Isaai Sihlangu

  • Johannesburg Area, South Africa, ZA
Isaai Sihlangu

Systems Support: Business Systems

Work History

Work History
Aug 2014 - Present

Systems Support : Business Sytems

Department of Transport

 First level calls
 Provincial and Internal User Provisioning
 Password Maintenance
 User Access Upgrade
 Change of: Vehicle capacity; Chassis; Registration and Vehicle make
 Uplifting lapsed license
 Reversal of application registration, maintain gazette, board meeting preparations and board meeting minutes.
 Activating expired license
 Route Maintenance
 Fixing System Errors
 Testing the Production and Training Environment
 System Updates
 Development using Visual Studio and ASP. NET Framework
 Telephone etiquette
 Filling Data Extracts and Authorization forms
 Systems Development
 Data Extraction and Updating using SQL 2008 R2

Apr 2014 - Jul 2014

It Support Specialist

Department of Transport

CURRENT EMPLOYER: DEPARTMENT: Transport Information Systems POSITION: IT Support Specialist: Desktop & LAN Support DUTIES: Maintain workstation configurations, upgrades and maintenance of anti-virus client and windows update on Department's computers. Ensure that employees have network resources and are accessible from their workstations at all times. Ensuring that Department Database systems are available and accessible at all time. Manage and maintain network devices(Switches). Ensure that employees are able to connect to the network and are able to access network resources like transversal systems BAS, Logis and Persal). Create users in Console Update users' information Enable users and change Passwords.

Apr 2006 - Jan 2008

Supervisor

Call Center Operations(MBD)

Supervisor for Responsibilities: Assigning, quality coaching agents, calls monitoring of agents' assertiveness toward customers. PROFESIONAL SKILLS: Strong analytical and problem solving skills Organized approach and ability to work with minimum supervision. Ability to communicate technical information and concepts. Capable of creating and building relationships with customers on peer and management level. Ability to remain calm, focused and able to prioritize tasks when working within a high pressurized environment.

Jan 2004 - Dec 2004

HIGH SCHOOL ATTENDED: Mzila Secondary School

HIGH SCHOOL ATTENDED: Mzila Secondary School
HIGHEST GRADE: Grade twelve(12) YEAR OBTAINED: SUBJECTS ENROLLED: Xitsonga First Language HG C(62%) English Second Language HG C(69 %) Business Economics SG C(67%) Mathematics HG D(58%) Physical Science HG D(54%) Biology HG E(49%) Afrikaans Second Language HG E(42%) WORK EXPERIENCE

Education

Education
Oct 2014 - Oct 2014

Short Certificatin in Business and Systems Analysis

NAME Continuing Education University of Pretoria
  • Infrastructure Building blocks
  • Building block
  • Business requirements
  • Process modelling
  • Data modelling
  • Object modelling
  • The theory of systems development life cycles (SDLCs)

understand the basic concepts of IS development life cycles and methodologies;
apply structured analysis modelling techniques to draw functional decomposition, context and data flow diagrams;
draw UML models such as use cases and class diagrams; and
draw data models such as entity relationship diagrams (ERDs).

Jul 2014 - Aug 2014

Microsoft Official Course Certificate in Developing ASP .Net MVC 4 Web Application

Torque IT

Exploring ASP.NET MVC4
Designing ASP.NET MVC 4 Web Applications
Developing ASP.NET MVC 4 Models
Developing ASP.NET MVC 4 Controllers
Developing ASP.NET MVC 4 Views
Testing and Debugging ASP.NET MVC 4 Web Applications
Structuring ASP.NET MVC 4 Web Applications
Applying Styles to ASP.NET MVC 4 Web Applications
Building Responsive Pages in ASP.NET MVC 4 Web Applications
Using JavaScript and JQuery for Responsive MVC 4 Web Applications

Skills

Skills

Database Systems

Development of database information Systems

Web Development

HTML5, CSS, JavaScript,JQuery

Programming

Python, C++, C#, Java, MatLab, Delphi, Perl, Erlang,JavaScript

COMPUTER SCIENCE

Informatics

Fundamental informatics, algorithmization and programming, operating systems, application software, computer networks, computer graphics, discrete simulation, informatics for transport managers, information and control systems in transport and optimization methods on transportation networks.