Looking to use my 12 years of experience, my creative energy andpassionate approach to drive success in both large and small organizations. Excellent communications skillsand customer relations (written and verbal).

Work experience

Work experience
Nov 2008 - Present

Lead Technical Support Engineer


IT Team leader for Standard Chartered Bank, Private Banking Division Miami.System engineer for local servers.

Assist Admin for Avaya phone system.

Server and applications administrator for Rightfax system.

Currently management 4 technicians.Active Directorties, user OU, Groups, Groups Policies experience

Blackberry system experiance

ArcServe R12 experiance

Sharp printing system administrator

RightFax fax server administrator

Smartphone\iPhone support

May 2002 - Nov 2008

Global Services SSR System Support

IBM Corp

Site: American Express Bank

Responsible for all desktop related issues.Administrator for all serverissues for AEBI Bank. Work with multi-national groups on projectsfor bank. Working experience with Active directories. High levelexperience with Ghost ,sysprep and desktop image deployment,VB Script• IBM Leadership Award 2006• IBM Leadership Award 2005• IBM Leadership Award 2004• IBM Leadership Award 2003• Project Manager AEBI Miami Desktop Image Deployment• Project Manager AEBI \ Federal Reserve Wire Transfer systems setup which included DR site.• Rated “1” in performance two years running (2005 and 2006)

May 2000 - May 2002

Lan Administrator

American Express Technologies

Administrator for multiple servers including Lotus Notes

Desktop engineer 

Local support for all router and network support.

Worked with multinational groups on bank projects. •

AEB Project Renewal 2001 Award for rebuilt of IT systems after 7 World Trade Building. •

AEB Globus Project Award

BCP/Distaster Recovery Coordinator


Jan 1997 - 1998

Robert Morgan Voc Tech



Disaster Recovery Planning

Blackberry Spec Tech

RighFax Server Admin

Desktop Imaging

Arcserve backup

Active Directories



CCNA Course completion


Server +




MCSE Course completion