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Isaai Sihlangu

Systems Support: Business Systems

Work experience

Aug 2014Present

Systems Support : Business Sytems

Department of Transport

Main responsibilities in the National Land Transport Information Systems (NLTIS) include:
- First and Second level Support calls; Provincial and Internal User Provisioning; Users Password Maintenance for all nine Provinces; User Access Upgrade;
- Change of: Vehicle capacity; Chassis; Registration and Vehicle make
- Uplifting lapsed license; Reversal of application registration, maintain gazette, board meeting preparations and board meeting minutes; Route Maintenance;
- Fixing System Errors; Telephone etiquette; Data Extract using Microsoft SQL 2008 R2

Reversal of application registration, maintain gazette, board meeting preparations and board meeting minutes.
- Design, implementation, customization and maintenance of the remote software deployment strategy.

Apr 2014Jul 2014

Intern : Desktop & LAN Support

Department of Transport

DUTIES: Maintain workstation configurations, upgrades and maintenance of anti-virus client and windows update on Department's computers. Ensure that employees have network resources and are accessible from their workstations at all times. Ensuring that Department Database systems are available and accessible at all time. Manage and maintain network devices(Switches). Ensure that employees are able to connect to the network and are able to access network resources like transversal systems BAS, Logis and Persal). Create users in Console Update users' information Enable users and change Passwords.

Apr 2006Jan 2008

Call Centre Supervisor

Call Center Operations(MBD)

-Management of Call Centre delivery
-Quality Management
-Reporting
-Performance Management
-People Management

Jan 2004Dec 2004

HIGH SCHOOL ATTENDED: Mzila Secondary School

HIGH SCHOOL ATTENDED: Mzila Secondary School
HIGHEST GRADE: Grade twelve(12) YEAR OBTAINED: SUBJECTS ENROLLED: Xitsonga First Language HG C(62%) English Second Language HG C(69 %) Business Economics SG C(67%) Mathematics HG D(58%) Physical Science HG D(54%) Biology HG E(49%) Afrikaans Second Language HG E(42%) WORK EXPERIENCE

Education

20162016

MCSA: Windows Server 2012

CTU Training Academy

740-410: Installing and Configuring Windows Server 2012
740-411: Administering Windows Server 2012
740-412: Configuring Advanced Windows Server 2012 Services

20162016

Certificate in Risk-Based Internal Audit (7666X)

University of South Africa

Risk-Based Internal Auditing: An Introduction (CRBIA01)
Implementing Risk-Based Internal Auditing (CRBIA02)

20152016

Certificate in Advanced Project Management

Execu Prime Academy

-Can determine the work required to accomplish the objectives and organise the scope of a simple to moderately complex project;
-Ability to monitor and control the execution of the project management plan for a simple to moderately complex project;
-Can coordinate the closure of a simple to moderately complex project.

Jul 2014Aug 2014

Microsoft Official Course Certificate in Developing ASP .Net MVC 4 Web Application

Torque IT

Exploring ASP.NET MVC4
Designing ASP.NET MVC 4 Web Applications
Developing ASP.NET MVC 4 Models
Developing ASP.NET MVC 4 Controllers
Developing ASP.NET MVC 4 Views
Testing and Debugging ASP.NET MVC 4 Web Applications
Structuring ASP.NET MVC 4 Web Applications
Applying Styles to ASP.NET MVC 4 Web Applications
Building Responsive Pages in ASP.NET MVC 4 Web Applications
Using JavaScript and JQuery for Responsive MVC 4 Web Applications

20142014

Certificate in Business and System Analysis

University of Pretoria

Systems Analysis processes
Business Analysis
Business Process Modelling
Software Development Life Cycle (SDLC)
Knowledge of Project Management principles
Financial quantification and analysis
Unified Modelling Language

20122013

BEng Computer Engineering ( Exchange Programme)

Anadolu University 

-System Software (BIM201)
-Artificial Intelligence (BIM301)
-Advanced Programming Techniques (BIM313)
-Data Structures and Algorithms (BIM213 )
-Applications of Database Management Systems (BIM439)
-Network Security Principles (BIM456)

20082014

Bachelor Degree in Applied Informatics ( BSc Computer Science, SAQA)

University of Pardubice

Fundamental informatics, algorithmization and programming, operating systems, application software, computer networks, computer graphics, discrete simulation, informatics for transport managers, information and control systems in transport and optimization methods on transportation networks.

30 September 20106 January 2014

Cisco Certified Network Administrator

Univeristy of Pardubice

1. IT Essentials: PC Hardware and Software issued 30/09/2010
2. CCNA Exploration: Network Fundamentals issued 5/09/2011
3. CCNA Exploration: Routing Protocols and Concepts issued 31/10/2011
4. CCNA Exploration: LAN Switching and Wireless issued 5/03/2012
5. CCNA Exploration Accessing the WAN issued 23/05/2012
6. CCNA Security issued 6 Jan 2014

Skills

Microsoft SQL Server Management Studio 2008

Quering database

Scripting

Data Extract

Audit Trail

Database Systems
Development of database information Systems
Web Development
HTML5, CSS, JavaScript,JQuery
Programming
Python, C++, C#, Java, MatLab, Delphi, Perl, Erlang,JavaScript
Informatics
Fundamental informatics, algorithmization and programming, operating systems, application software, computer networks, computer graphics, discrete simulation, informatics for transport managers, information and control systems in transport and optimization methods on transportation networks.