional Sales Officer ---> 3Yr.

Brief Summary

·Analyzing Business from Customer perspective .

·Conceptualizing, deploying & implementing service procedures & measures for maintaining customer delight, loyalty.

·Team handling

·Analyzing the Sales, implementing schemes and incentive programs.

·Dealer, Distributor engagement.

·supervising timely disbursements of sales stock .

·Adherence & timely collection of payments against sales .

Work experience

Work experience
Jun 2006 - Present

Customer Intelligence Head NESA

Bharti Airtel Ltd
KRA Financials

To ensure superior financial performance for Customer Service Delivery - Service Assurance Opex


To ensure delightful customer experience and Enhance Customer's intention to stay

Customer. Satisfaction Score on Post & Pre (CRA)

Customer Satisfaction Score on Post & Pre (CTA)


CQ Fatal Error %age From Celtycs

CROP Compliance

Showroom AC Nielsen scores


Compliance & Reliability of Processes

CSD 6 Sigma for the circle.

Green belt

Strategic Project

Best Practice Sharing

Sep 2005 - Jun 2006

Executive – Customer Care

Dishnet Wireless Limited

Handling sales & Customer Service Delivery at Floors as a Floor Manager for entire Upper Assam.


·To Maintain Activation TAT by 85%

·Maintain Basic hygiene on the Floor

·Address customer complaints with a SLA of 85%

·Team handling & Motivation

·Stock Maintenance

·Timely preparation of MIS & Dashboards

Apr 2003 - Sep 2005

RSO (Regional Sales Officer)

LG Electronics Limited
  • Analyzing the market position of the company by preparing statements viz, Comparison reports Scheme Variance, and Annual Reports.
  • Conceptualizing, implementing and supervising Schemes and incetive programs with stock reporting processes .
  • Regular Dealer, Distributor engagement, Interaction for possible exposure of better business opportunity .
  • Sales & service franchisee team engagement for regular reviewing & market synergies with MIS reports.
  • Implementing procedures, processes & supervising the timely disbursements of sales stock .
  • Disciplined, strict adherence & timely collection of payments against sales .


Aug 1995 - Aug 1998

B.A. In English Major

Guwahati University



Presentation Skills

Handling Floor or Retail

Devising Schemes & Promos


Customer Service


Jul 2007 - Jan 2009

Six Sigma Yellow Belt Certification

Bharti Airtel Ltd
Jul 2008 - Jan 2009

Six Sigma Green Belt Certification

Bharti Airtel Ltd
Feb 2000 - Jul 2000

Diploma in Tea Management

Tocklai Tea Research Association