Joanna Rica Sena
Team Lead, AU Post via Allegis Global Solutions
* Contact details available upon request
Adept in speaking & collaborating with top executives of the company, understanding their needs & issues and ensuring that it is satisfied in consideration with the business needs.
Comfortable in diary and schedule management of multiple stakeholders across different time zones, setting of meetings, booking transfers and liaison of over all company needs. Adept in multitasking, process streamlining, file management and organization, handling queries and complaints as well as ensuring the over all positive turnout of tasks
Excellent in client / customer engagement ensuring that proper expectations are set and met and maintaining positive collaborative work and personal relationship.
Capable in creating and interpreting reports based from raw data using various platforms such as MS Excel, MS Word and MS powerpoint. Other platforms being used are: SAP, Taleo, Success Factors, Survey Monkey and Prezi.
Covered various segments such as sourcing, on boarding, off boarding & contractor management.
Took charge or all design and lay out related requirements of the company as well as management of bill of quantities.
Also worked in collaborating with client designers to ensure that the design conceptualization is smooth and positive.
Managed several accounts in Australia such as Telstra, Ericsson, Unisys and Psychological Assessment team with multiple stakeholders from executive to front line levels by identifying underlying issues and determining whether escalation of complex inquiries is required, reducing the need for escalations to specialist areas.
During this time, I have provided supervision, direction and coaching to a team of recruitment coordinators ensuring that key performance targets are achieved while maintaining a strong customer focus.
Also assisted in various administrative duties such as liaising with external companies such as hotels, airlines and transportation for company wide and executive activities. Booking meetings and interviews and data base management.
Prepared and presented accurate and timely, comprehensive fortnightly, monthly and quarterly technical, administrative, analytical and statistical reports that present and interpret data while performing a wide variety of professional level research, administrative, and analytical duties in support of assigned functions, operations, programs, and department;
Work also involved tasks such as booking interviews and meeting rooms across multiple time zones involving multiple stakeholders and assisting recruitment consultants with recruitment assignment activities including but not limited to answering applicant inquiries visa checking, reference checking and survey administration.
Took charge of the over all management, communication, engagement and contractor care activities of 200+ contractors of Allegis Global Solutions working for Ericsson including but not limited to contracts generation, extension, termination, facilitation of pre-boarding such as scheduling of interviews, reference checking, training and certification, on boarding, provisioning and off boarding aspects of all new hires..
Tasks also included management of compliance and governance, time sheeting and payments, maintenance of reports, systems and process pertaining to contractor administration and responding to verbal and written enquiries from Contractors, Hiring Managers, and Recruitment Agencies.
Coached, motivated and trained fresh graduates resulting to 250+ hires in less than 2 years while actively recruiting for vacancies and filling vacancies within the recruitment portfolio involving graduates and employers from various countries such as Canada, China, Singapore and Dubai Coordinates.
Covered all aspects of recruitment, including job advertising, sourcing candidates, resume pre-screening, scheduling/conducting interviews, and reference checking and served as firstpoint of contact for employment related inquiries for employers and applicants Administrative duties such as reports, data base management and client presentations.
Focused on decorating, architectural details and layout planning helping clients utilize living space by arranging furniture, lighting and other fixtures, create design plans and select color schemes and styles. Used softwares such as Autocad, and SketchUP
Served as in house, out-house and B2B marketing point of contact. Conceived and executed marketing programs to increase customer acquisition, retention, and conversion rates meeting the monthly salesquota requirement while maintaining strong customer engagement.
During this stint, I answer questions or requests from Telus' customers about getting a new phone line or internet or both. Complaints about technical issues or billing issues were also managed with the end goal of satisfying the customers without compromising the business.
Spearheaded the youth organization in the government of our Municipality managing about 280 youth leaders while conceptualizing and facilitating various livelihood and skills training, youth activities, and charity works. Also attended and participated speaking engagements, government committee hearings and legislation meetings.
Taught proper grammar to Japanese of various age and proficiency level from basic to professional. Handled 5 students in each class per hour with a minimum of 4 classes per day. Also took charge of lesson plan creation and curriculum planning.
Interior design is an idea-led profession, concerned with the relationships between people and the surrounding environment. Students learn that the design of interiors is not confined to the inside of buildings, but addresses spatial and temporal concerns, ranging from the intimacy of a finely crafted object to the urban fabric of a city.
The Autodesk® 3ds Max software practices professionals in the Architecture, Interior Design, Civil Engineering, and Product Design industries introducing renderings and animations. Also, the course teaches the students how to create and edit 3D models and scenes, understand and apply lighting and
materials for realism, and perform an advanced walk through animation.
Leadership essentials and preparation training for aspiring current and future leaders in the company with huge potentials.
The entire workshop covered various topics such as self discovery and development, team management and leadership essentials.