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Interest

Summary

Looking to use my 12 years of experience, my creative energy andpassionate approach to drive success in both large and small organizations. Excellent communications skillsand customer relations (written and verbal).

Work experience

Nov 2008Present

Lead Technical Support Engineer

Sarcom

IT Team leader for Standard Chartered Bank, Private Banking Division Miami.System engineer for local servers.

Assist Admin for Avaya phone system.

Server and applications administrator for Rightfax system.

Currently management 4 technicians.Active Directorties, user OU, Groups, Groups Policies experience

Blackberry system experiance

ArcServe R12 experiance

Sharp printing system administrator

RightFax fax server administrator

Smartphone\iPhone support

May 2002Nov 2008

Global Services SSR System Support

IBM Corp

Site: American Express Bank

Responsible for all desktop related issues.Administrator for all serverissues for AEBI Bank. Work with multi-national groups on projectsfor bank. Working experience with Active directories. High levelexperience with Ghost ,sysprep and desktop image deployment,VB Script• IBM Leadership Award 2006• IBM Leadership Award 2005• IBM Leadership Award 2004• IBM Leadership Award 2003• Project Manager AEBI Miami Desktop Image Deployment• Project Manager AEBI \ Federal Reserve Wire Transfer systems setup which included DR site.• Rated “1” in performance two years running (2005 and 2006)

May 2000May 2002

Lan Administrator

American Express Technologies

Administrator for multiple servers including Lotus Notes

Desktop engineer 

Local support for all router and network support.

Worked with multinational groups on bank projects. •

AEB Project Renewal 2001 Award for rebuilt of IT systems after 7 World Trade Building. •

AEB Globus Project Award

BCP/Distaster Recovery Coordinator

References

Masvidal Sergio

“I had the pleasure of working with Robert for several years during which he provided services to one of the units in my group. Throughout the process Robert was an excellent partner, thoughtful, hard working and knowledgeable of his particular expertise. He never failed to fulfill his commitments to my unit and was always available during times of special needs. I would rehire Robert if I had the opportunity to do so.”

LinkedIn Profile

William Fidel

"I have worked with Robert for the last 6 years in the Miami office. Robert is a very talented individual, a very good team player always willing to help, and very knowledgable in his field. He has been an key player in many important projects in the Miami office."

Catherine Burgos

"I've had the opportunity of working with Robert over seven years now and can definitely attest to his knowledge of systems, networks/infrastructure, internal and external applications, and emerging technology. Robert is keen on resolving systems-related issues promptly and is extremely dependable / supportive. Furthermore, he demonstrates integrity, teamwork, and determination in all projects and activities which he supports and/or leads. Robert is definitely an asset to any organization."

Richard Ani

Sandra Pavlovic

My direct report to at American Express Technologies

Graeme Haig

"Robert is a highly principled and skilled senior systems engineer. Has strong and deliberate analytical capabilities and a keen knowledge of the business of the people he supports. His passion and desire to do the right thing is impressive. Possesses strong communication skills and has an easy facility to adapt to different business styles and cultures. Robert is a talent and is always there to deliver when needed. I would have no hesitation in hiring him should the situation present itself."

Manuel Lavalle

"I had the opportunity of working with Robert on many projects together during my role assisting the Director of Operations at American Express Bank Private Banking in Miami. In each and every project, Robert was the perfect business partner sharing with us his vast system banking related knowledge being always committed to accomplish every task above and beyond initial briefs. Robert is an invaluable asset for any organization."

Joan Gibbs

"It you have an IT issue, Robert can resolve it. He speaks to you in plain English and asks the right questions to get to the root cause of the problem. He ensures you understand what went wrong, what will be done to resolve it and how long it will take. Everyone should have a Robert Morrison on their IT team. I highly recommend him."

Rodolfo Pages

“Robert is an extremely hardworking and technically proficient in his area of expertise. I strongly recommend Robert.”

Education

Jan 19971998

Robert Morgan Voc Tech

Skills

Disaster Recovery Planning
Blackberry Spec Tech
RighFax Server Admin
Desktop Imaging
Arcserve backup
Active Directories

Certifications

CCNA Course completion

Cisco

Server +

CompTIA

A+

CompTIA

MCSE Course completion

Microsoft