Matthew Nankin

Matthew Nankin

Work History

Work History
Aug 2011 - Oct 2011

Technical Writer

Windstar Technologies

Treaty documentation for tax and immigration compliance software

  • Updated Treaty Navigator help documentation with domestic tax and compliance information.
  • Converted Adobe Robohelp files to Madcap Flare. Resolved all content and style issues associated with legacy documentation.
Apr 2011 - Jul 2011

Technical Writer

ICONICS

Online help projects for web-enabled building automation software.

  • Developed and wrote help project for company's mobile application. Mobile product let facilities managers monitor critical systems from remote locations.
  • Revised scheduling product needed my maintenance staff. This product allowed customers to manage the schedules of mulptiple buildings and locations.
2009 - 2010

Technical Writer/Technical Editor

U.S. Army Natick Soldier Systems Center

Security Clearance: Secret

Manuals for a modular fighting system that digitally links soldiers on the battlefield.

  • Wrote Land Warrior Laptop user manual covering both software and hardware systems. Manual was issued by US Army and is now in use by troops.
  • Modified XML text and images to conform to government standards. These modifications were necessary for issuing production-ready documents.
2006 - 2008

Information Developer

IBM (previously MRO Software)

New releases and updates to corporate standards after IBM's purchase of MRO Software.

  • Created release documents for upgrading IBM Maximo and IBM Tivoli base services. This document was necessary for customers who needed to upgrade the system on their middleware servers.
  • Managed extensive database of documentation issues. Identified, researched, and resolved the top priority items taht affected customer business applications.
  • Rebranded MRO software's Maximo documentation. This effort streamlined corporate branding in the early phases of the acquisition.
2001 - 2006

Senior Technical Writer

MRO Software

Help and guides for a complex enterprise software product that tracks the management of capital assets.

  • Wrote manual for a mobile product that used a handhelp wireless device to issue materials and perform physical counts through a real-time database connection. This product was MRO Software's first mobile application.
  • Created and maintained all online and hardcopy Actuate report documentation for Maximo. Reporting documentation was an important element in determining critical asset performance.
  • Reworked Maximo installation guides. Responsible for updating multiple application servers, database servers, and operating system configurations. Converted one long narrative process to a series of logical and complete steps. Revised guide increased customer acceptance.
  • Completed updates to financial help topics and finance manager guide. This material was critical for customers using the product's financial applicatinos.
  • Lead team that created white paper on internal department processes and procedures. This white paper was necessary for customer auditing purposes.

Education

Education

BA

Union College

MTPW

Northeastern University

Continuing Professional Development

  • Adobe Photoshop – nSight, Burlington, MA
  • Defense Acquisition University, Level 1 Certification – US Army, Natick, MA
  • Framemaker: Advanced – Pubsnet, Tyngsboro, MA
  • Information Mapping Certificate – Information Mapping, Waltham, MA
  • Writing Globally – On-Site English, Bedford, MA
  • Writing Indexes for Books and Websites – Seth Maislin Consulting, Online Course
  • XML for Technical Communicators – Middlesex Community College, Bedford, MA

Tools

Document Creation

  • Adobe Acrobat Professional
  • Adobe Framemaker
  • Arbortext
  • Microsoft Powerpoint
  • Microsoft Word

Online Help 

  • Adobe Robohelp HTML
  • Madcap Flare
  • RoboHelp for Framemaker
  • Winhelp

Graphics 

  • Adobe Photoshop
  • CaptureEze
  • HotShot
  • Microsoft Visio
  • Paint Shop Pro
  • Snagit