Looking to use my 12 years of experience, my creative energy andpassionate approach to drive success in both large and small organizations. Excellent communications skillsand customer relations (written and verbal).
Nov 2008 - Present
Lead Technical Support Engineer
IT Team leader for Standard Chartered Bank, Private Banking Division Miami.System engineer for local servers.
Assist Admin for Avaya phone system.
Server and applications administrator for Rightfax system.
Currently management 4 technicians.Active Directorties, user OU, Groups, Groups Policies experience
Blackberry system experiance
ArcServe R12 experiance
Sharp printing system administrator
RightFax fax server administrator
May 2002 - Nov 2008
Global Services SSR System Support
Site: American Express Bank
Responsible for all desktop related issues.Administrator for all serverissues for AEBI Bank. Work with multi-national groups on projectsfor bank. Working experience with Active directories. High levelexperience with Ghost ,sysprep and desktop image deployment,VB Script• IBM Leadership Award 2006• IBM Leadership Award 2005• IBM Leadership Award 2004• IBM Leadership Award 2003• Project Manager AEBI Miami Desktop Image Deployment• Project Manager AEBI \ Federal Reserve Wire Transfer systems setup which included DR site.• Rated “1” in performance two years running (2005 and 2006)
May 2000 - May 2002
American Express Technologies
Administrator for multiple servers including Lotus Notes
Local support for all router and network support.
Worked with multinational groups on bank projects. •
AEB Project Renewal 2001 Award for rebuilt of IT systems after 7 World Trade Building. •
AEB Globus Project Award
BCP/Distaster Recovery Coordinator