Isha Crusem,CPHR

Crowd Recruitment

• In charge of managing a team of managers, team leads and recruiters doing crowd recruiting for global locations (over 180++ countries)
• Crafting of reports  and slide decks for WBRs, MBRs and QBRs in collaboration with reporting team
• Proposed process improvements through data and process analysis using RACI, and Gemba Walks
• Formulation of recruitment strategies to increase and maintain a pool for crowd
• Managed stakeholders and escalations for varying crowd projects such as data collection, web search, social media evaluation, transcription and translation
• Collaborated with marketing, HR and legal for advertisement improvement ideas
• Sourced social and non government organization leads for partnerships
• Participated in client presentations showing quarterly achievements and solutions

Diversity

• Facilitated partnership with different non government organizations across the globe for diversity such as  Calgary Immigrant Women's Association
• Pioneered partnership with Hard of Hearing Philippines as well as Deaf Organizations in the province of Cavite

Training and Development

• Managed a group of third party vendors for HR and Recruitment in relation to hiring and employee engagement activities such as trainings, webinars
• Planned and established a training session which created awareness and educated employees on diversity such Deaf awareness and sign language training in collaboration with a hard of hearing employee
• Created an effective coaching strategy that builds transparency and trust to help improve leadership performance among the team leaders I am handling as well as recruiters being handled by the team.
• Proposed developmental plans from employee to leadership to management to ensure there is succession planning

Employee Engagement

• Proposed and implemented various employee engagement activities which also helped retention such as Daily Sharing, Employee Spotlight 
• Facilitated company meetings and departmental townhalls
• Crafted online ice breaker activities which helped improve employee motivation even during pandemic

Employee Relations

• Closely collaborated with DOLE on concerns pertaining to contracts, policies and employee offboarding
• Created and streamlined the hiring and qualification process of employees in accordance to the local policies as well as ISO, and DPA requirements

HR Audits and Health and Safety

• Created and streamlined hiring, qualification and assessment related documents in compliance with ISO 27000 requirements
• Drafted quality audit process for global recruitment to ensure compliance in GDPR and DPA
• As member of Appen's Incident Management team, I helped identify areas for improvement as well as BCP practices which can be turned into policy and applied to Appen as an entity.

Compensation and Benefits

• Provided extensive market research on salary for benchmarking
• Proposed a salary structure for our department in order to keep us competitive with the global market

Team Management and Performance

• Created scorecards which both tangible and intangible skills of the employees
• Contributed to more than 100% company profit increase through management and coaching a team of recruitment specialist towards achieving set goals for global recruitment particularly volume and crowd recruitment needs for EMEA and South Asia
• Managed corporate / in house recruitment maintaining a strong recruitment process to attract the right kind of employees for the company's growth
  Analyzed data, market trends and created strategic actions needed to maintain and enhance team achievements
• Identified underlying issues and determine whether escalation of complex inquiries is required, reducing the need for escalations to specialist areas.

Problem Solving and Strategic Thinking

• Closely managed and coached a team of sourcing specialists to plan and resolve issues on candidate traffic for postings as well as utilizing non traditional avenues for sourcing
• Proposed process improvements whenever possible to aim for higher standards of efficiency and accuracy
• Formulated annual strategic plans to streamline process and forecast work resource such as manpower and expense.

Stakeholder Engagement and Management

• Aligning with stakeholders through meetings, calibrations and regular updates on the requisition
• Providing stakeholder with insights on role market values, role market movement and demand as well as guide questions in determining the best fit candidate for the role
• Seeking feedback from the hiring manager and project teams on the over all experience in the recruitment process to drive process improvement

• Managed a team of recruiters handling crowd recruitment and corporate recruitment for Appen

• Took charge or all design and lay out related requirements of the company as well as management of bill of quantities.

• Also worked in collaborating with client designers to ensure that the design conceptualization is smooth and positive.

• Supported the sales managers in the documents and visualizations required for proposals and closing sales

• Managed several accounts in Australia such as Telstra, Ericsson, Unisys and Psychological Assessment team with multiple stakeholders from executive to front line levels by identifying underlying issues and determining whether escalation of complex inquiries is required, reducing the need for escalations to specialist areas.

• During this time, I have provided supervision, direction and coaching to a team of recruitment coordinators ensuring that key performance targets are achieved while maintaining a strong customer focus.

• Also assisted in various administrative duties such as liaising with external companies such as hotels, airlines and transportation for company wide and executive activities. Booking meetings and interviews and data base management.

• Prepared and presented accurate and timely, comprehensive fortnightly, monthly and quarterly technical, administrative, analytical and statistical reports that present and interpret data while performing a wide variety of professional level research, administrative, and analytical duties in support of assigned functions, operations, programs, and department;

• Work also involved tasks such as booking interviews and meeting rooms across multiple time zones involving multiple stakeholders and assisting recruitment consultants with recruitment assignment activities including but not limited to answering applicant inquiries visa checking, reference checking and survey administration. 

• Took charge of the over all management, communication, engagement and contractor care activities of 200+ contractors of Allegis Global Solutions working for Ericsson including but not limited to contracts generation, extension, termination, facilitation of pre-boarding such as scheduling of interviews, reference checking, training and certification, on boarding, provisioning and off boarding aspects of all new hires..
• Tasks also included management of compliance and governance, time sheeting and payments, maintenance of reports, systems and process pertaining to contractor administration and responding to verbal and written enquiries from Contractors, Hiring Managers, and Recruitment Agencies.

• Coached, motivated and trained fresh graduates resulting to 250+ hires in less than 2 years while actively recruiting for vacancies and filling vacancies within the recruitment portfolio involving graduates and employers from various countries such as Canada, China, Singapore and Dubai Coordinates.
• Covered all aspects of recruitment, including job advertising, sourcing candidates, resume pre-screening, scheduling/conducting interviews, and reference checking and served as firstpoint of contact for employment related inquiries for employers and applicants Administrative duties such as reports, data base management and client presentations.

• Focused on decorating, architectural details and layout planning helping clients utilize living space by arranging furniture, lighting and other fixtures, create design plans and select color schemes and styles. Used softwares such as Autocad, and SketchUP

• Served as in house, out-house and B2B marketing point of contact. Conceived and executed marketing programs to increase customer acquisition, retention, and conversion rates meeting the monthly salesquota requirement while maintaining strong customer engagement.

• During this stint, I answered questions or requests from Telus' customers about getting a new phone line or internet or both. Complaints about technical issues or billing issues were also managed with the end goal of satisfying the customers without compromising the business.

The CPHR designation is a globally recognized level of achievement within the field of HR and people management.

The Autodesk® 3ds Max software practices professionals in the Architecture, Interior Design, Civil Engineering, and Product Design industries introducing renderings and animations. Also, the course teaches the students how to create and edit 3D models and scenes, understand and apply lighting and
materials for realism, and perform an advanced walk through animation.

Leadership essentials and preparation training for aspiring current and future leaders in the company with huge potentials.

The entire workshop covered various topics such as self discovery and development, team management and leadership essentials.

The course aims to develop the students in human resource management and organizational development.